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James Hatchett
James Hatchett at BMW of Orland Park

James Hatchett | Page 21

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.8
235 Reviews
4.8

235 Reviews

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235 Reviews of James Hatchett

September 29, 2024

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Employee Rating

I had an incident with my car, they were so kind to show me & the police the camera footage. Great service as always, thank you for you all kindness, professionalism & greatttttttt service! I am a BMW More

by GARTHBREEZYBREE
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Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

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Sep 30, 2024

BMW of Orland Park responded

We're glad to hear our team at BMW of Orland Park could assist you during the incident and provide great service. Thanks for being a loyal customer!

September 28, 2024

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everything was wonderful always have a great experience thank you . Would recommend BMW to everyone More

by DCAPPELLO2
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

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Sep 30, 2024

BMW of Orland Park responded

Thank you for the glowing review! We're delighted to hear that your experiences at BMW of Orland Park have been consistently wonderful. We appreciate your recommendation and look forward to serving you again!

September 28, 2024

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I had a pleasant experience at your dealership. I hope and pray that you can help me get my car serviced at your dealership. I would love to become a loyal customer by perhaps purchasing at new car More

by DEENARD
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Recommend Dealer
Yes
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Sep 30, 2024

BMW of Orland Park responded

Deenard, we're delighted to hear you had a pleasant experience at BMW of Orland Park! We look forward to assisting with your car service and helping you find the perfect new vehicle. Thanks for considering us as your go-to dealership!

September 27, 2024

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Very good service and very good people,very welcoming and helpful.Glad I came here More

by SAMIZAHRAN72
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

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Sep 30, 2024

BMW of Orland Park responded

We are glad to hear that our team provided excellent service. It was our pleasure to assist you here at BMW of Orland Park.

September 24, 2024

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Great service. On time and very efficient. James, my service advisor, is the best—keeps me informed if service progress, is personable and helpful! More

by BMG999
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
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Sep 24, 2024

BMW of Orland Park responded

Thank you for the positive feedback! We're glad to hear that James and our team at BMW of Orland Park provided efficient service. We appreciate your support!

September 23, 2024

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James is always knowledgeable and professional. When I don't know what to do he gives options and explains!! I will request James as my service rep all the time. More

by Dana James
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Recommend Dealer
Yes
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Sep 23, 2024

BMW of Orland Park responded

Dana, we're delighted to hear that James provided you with such excellent service at BMW of Orland Park. Thanks for sharing your positive experience!

September 14, 2024

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James Hatchett is the most professional representative at the Orland Park location. He provides the best customer service and explanation of services. Thank you More

by STAR21356
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Recommend Dealer
Yes
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Sep 16, 2024

BMW of Orland Park responded

Thank you for recognizing James and his exceptional service at BMW of Orland Park! We're delighted to hear he provided such a positive experience. Safe travels in your new vehicle!

September 13, 2024

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Smooth, professional, clean, everyone was respectful and helpful. Glad to be apart of BMW. Thanks More

by SELFMAVERICK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

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Sep 16, 2024

BMW of Orland Park responded

We couldn't ask for a better review of BMW of Orland Park. Thanks so much, Selfmaverick!

September 13, 2024

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Employee Rating

Mr. Hatchett was very professional and knowledgeable about the issue with my car. H e was able to address the problem and get it repaired. More

by LSTANTON2
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Service Time
Service Communication
Recommend Dealer
Yes
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Sep 16, 2024

BMW of Orland Park responded

We're glad to hear Mr. Hatchett provided professional and knowledgeable service at BMW of Orland Park! Thanks for sharing your experience with us!

Apr 25, 2025

LSTANTON2 responded

BMW of Orland Park Sep 13, 2024 LSTANTON2 Verified Customer Mr. Hatchett was very professional and knowledgeable about the issue with my car. H e was able to address the problem and get it repaired.

September 13, 2024

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My service advisor, James, did a great job and was extremely responsive. The dealership does a good job and serviced my vehicle in a timely manner, however their costs are high and now they are charg More

by PEGGYC
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 16, 2024

BMW of Orland Park responded

It’s great to hear that James, your service advisor, provided you with excellent and responsive service! Timely vehicle servicing is definitely important. However, we understand your concern about the high costs and the new 3% surcharge for credit card payments. That can be frustrating and might affect your overall experience. If you have any feedback or concerns regarding the pricing or payment policies, it might be helpful to share those with the dealership directly. They often appreciate hearing from customers and may consider your input for future changes. Thank you for sharing your experience! Best Wishes, Nissan Of Orland Park

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