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James Hatchett

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James Hatchett

James Hatchett | Page 17

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.8

235 Reviews

Overview Reviews (235) Inventory (360)

4.8

235 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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235 Reviews of James Hatchett

December 20, 2024

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James is phenomenal! Always above and beyond. He is one of the best, top tier. Always above and beyond. He is one of the best, top tier. More

by MARKLOBES

Verified Customer

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Recommend Dealer

Yes

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Dec 23, 2024 -

BMW of Orland Park responded

Mark, thank you for sharing your kind regards for James and leaving BMW of Orland Park a five-star review. Safe travels!

December 20, 2024

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Employee Rating

My overall experience was good. However, I was disappointed my tire pressures were not checked and corrected, and that they did not restore my Remote Auto Start upon completion. I However, I was disappointed my tire pressures were not checked and corrected, and that they did not restore my Remote Auto Start upon completion. I would also recommend a note to online users to call the dealership to secure a loaner if needed when they are using the online appt request for portal More

by LADYJET27

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Dec 26, 2024 -

BMW of Orland Park responded

Thank you for sharing your feedback with us at BMW of Orland Park. We're glad to hear that your overall experience was positive, but we apologize for the oversight regarding tire pressures and Remote Auto Start. Your suggestion about loaner car arrangements is appreciated, and we'll look into improving our communication on this matter. We hope to serve you better in the future!

December 19, 2024

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Professional, friendly, quick service. I was in and out within a two hour window and it was a seemless process I was in and out within a two hour window and it was a seemless process More

by CHYANNEJONES

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Sid Armoush, Mahdi Armoush, Brendan Cherry, Dion Grace, Jason Jakubowski, Richard Pool , Huda Abed, Tony Scanlon, Nick Shellberg

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Dec 19, 2024 -

BMW of Orland Park responded

We're delighted to hear about your smooth and efficient experience at BMW of Orland Park! Our team strives to provide professional and friendly service, so it's great to know we hit the mark. Thanks for choosing us!

December 16, 2024

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Travel 45 minutes anytime I need services. Orland Park is the place to be the staff and ambiance are always personable and professional. Orland Park is the place to be the staff and ambiance are always personable and professional. More

by C.TASHON

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Alvin Crowder, Jason Jakubowski , Nick Shellberg, Sid A. 12 stars!

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Dec 16, 2024 -

BMW of Orland Park responded

We're delighted to hear that the drive is worth it for you and that our team at BMW of Orland Park consistently provides a personable and professional experience. Thank you for your loyalty!

Dec 16, 2024 -

BMW of Orland Park responded

Thank you so much for your loyalty and for making the trip to visit us! We're thrilled to hear that you find Orland Park to be worth the drive. Our team strives to provide a personable and professional experience, and we're so glad that comes through. We truly appreciate your trust and look forward to continuing to provide you with top-notch service in the future! Best Wishes, BMW Of Orland Park

December 14, 2024

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James was great. I was created by him immediately. I received updates about my vehicle and received it the time promised! I was created by him immediately. I received updates about my vehicle and received it the time promised! More

by KEVANS1967

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Dec 16, 2024 -

BMW of Orland Park responded

We're delighted to hear that James provided you with timely updates and a great experience at BMW of Orland Park. Thank you for sharing your positive feedback!

December 14, 2024

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Customer service was excellent but the wait for a oil change was almost 3 hours not good change was almost 3 hours not good More

by DENISEMATHIS99

Verified Customer

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Recommend Dealer

Yes

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Dec 16, 2024 -

BMW of Orland Park responded

Thank you for your patience and for leaving BMW of Orland Park a five-star review! We apologize for the wait and will work to improve moving forward.

December 14, 2024

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James is always pleasant and provides the best customer service ever! Such a pleasure knowing he will make sure everything is taken care of on my vehicle. Thank you James!!!!!!!! service ever! Such a pleasure knowing he will make sure everything is taken care of on my vehicle. Thank you James!!!!!!!! More

by LASHAWNPAYTON921

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alvin Crowder, Dion Grace

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Dec 16, 2024 -

BMW of Orland Park responded

We're delighted to hear that James consistently provides top-notch service at BMW of Orland Park! Thank you for sharing your experience, and we're glad he takes such great care of your vehicle.

December 06, 2024

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James is awesome. He is always communicative. I appreciate my experience. This experience was the smoothest Ive had with them. He is always communicative. I appreciate my experience. This experience was the smoothest Ive had with them. More

by JOHNSONKENN

Verified Customer

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Recommend Dealer

Yes

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Dec 06, 2024 -

BMW of Orland Park responded

John, we're delighted to hear that James made your experience at BMW of Orland Park so smooth and enjoyable. Thank you for sharing this positive feedback!

December 03, 2024

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Everyone was very friendy and knowledgeable. Quick service and no problem making appointment. Explained everything to me from start to finish. Quick service and no problem making appointment. Explained everything to me from start to finish. More

by GFRANK26

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Dec 04, 2024 -

BMW of Orland Park responded

We're delighted to hear that you had a smooth and informative experience with our team at BMW of Orland Park. Thank you for the positive feedback, and we look forward to assisting you again in the future!

December 03, 2024

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James did an excellent job, got me in and out very quickly. I would be absolutely going back again for future service, thank you. quickly. I would be absolutely going back again for future service, thank you. More

by JAG.ARUN

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 03, 2024 -

BMW of Orland Park responded

We're delighted to hear that James provided you with such efficient service at BMW of Orland Park. We look forward to welcoming you back for future visits!

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