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James Hatchett

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James Hatchett

James Hatchett | Page 22

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.8

235 Reviews

Overview Reviews (235) Inventory (360)

4.8

235 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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235 Reviews of James Hatchett

September 11, 2024

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Employee Rating

The customer service is always excellent but repairs were pricey. I can’t afford cost of repair now. pricey. I can’t afford cost of repair now. More

by VANESSA.SMITH3127

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 16, 2024 -

BMW of Orland Park responded

Thank you for taking the time to share your experience with us. We're thrilled to hear that you've consistently received excellent customer service during your visits! We understand that repair costs can be a concern, and we appreciate your feedback. Our goal is to provide high-quality service and repairs, and we always strive to offer competitive pricing. If you’re facing challenges with costs, we encourage you to speak with our service team about potential financing options or any current promotions that may help. Your satisfaction is important to us, and we’re here to assist you in any way we can. We hope to see you again soon! Best Wishes, BMW Of Orland Park

September 08, 2024

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Employee Rating

Your dealership is very organized. One of the best since Mr James Hatchett, Service Advisor, works there. He is very helpful and cares about the service that his customers need. One of the best since Mr James Hatchett, Service Advisor, works there. He is very helpful and cares about the service that his customers need. More

by ITSCINDY2U

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 10, 2024 -

BMW of Orland Park responded

Thank you for recognizing our organization and the excellent service provided by James at BMW of Orland Park! We're glad to hear he made a positive impact on your experience.

September 05, 2024

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Employee Rating

Very professional and clean dealership. Assisted me in saving money and safety which this was a first and i truly appreciate my service advisor Kelvin and his team that completed the work o Assisted me in saving money and safety which this was a first and i truly appreciate my service advisor Kelvin and his team that completed the work on my behalf. I would surely recommend BMW OF ORLAND More

by FITTDEBMAC

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

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Sep 05, 2024 -

BMW of Orland Park responded

We are thrilled to hear that Kelvin and the team at BMW of Orland Park provided such excellent service. Thanks for recommending us!

Sep 05, 2024 -

BMW of Orland Park responded

Thank you for the great feedback! We’re thrilled to hear that Kelvin and his team provided professional and effective service. Your recommendation means a lot to us. If there’s anything else we can assist you with, just let us know! Best Wishes, BMW Of Orland Park

September 04, 2024

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Employee Rating

James was very knowledgeable, pleasant, available, and approachable. The facility is always clean and comfortable. approachable. The facility is always clean and comfortable. More

by TAWANAMCHENRY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 04, 2024 -

BMW of Orland Park responded

Thank you for the positive feedback! We're glad to hear James and our clean, comfortable facility at BMW of Orland Park made your experience enjoyable. We appreciate your support!

September 01, 2024

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Employee Rating

The service was thorough and James was friendly, very helpful as well as very informative helpful as well as very informative More

by LAMONTEVELYNT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 03, 2024 -

BMW of Orland Park responded

Thanks so much for leaving BMW of Orland Park a five-star review! We'll give kudos to James for his friendliness and professionalism.

August 30, 2024

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As always good customer service friendly staff ver knowledgeable thank you guys for the best service knowledgeable thank you guys for the best service More

by VINCEM3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Regan Notter, Dion Grace, Jason Jakubowski, Richard Pool , Mark Bugajski, Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

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Sep 02, 2024 -

BMW of Orland Park responded

Thank you for reviewing BMW of Orland Park! It was so kind of you to share your experience.

August 29, 2024

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James is amazing in the service department! The waiting room is comfortable and accommodating, which enhances the customer experience. The waiting room is comfortable and accommodating, which enhances the customer experience. More

by DHALL19

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 29, 2024 -

BMW of Orland Park responded

We're delighted to hear that James and our service department at BMW of Orland Park provided such a positive experience. Thanks for the great feedback!

August 27, 2024

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Employee Rating

Great service as usual from Service Writer James Hatchett and Technician Conner! Got an appointment quickly and service was done while I waited. Highly Recommend! and Technician Conner! Got an appointment quickly and service was done while I waited. Highly Recommend! More

by Mattski

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Technician Conner

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Aug 27, 2024 -

BMW of Orland Park responded

Mattski, thanks for the high recommendation! We're glad to hear James and Conner provided you with great service at BMW of Orland Park. See you next time!

August 25, 2024

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Employee Rating

I called the day before for an oil change. They told me to drop it off in the morning and I had my car back within two hours. They told me to drop it off in the morning and I had my car back within two hours. More

by DMBFAN30

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 26, 2024 -

BMW of Orland Park responded

Thanks for sharing your experience! We're glad to hear our team at BMW of Orland Park could get you back on the road so quickly. We appreciate your business and look forward to serving you again!

August 24, 2024

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Employee Rating

James Hatchett was cordial, pleasant and very knowledgeable about what I needed. He explained and answered any questions that I had about services needed. He is an exemplary employee. I will def knowledgeable about what I needed. He explained and answered any questions that I had about services needed. He is an exemplary employee. I will definitely seek him out whenever I need additional work on my automobile. More

by SCOMER7783

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 26, 2024 -

BMW of Orland Park responded

Thank you for the wonderful feedback! We're delighted to hear that James provided such excellent service at BMW of Orland Park. We'll be sure to share your kind words with him and look forward to assisting you again in the future!

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