James Hatchett | Page 2

Everything went well, I was very happy with the service I received on yhe day of my appointment received on yhe day of my appointment More

by CRYSTAL_REYNOLDS2007 Verified Customer Verified Customer

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7:00 am appointment for an oil change and filter change, took 3 hours. Waiting 25 minutes just to get my car after the service was done. Bought wiper blades on my own, which I can replace, thought nothin took 3 hours. Waiting 25 minutes just to get my car after the service was done. Bought wiper blades on my own, which I can replace, thought nothing of it to ask for the tech to toss them on, got charged $30. I would expect a higher level Of customer experience/service at a BMW dealership. More

by DAVE.MIHALIK Verified Customer Verified Customer

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Services were exceptional from all staff involved. I always have a pleasant experience with every visit I always have a pleasant experience with every visit More

by ADAVIS7169 Verified Customer Verified Customer

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James is always courteous and very helpful every time I bring my car for service. bring my car for service. More

by ATSTJT Verified Customer Verified Customer

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James was knowledgeable, professional and courteous. He kept me updated on the status of my vehicle. He kept me updated on the status of my vehicle. More

by LAURA.DAVIS7 Verified Customer Verified Customer

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James customer service has been nothing less than exemplary. He’s the reason I return. exemplary. He’s the reason I return. More

by Ruth Verified Customer Verified Customer

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Overpriced bad customer service. I had to correct my service advisor twice about changing me too much. The correct pricing was printed on a board on the desk. I had to correct my service advisor twice about changing me too much. The correct pricing was printed on a board on the desk. More

by LORDANCHOR Verified Customer Verified Customer

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James was very knowledgeable and helpful in what I needed to have fixed on my truck. to have fixed on my truck. More

by COLLINSMARSEI Verified Customer Verified Customer

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James was great . He greeted me as soon as I walked in . He explained everything. Very attentive from beginning to end. He greeted me as soon as I walked in . He explained everything. Very attentive from beginning to end. More

by ANTOINET_N Verified Customer Verified Customer

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I purchased my X5 new in 2001 from this dealership (previous owners.) I have continued to bring it in because I have received superior service. Mr. Pool has always treated me with kindness and respec (previous owners.) I have continued to bring it in because I have received superior service. Mr. Pool has always treated me with kindness and respect. Every person with whom I have interacted has been pleasant and competent. I don’t remember all the names but rest assured if I had been mistreated or made to feel uncomfortable, I would speak up. Your dealership is the only place that has worked on my car since I bought it back in 2001. Thanks for the excellent service. More

by MATY2749 Verified Customer Verified Customer

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