James Freel | Page 7

I’ve tried to handle this situation patiently and professionally, but my experience with Crest Cadillac has been extremely disappointing. In July 2025, my 2024 Yukon XL Denali was damaged while in th professionally, but my experience with Crest Cadillac has been extremely disappointing. In July 2025, my 2024 Yukon XL Denali was damaged while in their care for routine service. The repair was attempted in August, but the incident still resulted in a permanent loss in value. I obtained a licensed diminished value appraisal, and my adjuster sent the report to James Freel, the Service Director, on September 5th. I followed up on September 11th and 15th. Despite multiple attempts, there was no meaningful response, and the claim was denied without any explanation or counter-appraisal. On September 24th, I emailed Mr. Freel again requesting a written position within 7 business days. No reply. On October 20th, I reached out to the General Manager, Mike Brosin, but again received no response. On November 4th, I went to Crest Cadillac in person and met with Kevin Healy, the executive assistant to the GM. He was polite and professional, and he advised me to resend my email directly to Mr. Brosin so it could be addressed. I did so immediately, yet I still have not received any acknowledgment or effort to resolve the matter. Accidents can happen — I understand that. What has been most disappointing is the complete lack of communication and accountability from Crest Cadillac’s leadership, especially James Freel and Mike Brosin. For a dealership representing the Cadillac brand, this level of customer service is unacceptable. I sincerely hope Crest Cadillac reflects on this feedback and improves their responsiveness and professionalism. I will gladly update this review if the situation is acknowledged and fairly resolved. More

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Logan McPherson in service was great - kept me informed and did a thorough job in great time! and did a thorough job in great time! More

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It was fast and simple service. Car was ready when it was promised. Very friendly staff. Car was ready when it was promised. Very friendly staff. More

by klbeattie Verified Customer Verified Customer

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They do a great job with the car but have dropped the ball several times trying to get service scheduled. I’m currently waiting a call back from a couple of weeks ago. ball several times trying to get service scheduled. I’m currently waiting a call back from a couple of weeks ago. More

by hmcdougall_99 Verified Customer Verified Customer

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Logan was great! He took care of what we needed done on the car and kept us up to date. He took care of what we needed done on the car and kept us up to date. More

by CASUFERGIRLL76 Verified Customer Verified Customer

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Did everything I asked after a Tow in from Tire Road damage. Timely repair and great communication. damage. Timely repair and great communication. More

by rikcrews Verified Customer Verified Customer

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Did great job on repairs and was prompt and courteous. Will use them again. Thanks. Will use them again. Thanks. More

by LARRY.PAUKERT Verified Customer Verified Customer

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I can tell only positive things. Very good personality. He doesn’t act as a sales person. Very friendly and he makes sure to help you with your selections and decisions Very good personality. He doesn’t act as a sales person. Very friendly and he makes sure to help you with your selections and decisions More

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Excellent communication and timing. My vehicle was service and returned to as promised.. Great service. My vehicle was service and returned to as promised.. Great service. More

by HORACEHAWKINS6 Verified Customer Verified Customer

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I took my sons 2015 Escalade and my 2023 Escalade there for service about 3 weeks ago. I told Logan that my navigation wasn’t working. When I finally got the car back at 700pm and drove home it was obvious for service about 3 weeks ago. I told Logan that my navigation wasn’t working. When I finally got the car back at 700pm and drove home it was obvious they hadn’t even checked it. I got in the next day and they determined it was my onstar module. I was leaving the next day and he said they would ship it to ELCO Cadillac in St Louis. 3 or 4 days later the parts man called and said they couldn’t do it. Neither my son or I will ever use Crest again. The worst service I’ve ever had. More

by jbmorthland1951 Verified Customer Verified Customer

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