James Freel
James Freel at Crest Cadillac

James Freel | Page 6

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
500 Reviews
4.7

500 Reviews

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500 Reviews of James Freel

November 17, 2025

Dealership Rating
Employee Rating

I am very very happy with my Crest dealership. My service advisor, Greg Vetrano always gives me updates on the work being and gets me taken care of as quickly as possible. More

by LINDAGMORRIS20000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Vertrano

Nov 25, 2025

Crest Cadillac responded

Thank you for sharing your wonderful experience with us at Crest Cadillac. We're thrilled to hear you're extremely satisfied with our dealership and Greg Vetrano's service. It's great to know Greg keeps you informed and ensures efficient service. Your satisfaction means everything to us, and we appreciate you recognizing our team's dedication.

November 16, 2025

Dealership Rating
Employee Rating

Disappointed in how the service of this dealership has gone down. I sat in my car for 10 minutes waiting to be greeted while I saw another individual sitting in a chair on his cell phone. More

by JANIEANDBRANDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 17, 2025

Crest Cadillac responded

Your feedback is appreciated. Please reach our to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

November 15, 2025

Dealership Rating
Employee Rating

Everyone I worked with was outstanding and very professional they went above my expectations and I plan to do me work with them in the future as it arises More

by shrid99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2025

Crest Cadillac responded

Thank you for your outstanding review! We're thrilled that our team exceeded your expectations with professional service. We look forward to serving your future automotive needs at Crest Cadillac.

November 15, 2025

Dealership Rating
Employee Rating

Great service Greg was great to work together with work was perfect and honest thx More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2025

Crest Cadillac responded

Thank you for the wonderful review, Richard! We're delighted to hear Greg provided excellent service and that you found our work perfect and honest. We appreciate customers like you and look forward to serving you again!

November 15, 2025

Dealership Rating
Employee Rating

The service at Crest is always great and they treat you like family. I have never had any issues More

by jmonte13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2025

Crest Cadillac responded

Thank you for your wonderful review! We're delighted to hear that our team consistently provides great service and makes you feel like family. Your loyalty means everything to us, and we look forward to continuing to serve you with the same level of care.

November 15, 2025

Dealership Rating
Employee Rating

I had an excellent experience purchasing my new car. From the moment I walked in, the team was friendly, knowledgeable, and truly focused on helping me find the right vehicle. They explained everything More

by sandra26121
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juda Shamay , Schuyler Crouch

Nov 25, 2025

Crest Cadillac responded

Thank you for this wonderful review! We're thrilled you had such a positive experience with our team. It's great to hear that our staff provided clear explanations without pressure, and that the financing process was smooth and efficient. We're so happy everything from the test drive to pickup exceeded your expectations. Enjoy your new vehicle, and thank you for choosing Crest Cadillac!

November 14, 2025

Dealership Rating
Employee Rating

Very courteous and respectful and willing to listen to my concerns about my car. Reviewed every detail concerns what needed attention to my car and found discomfort that decreased my bill. Thank you Logan Mc More

by PAULADOREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2025

Crest Cadillac responded

Thank you for your positive feedback! We're pleased our team listened to your concerns and thoroughly reviewed your vehicle's needs. It's great that we could address issues that reduced your costs. We appreciate your business and look forward to serving you again.

November 14, 2025

Dealership Rating
Employee Rating

Logan very helpful, was able to get loaner car when I needed it. Very knowledgeable. More

by CARCHIBECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2025

Crest Cadillac responded

Thank you for the positive feedback! We're glad Logan could help you get the loaner car you needed and provide knowledgeable service. We appreciate you sharing your experience and look forward to serving you again at Crest Cadillac.

November 14, 2025

Dealership Rating
Employee Rating

Y’all did a great job with helping getting my car serviced and dealing with the warranty More

by THORTOT68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2025

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled our team provided excellent assistance with your vehicle service and warranty needs. Your satisfaction means everything to us at Crest Cadillac, and we look forward to serving you again!

November 13, 2025

Dealership Rating
Employee Rating

I have been leasing cars from Crest Cadillac in Frisco for fifteen years. They have been the best from leasing a car as well as addressing my Service requests. They are extremely friendly, professional, More

by scottvps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ty King

Nov 21, 2025

Crest Cadillac responded

Thank you for your loyalty over fifteen years! We're thrilled that our leasing and service have consistently met your expectations. Your recognition of our team's dedication means everything to us. We appreciate you choosing Crest Cadillac and sharing your positive experience.

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