James Hatchett | Page 2

James is a very efficient, knowledgeable and professional service advisor for BMW. He is thorough, provides timely updates and always gets me in and out. When I needed a loaner, I was able to come in sign th service advisor for BMW. He is thorough, provides timely updates and always gets me in and out. When I needed a loaner, I was able to come in sign the documents and get on my way to make it to work on time. I appreciate when people are considerate of your time. More

by C 80 Verified Customer Verified Customer

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Service was great, took less time than I expected. When I got home, I had a video email that showed the condition of the undercarriage, brakes and explained what was completed. When I got home, I had a video email that showed the condition of the undercarriage, brakes and explained what was completed. More

by OLITTAD Verified Customer Verified Customer

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State of the Art-- well taken care by James Very personable and kept abreast my vehicle personable and kept abreast my vehicle More

by JWREED2133 Verified Customer Verified Customer

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Amazing and fast service! !!!!! 10/10 customer service!!! James is always amazing and very professional!! !!!!! 10/10 customer service!!! James is always amazing and very professional!! More

by MNEWLOVE Verified Customer Verified Customer

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It's always nice working with James. I appreciate his patience when answering all my questions. I appreciate his patience when answering all my questions. More

by BRANDYPRINCE Verified Customer Verified Customer

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Candace was great from start to finish. I came in for one thing and she assisted me with several more with not sweat off her back not to mention she was pregnant and I didn’t realize until I came in for one thing and she assisted me with several more with not sweat off her back not to mention she was pregnant and I didn’t realize until I was receiving my vehicle back after working with her for over a week!!! 10 stars to Candace from a very appreciative customer!!! Catrena More

by CATRENACRAIG Verified Customer Verified Customer

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Went to pick up my car almost 2 weeks in the shop. Waited 45 minutes for them to bring my car because they had lost my keys. This dealer is absolutely a joke Waited 45 minutes for them to bring my car because they had lost my keys. This dealer is absolutely a joke More

by Hieam1976 Verified Customer Verified Customer

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Always a pleasure. Besides my total due lol. Great establishment efficient. Knowledgeable staff and team members. Besides my total due lol. Great establishment efficient. Knowledgeable staff and team members. More

by WILLIAMC414 Verified Customer Verified Customer

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BMW of Orland Park, provides fantastic quality service in a courteous, efficient and professional manner! in a courteous, efficient and professional manner! More

by LTIGATR Verified Customer Verified Customer

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Miscommunication between service advisor and technician. Was told that the job will take 1.5hrs waited 3hrs and was told that the car needed another 2hrs to finish. Was told that the job will take 1.5hrs waited 3hrs and was told that the car needed another 2hrs to finish. More

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