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James Freel
James Freel at Crest Cadillac

James Freel

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
496 Reviews
4.7

496 Reviews

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496 Reviews of James Freel

December 26, 2025

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Employee Rating

Someone stole my Handicap card out of my Escalade. Other than thievery it was fine More

by BEN.FRY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris in service was very patient and knowledgeable. Good attitude

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Dec 26, 2025

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

December 23, 2025

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Employee Rating

I’ve always received great service at Crest Cadillac. They’ve taken great care of all of my cars. More

by rsn32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Oldham

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Dec 29, 2025

Crest Cadillac responded

Thank you for your review, rsn32. We're delighted to hear about your consistently excellent service experience and appreciate your continued trust in our team at Crest Cadillac.

December 22, 2025

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Employee Rating

Brian at Crest Cadillac is the best! Would not go anywhere else! My car is always serviced on time and he is trustworthy and knowledgeable. Thanks. More

by lisabshirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian

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Dec 29, 2025

Crest Cadillac responded

Thank you for the amazing review! We're thrilled that Brian and Johnny consistently deliver exceptional service. Your loyalty means the world to us, and we look forward to serving you for years to come!

December 21, 2025

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Employee Rating

Monica provided good customer service while the service center was very busy when I was there. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica

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Dec 29, 2025

Crest Cadillac responded

We are excited to hear about your wonderful experience with our team. It means so much to know that you received excellent service even during our busiest times. Our staff works hard to ensure every customer feels valued and well-cared for, regardless of how hectic things may get. Your recognition of the quality service you received truly brightens our day and motivates us to continue delivering the exceptional experience that we are known for. We appreciate you taking the time to share your positive experience with others.

December 18, 2025

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Employee Rating

Had a very good experience,and they did very good work and fast they even clean and washed my car. More

by CALVINCLARK77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Schuyler Crouch

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Dec 22, 2025

Crest Cadillac responded

Thank you for the wonderful feedback! We're thrilled you were satisfied with our quality work and quick service. We're glad you appreciated the extra care we took in cleaning and washing your vehicle. Your positive review motivates our team to continue providing exceptional service. We look forward to serving you again!

December 17, 2025

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Employee Rating

Very courteous and prompt attention to the servuce appointment by the dealership. The appointment went as planned More

by RAJESHMUTHUKRISHNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 22, 2025

Crest Cadillac responded

Thank you for the positive feedback about our courteous service team and prompt attention during your appointment. We're pleased everything went as planned and appreciate you choosing Crest Cadillac.

December 17, 2025

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Employee Rating

Excellent service person very courteous and helpful definitely will recommend this dealer for service and maintenance More

by ReneIsip
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 22, 2025

Crest Cadillac responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with our courteous service team. We appreciate your recommendation and for choosing Crest Cadillac for your automotive needs.

December 17, 2025

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Employee Rating

My experience with Crest Cadillac, Greg Vetrano, and James Freel couldn’t have been better! They picked up my car, fixed it, and delivered back in perfect condition. More

by MIKEH100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 17, 2025

MIKEH100 responded

Excellent dealership and service department

December 16, 2025

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Employee Rating

Everything was very good the service was great, and the car was in excellent condition More

by KURFATSION
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan Naemi, Schuyler Crouch, Jenny Joseph

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December 15, 2025

Dealership Rating
Employee Rating

They were very cordial and respectful of my time. My car servicing was completed when promised and had an overall great experience. More

by SMULLINSMBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ty King

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Dec 22, 2025

Crest Cadillac responded

We genuinely appreciate your kind words about our team's approach to customer service. It means so much to hear that our staff treated you with courtesy and respect throughout your visit. We understand how valuable your time is, and we're pleased that we could honor our commitment to complete your vehicle service as scheduled. Your positive feedback about having such a wonderful experience with us truly brightens our day. We look forward to continuing to provide you with the same level of excellent service.

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