James Hatchett
James Hatchett at BMW of Orland Park

James Hatchett | Page 16

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.8
235 Reviews
4.8

235 Reviews

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235 Reviews of James Hatchett

January 04, 2025

Dealership Rating
Employee Rating

After returning my vehicle for at least the third or fourth time for the same issue. I was complaining when I came in to Jason what we thought the problem was for the last three or four times. He immedi More

by PEGGYW777
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dion Grace, Jason Jakubowski , Nick Shellberg

Jan 06, 2025

BMW of Orland Park responded

It's concerning to hear about the repeated issues with your vehicle, and I apologize for any inconvenience this has caused. I'm glad Jason was able to assist you during your visit, but it's clear we need to address these recurring problems more effectively. Please feel free to reach out if you'd like further assistance or have additional questions. Thank you, Brian Coster - Service Manager - 708-460-4545

December 30, 2024

Dealership Rating
Employee Rating

James was very helpful in assisting with my request for an oil change as well as guiding me on warranty information and service plans. The cashier was pleasant and very patient. More

by LITISHA5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2025

BMW of Orland Park responded

Thank you for sharing your experience with us at BMW of Orland Park! We're glad to hear that James and our cashier provided helpful service during your visit. We appreciate the feedback and look forward to serving you again in the future!

December 30, 2024

Dealership Rating
Employee Rating

Always have a wonderful experience at BMW of Orlando Park. The dealership is always clean, the staff is friendly and knowledgeable. Tony is a really good service rep. He is knowledgeable, friendly and v More

by GREGORY3810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Scanlon

Dec 30, 2024

BMW of Orland Park responded

It's fantastic to hear that Tony and the team at BMW of Orland Park consistently provide you with a wonderful experience. We appreciate your kind words about our clean dealership and knowledgeable staff! Looking forward to serving you again soon.

December 29, 2024

Dealership Rating
Employee Rating

This dealership is prompt and extremely thorough. While waiting on my vehicle to my surprise I received a video description of my vehicle also conveying to me the work to be carried out. I had an app More

by HAYNESVENISE2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool , Tony Scanlon, Nick Shellberg, Matthew

Dec 31, 2024

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park! We're delighted to hear that our team provided thorough and timely service, complete with a video update. We appreciate your feedback and look forward to serving you again in the future!

December 29, 2024

Dealership Rating
Employee Rating

Everyone was so helpful and went out of their way to help me and that is so impressive!! I am happy I have my car serviced with your service department More

by DDJKOS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski

Dec 31, 2024

BMW of Orland Park responded

We're delighted to hear that our team at BMW of Orland Park impressed you with their helpfulness! Thank you for trusting us with your car's service needs.

December 28, 2024

Dealership Rating
Employee Rating

Cory Kazienko at the services was very courteous and helpful and my car was taken well care of. More

by MISHA_ISB
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Scanlon

Dec 30, 2024

BMW of Orland Park responded

We are going to hear that Cory provided excellent service. Thanks for trusting BMW of Orland Park with your automotive needs.

December 28, 2024

Dealership Rating
Employee Rating

Corey was very helpful and courteous. He’s a real asset at your dealership. Service was quick. More

by BVOLLRATH2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool , Tony Scanlon, Nick Shellberg

Dec 30, 2024

BMW of Orland Park responded

We are glad to hear that Corey was so helpful. Thanks for choosing BMW of Orland Park!

December 28, 2024

Dealership Rating
Employee Rating

JAMES is awesome very knowledgeable very supportive great professionalism very clear with advice. Make sure I understood what the expectations were and what my options were. More

by DEANDOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2024

BMW of Orland Park responded

Deandoy, we're delighted to hear that James provided you with such knowledgeable and supportive service at BMW of Orland Park. Thank you for sharing your experience!

December 28, 2024

Dealership Rating
Employee Rating

My advisor James was really professional and accurate with the details about my X4 BMW More

by JACKSONMONICA30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2024

BMW of Orland Park responded

We are glad to hear that James provided excellent service and information. Thanks for choosing BMW of Orland Park!

December 24, 2024

Dealership Rating
Employee Rating

Another great experience with James and Conner at BMW of Orland Park. Got me in quickly for an appointment and fixed my car while I waited. I highly recommend them! More

by Mattski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Conner the Technician

Dec 26, 2024

BMW of Orland Park responded

Mattski, we're delighted to hear that James and Conner provided you with another great experience at BMW of Orland Park. Thank you for the recommendation!

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