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James Fuhs
James Fuhs at Folsom Lake Ford

James Fuhs | Page 123

Service Director

Folsom Lake Ford

12755 Folsom Blvd
Folsom, CA 95630

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4.8
1,262 Reviews
4.8

1,262 Reviews

Write a Review

1262 Reviews of James Fuhs

January 31, 2024

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Employee Rating

Friendly Professional Staff, courteous and quick. My work was done way quicker than I thought, and I was very happy with all they had done. More

by CHOPPERS64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 05, 2024

Folsom Lake Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 31, 2024

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Employee Rating

The dealership has great customer service and very accommodating. I will always bring my car here for service. More

by CLOKER123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 05, 2024

Folsom Lake Ford responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Folsom Lake Ford. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 30, 2024

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Employee Rating

Awesome job! In and out in less. Lacey Payton my service writer was very helpful and personal. She kept me informed about my vehicle. More

by MDEHART27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 05, 2024

Folsom Lake Ford responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Folsom Lake Ford was able to provide you with an awesome experience! I really appreciate this feedback and will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 30, 2024

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The staffs was welcoming and friendly the place was clean and the wait time was short. More

by S.WELDY33
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jon Peterson , Paul Campagna

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Feb 05, 2024

Folsom Lake Ford responded

Thank you for this amazing review! We really appreciate your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 30, 2024

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Employee Rating

My service writer James was phenomenal. Listened to everything I needed and provided a great explanation of what services were suggested and why. James was diligent and very friendly. More

by lyla.whitford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 05, 2024

Folsom Lake Ford responded

Thank you so much for the nice review, Lyla! We really appreciate this feedback and I'll be certain to share your compliments with James. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

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Employee Rating

Luis Legarda is the best! He is always there to take care of me and makes sure I don't get overcharged for anything. Can't say enough good things about Luis... More

by Vikingnene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Peterson , Luis Legarda

Print
Feb 02, 2024

Folsom Lake Ford responded

Thank you so much for your glowing review! I'm delighted to hear that you had a positive experience with Luis. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

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Employee Rating

Yeah, my service guy is OK. He’s always trying to say it’s my fault whatever goes on with the car he could never admit that there is a defect. More

by RICKYLUCK3@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Peterson , Paul Campagna, My sales guy was Kansas

Print
Feb 01, 2024

Folsom Lake Ford responded

Hi Ricky, and thank you for sharing your feedback with us. I take these matters very seriously and would like to learn more about your time spent with us. Please contact me at your earliest convenience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 27, 2024

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Employee Rating

Said the problem with our CarPlay was the cord we used. However, CarPlay in our car is wireless, so that is NOT the problem. Very frustrated because CarPlay fails every single time we use the vehicle and m More

by AH
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Print
Jan 31, 2024

Folsom Lake Ford responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by my team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 27, 2024

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Employee Rating

Ford always takes care of me… in this case, I brought my Ford F150 and take care of a handful of recalls and they needed to keep my truck overnight so they promptly set me up a rental car and had enterprise More

by RYANHERNANDEZMUSIC
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Print
Jan 31, 2024

Folsom Lake Ford responded

Thank you for your positive review! I am so glad to hear that you had a great experience with us. I strive to provide the best outcome and I appreciate your feedback. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 27, 2024

Dealership Rating
Employee Rating

They took great care of me when I went out to start my car in the garage, and my battery was dead More

by boogiesinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 31, 2024

Folsom Lake Ford responded

Thank you for this great review! I'm happy to hear that our team took care of you! They are a great asset and I appreciate all that they do. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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