James Hennessey

Very pleasant experience Welcoming, polite and professional sales people and management Felt like I knew everyone for a longtime Friendly and fast making the deal professional sales people and management Felt like I knew everyone for a longtime Friendly and fast making the deal More

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Personable and friendly, the sales team always goes the extra mile to give you a great experience. extra mile to give you a great experience. More

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OUT-OF-TOWN BUYERS BEWARE! These guys sold a car out from under me while I was in the process of buying it. After the sales person assured me that they don't do this, the sale These guys sold a car out from under me while I was in the process of buying it. After the sales person assured me that they don't do this, the sales manager, two days later, sold the car that I had committed to buying - in writing (with the sales person) the day before. I had agreed to fly to Manchester and had even found my own financing (when the finance guy wasn't in store when I started the process). I see not just questionable ethical behavior by the sales manager and a policy that wouldn't allow me to complete the process online/from out-of-state, I also fault the sales person who demonstrated no urgency whatsoever in completing my sale. He didn't even see my written acceptance (in my "profile") until the end of the day AFTER it was sent -- and only then when I called to find out why he didn't respond earlier - with the excuse, "it was very busy here today." More

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I was at the IRA Lexus Dealership today for a 5,000 mile service on my 2024 RX350h. Laurie, my customer service representative, is always pleasant, professional, and efficient. Equally as pleasant and eff service on my 2024 RX350h. Laurie, my customer service representative, is always pleasant, professional, and efficient. Equally as pleasant and efficient was Barry, the greeter, who attends to the vehicle. Laurie also went out of her way to ask James, a salesperson, to help me with a couple of questions regarding the use of some of the apps in the car. James was outstanding. More

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Just make sure they listen to what you are saying when you drop it off you drop it off More

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After extensive research and multiple Lexus dealership visits I was finally able to locate the GX460 I wanted with a price that I was beyond thrilled with at Lexus of Manchester. The sales team, specifi visits I was finally able to locate the GX460 I wanted with a price that I was beyond thrilled with at Lexus of Manchester. The sales team, specifically James Hennessey, was a dream to work with. No pressure, fully transparent, and beyond knowledgeable of the vehicle. I highly recommend the dealership, and James as a sales consultant, especially if you are a well educated consumer that wants no xx. He will one up you on your intel unlike other salesmen who have no clue when it comes down to model specs and stats. Drove 2 hours from Cape Cod and was in an out in 1.5 hours. Car was pristine and waiting in the showroom bay. First Lexus, (prior SUV was a MB in constant need of repairs) and after 2 days of driving the GX I’d never go back. If you want luxury along with dependability do yourself a favor and buy a Lexus. Also, if you are a female that doesn’t need a man to go with you to buy a car James totally passes the not a “creep” test More

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Dishonest staff. I went in to buy a used car. We found a car. The salesman James asked me if we could run my credit, I said yes. Gave me a form to sign. Then I went in to buy a used car. We found a car. The salesman James asked me if we could run my credit, I said yes. Gave me a form to sign. Then they tried to harass me into buying the car "You signed the purchase agreement! You signed the form!" I only agreed to run my credit. At no place in time was it explained to me that I was signing a 'Purchase Agreement', it was not titled. James also said that an expensive part on the car was covered by comprehensive insurance, he was very knowledgeable on the part. I went home did some research and called Geico. It was not covered. He knew that. Or he's confidently incompetent; both are dangerous qualities to buy a car from. Then I got a call from the Finance manager Josh. Did he say "I'm sorry there is an inconsistency in your employer information and we cannot approve your financing at this time" ( I got the numerical address wrong of my last employer) Josh proceeds to imply that I'm a red flag and am here to commit fraud on them lol. He doesn't seem to have many interpersonal skills. I say okay, I'll just come in and pay cash then. I try to get some of their excessive fees waived before purchasing, and then the Manager, Liridon Syla, says nothing will be waived, and that I have to pay an additional $100 because they put Nitrogen in the tires, and that I signed to agree to that during the credit check. No tact. No finesse. No sense of rapport. It's like if a sales team was pulled out of a GED fast track class. and it was either IRA Lexus or selling pot. These are the same kind've people who historically would take land from Native Americans, telling them 'they signed a form!' It's our land! They don't really seem to have any sense of transparency, ethics, interpersonal skills or integrity. Nothing was explained to me. Everything had a caveat. Every response they had was dripping with insincerity and sarcasm "Well if you don't like our price that YOU AGREED to, then best wishes!" They kept saying "Best Wishes" My only wish is to never see this high school JV sales team again. - best wishes - a customer who wanted to buy from them, but they managed to do everything to convince me otherwise. More

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My experience with the sales department is always straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here an straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here and feel confident in its condition. Stephanie did a good job facilitating the transaction and getting me in and out as soon as possible. More

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It was a great and relaxing experience. The staff was knowledgeable on their vehicles and products. I felt that the staff was courteous of my questions and concerns. The staff was knowledgeable on their vehicles and products. I felt that the staff was courteous of my questions and concerns. More

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Great service from both Corey and James. They were both knowledgeable and helpful. They made the sale. They were both knowledgeable and helpful. They made the sale. More

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