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James Hatchett
James Hatchett at BMW of Orland Park

James Hatchett | Page 3

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.8
235 Reviews
4.8

235 Reviews

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235 Reviews of James Hatchett

January 14, 2026

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Employee Rating

Very businesslike. Work was performed in the timeframe discussed at initial service consultation. Plenty of waiting room seating. More

by SAW1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 15, 2026

BMW of Orland Park responded

Thank you so much for your 5-star review! We appreciate your business and hope to see you again at BMW of Orland Park!

January 09, 2026

Dealership Rating
Employee Rating

Ok ok ok o k ok obk oko bk ok oko mok ok ok ok More

by JOANNFORIEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alvin Crowder, Dion Grace, Jason Jakubowski, Richard Pool, Cory Kazienko, Rob Snipe, Jordan Vieceli , Candice Ocegueda

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Jan 09, 2026

BMW of Orland Park responded

Thank you for your confidence in BMW of Orland Park, Joann!

Jan 09, 2026

BMW of Orland Park responded

Thank you for your feedback! We appreciate you taking the time to leave a review and hope to assist you again in the future. Best Wishes, BMW Of Orland Park

January 03, 2026

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Employee Rating

Arriving I was greeted and taken care instantly. Jordan was polite and attentive. Very professional and fast service.overall excellent service More

by BLAZESR20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Vieceli

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Jan 06, 2026

BMW of Orland Park responded

We are so grateful for your business and your fantastic review! We will be sure to thank Jordan for his hard work. See you next time at BMW of Orland Park!

January 03, 2026

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Employee Rating

Service was quick and easy. They gave me a loaner while the car was in for a recall. More

by Mehul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool, Cory Kazienko, Rob Snipe, Jordan Vieceli , Candice Ocegueda

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Jan 06, 2026

BMW of Orland Park responded

Thank you, Mehul, for stopping by to leave BMW of Orland Park a wonderful review!

December 09, 2025

Dealership Rating
Employee Rating

James was very accommodative, phenomenal communication. Ride to my work was very smooth, and prompt response to all communications More

by FTALDAAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2025

BMW of Orland Park responded

We are grateful for your feedback regarding our team at BMW of Orland Park! It's fantastic to hear that James provided excellent communication and made everything seamless.

December 06, 2025

Dealership Rating
Employee Rating

Love dealing with this place. Have purchased 3 vehicles and hopefully more. Great service department. More

by DSOLAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2025

BMW of Orland Park responded

Thank you for your loyalty! We're thrilled to hear you’ve enjoyed working with us and appreciate your continued trust through three vehicle purchases. Our service team is always here for you, and we look forward to helping you with many more in the future! Best Wishes, BMW Of Orland Park

Dec 08, 2025

BMW of Orland Park responded

Thank you for choosing BMW of Orland Park and for your loyalty! We’re so grateful for your business and we look forward to helping you again in the future! Enjoy your new vehicle!

December 04, 2025

Dealership Rating
Employee Rating

James, was great! He conducted himself very well, and answered all questions I had. There was no dumb question! Thanks! More

by MZRODJAHNAE04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2025

BMW of Orland Park responded

Thank you for the great feedback! We’re glad James took such good care of you and made everything easy to understand. We appreciate you choosing us! Best Wishes, BMW Of Orland Park

December 02, 2025

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Employee Rating

Great service! Very detailed and efficient. James did a great job answering my questions. thank you very much. More

by LDEZELL15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 03, 2025

BMW of Orland Park responded

Thank you for your excellent review! We're glad James addressed all your questions and ensured you had a great visit. See you next time at BMW of Orland Park!

December 02, 2025

Dealership Rating
Employee Rating

James Hatchett always does excellent job taking care of my car and whole experience. everything done as promised and he is reason why I come back every time for all my service work. I like video from tech More

by EDGAREFLAGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Jakubowski

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Dec 02, 2025

BMW of Orland Park responded

Thank you for the wonderful review! We’re thrilled to hear James continues to take great care of you and your vehicle. It’s great to know the technician video helped explain everything clearly. We appreciate your loyalty and look forward to serving you again! Best Wishes, BMW Of Orland Park

November 22, 2025

Dealership Rating
Employee Rating

I was in the lobby and was able to over hear other customer’s biz More

by ERICARN1973
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 24, 2025

BMW of Orland Park responded

Thank you for your feedback. We strive to provide a comfortable and respectful environment for all our customers and will take your comments into consideration. Best Wishes, BMW Of Orland Park

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