James Hatchett | Page 3

James was great . He greeted me as soon as I walked in . He explained everything. Very attentive from beginning to end. He greeted me as soon as I walked in . He explained everything. Very attentive from beginning to end. More

by ANTOINET_N Verified Customer Verified Customer

Report | Print

I purchased my X5 new in 2001 from this dealership (previous owners.) I have continued to bring it in because I have received superior service. Mr. Pool has always treated me with kindness and respec (previous owners.) I have continued to bring it in because I have received superior service. Mr. Pool has always treated me with kindness and respect. Every person with whom I have interacted has been pleasant and competent. I don’t remember all the names but rest assured if I had been mistreated or made to feel uncomfortable, I would speak up. Your dealership is the only place that has worked on my car since I bought it back in 2001. Thanks for the excellent service. More

by MATY2749 Verified Customer Verified Customer

Report | Print

Frist time getting service done at a dealership, everything went smoothly and James was great! everything went smoothly and James was great! More

by BRE4 Verified Customer Verified Customer

Report | Print

Fast, easy, efficient & connected. I felt very well taken care of, from the drop off to pick up it was perfect. I felt very well taken care of, from the drop off to pick up it was perfect. More

by MATTHEWCAIN16 Verified Customer Verified Customer

Report | Print

James was professional and took care of my car he kept me updated on the service and call me to let me know that my car was ready for pickup. When I got back to the dealership he was the one who brought me m updated on the service and call me to let me know that my car was ready for pickup. When I got back to the dealership he was the one who brought me my car as well. He took care of me from start tot finish. Thanks James! More

by ALL4JC3 Verified Customer Verified Customer

Report | Print

Jim was very nice and kept me informed as to the completion of the each of the service items completion of the each of the service items More

by jdurling Verified Customer Verified Customer

Report | Print

Pleasant visit, they kept me informed throughout visit. Waiting room was inviting a d comfortable. Waiting room was inviting a d comfortable. More

by KORIJ Verified Customer Verified Customer

Report | Print

I purchased my current vehicle from this dealership in 2020 and have had it serviced there ever since. Generally, when paying the premium associated with dealership service, I expect a correspondingly hig 2020 and have had it serviced there ever since. Generally, when paying the premium associated with dealership service, I expect a correspondingly high level of professionalism and communication. I brought my car in on Tuesday morning and had to call by the end of the day just to receive an update. At that time, I was told the vehicle had not yet been inspected. Later that evening, I received the diagnostic video. My service representative, Candice, was out sick on Wednesday, but I was not made aware of this until I called the service center myself mid-afternoon. I did not receive the repair estimate until the end of the day Wednesday, meaning it took nearly two days to receive an estimate. I approved the quoted repair of approximately $2,000 for a radiator fan replacement and new front brake pads. The vehicle was completed by the end of the day Thursday. While the turnaround time itself was somewhat longer than usual, it was not excessively problematic. My frustration stems from the lack of communication and internal coordination when my service representative was absent. No one proactively contacted me or transferred the ticket to another representative until I called seeking an update. To be clear, this is not Candice’s fault—people get sick. The issue appears to be with management and process. When a service advisor is unexpectedly out, their open tickets should be reassigned promptly to ensure continuity of service. This dealership charges a premium for both expert mechanical work and knowledgeable service representatives who are expected to provide above-average customer service. Given that standard, customers should not need to call multiple times over two days simply to receive updates on their vehicle. More

by Paris Stirrat Verified Customer Verified Customer

Report | Print

James is a very efficient, knowledgeable and professional service advisor for BMW. He is thorough, provides timely updates and always gets me in and out. When I needed a loaner, I was able to come in sign th service advisor for BMW. He is thorough, provides timely updates and always gets me in and out. When I needed a loaner, I was able to come in sign the documents and get on my way to make it to work on time. I appreciate when people are considerate of your time. More

by C 80 Verified Customer Verified Customer

Report | Print

Service was great, took less time than I expected. When I got home, I had a video email that showed the condition of the undercarriage, brakes and explained what was completed. When I got home, I had a video email that showed the condition of the undercarriage, brakes and explained what was completed. More

by OLITTAD Verified Customer Verified Customer

Report | Print