James Hicks III | Page 41

mom's minivan floor mats matter!!!! I would recommend this particular dealership as we are happy with our lease, customer service & all of the oil changes & we worked with James Hicks (I I would recommend this particular dealership as we are happy with our lease, customer service & all of the oil changes & we worked with James Hicks (I'm not certain who sold my husband the floor mats) who was great but I'm super frustrated at the moment!! We leased a Toyota Sienna and for Christmas, the only thing I really wanted was floor mats since I'm always hauling kids & WI weather so my wonderful hubby went to the dealership & spent $180ish on official "Toyota sienna mini van mats" that do not work in our mini van. I took them with me to 2 oil changes, hoping someone would be able to help me install them properly and both times, the guys laid them on the floor & said that's how they are suppose to go. Every time you need to move a seat or the kids climb into the back, you need to remove these stupid, heavy duty mats (for me, I'm moving these mats like 10 times a day & some times they have to sit with me on the front seat if the bucket seats need to be closer to the front to give more leg room to the kids in the third row). Tonight, my friends stopped by and have the SAME minivan with PERFECT FITTING MATS that do not need to be taken out when you move the seat AND they were thrown in for FREE at a dealership in Green Bay!!!!! These stupid mats have been a source of frustration for me (and my hubby but he's less reluctant to admit this) on a daily basis for 2.5 years yet we needed them so the floor wouldn't get so dirty & I wasn't about to spend more money on floor mats for a vehicle we didn't even own. Prior to seeing our friend's van, we decided when our lease is up, we are purchasing a Honda because we've researched the floor mats & found a place that will install the best for pretty reasonable since we are buying now!! My advice... Do not live with unruly floor mats for years & years!!! There's a perfect fit somewhere!!!!!! More

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satisfied customer love the location of this dealership, the cleanliness, and especially the award worthy staff, namely mr. james hicks this was my second vehicle lease love the location of this dealership, the cleanliness, and especially the award worthy staff, namely mr. james hicks this was my second vehicle leased my me through mr hicks. his knowledge and expertise of toyota vehicles is outstanding. he is definitely an asset to your operation. i look forward to dealing with him again in the future. More

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Knowledgable and Great to work with Back in February I was looking for my next vehicle. Originally torn between the Equinox and the RAV4 in the end the Toyota won. It was the knowledgea Back in February I was looking for my next vehicle. Originally torn between the Equinox and the RAV4 in the end the Toyota won. It was the knowledgeable, no pressure, easy going demeanor of James Hicks III that made Heiser Toyota the right place for me to purchase my car. THANK YOU JAMES, YOU ROCK!!!! This dealership values repeat business and is now the second car purchased by someone in my family...also sold by James. More

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Great Dealership and Salesperson I bought a new Rav4 with the assistance of James Hicks. This was my first experience with the Heiser dealership and it was the best car buying experi I bought a new Rav4 with the assistance of James Hicks. This was my first experience with the Heiser dealership and it was the best car buying experience I can remember. James worked very hard to close the transaction and bent over backwards to accommodate my needs. I wouldn't hesitate to recommend him. The support staff were also first rate. More

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new 2015 Sienna purchase James greeted my daughter and I when we arrived to look at the 2015 Siennas. He asked how he could help and I said, all I want is something I can get James greeted my daughter and I when we arrived to look at the 2015 Siennas. He asked how he could help and I said, all I want is something I can get from Point A to Point B in. I do not need all the bells and whistles. He responded with...I hear you. From there, it was a very pleasant buying experience. He brought a van around for us to get into, showed us the features (though a higher level model than we were looking for), just so we could see some of the features in the new models. I drove it a bit, and we went back in to talk. They did not have the model on their lot that I wanted, but, found it and had it on their lot in just a couple of days. I can't say enough about how much he was willing to work with us, and how fast the whole process was able to go. I am very happy with my new van, still getting to know all the new stuff! But, it is very comfortable, handles very nicely, and is much quieter than my older model 2007 Sienna. James was fun to talk to, and get to know. James has a lot of knowledge about the vehicles he sells. When we picked it up, he even synced my phone with the system, and went over everything inside once again. I will continue to bring this new van in for servicing, as I had done with the 2007. Service dept. has always been great, with working with my schedule and keeping on track of whatever the vehicle needed. Thank you. More

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TRUE customer service/appreciation I walked into to Heiser Toyota bright eyed and bushy tailed... Anxious to find the car of my dreams! In walks James and my whole life changed! He gree I walked into to Heiser Toyota bright eyed and bushy tailed... Anxious to find the car of my dreams! In walks James and my whole life changed! He greeted me with a warm smile, firm handshake and I knew I was in the right place. I let him know what I felt was in my budget and what my personal preferences were. He immediately took me to the lot! Fighting fierce winds, he introduced me to the love of my life: an all black 2013 Toyota Camry! After working out the numbers with their AWESOME SUPER AMAZING fiance team, who worked WONDERS with my payments, I walked away as a preferred member of Heiser Toyota... Elated and Fully Zurig treated! I am forever grateful for my Heiser family, who treated me with nothing but love and respect! I couldn't have asked for a better experience!!! I highly recommend stopping by Heiser to ANYONE looking to purchase a car... New or used! The experience alone is something worth more than gold! More

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Excellent Stress-Free Buying Experience My husband and I took a short departure from Toyota to try another brand and came back four months later to correct that mistake. We drove an hour to My husband and I took a short departure from Toyota to try another brand and came back four months later to correct that mistake. We drove an hour to Heiser to look at several certified used Siennas. James was incredibly knowledgable and was able to point out differences not only between the '11 and '13 models at which we were looking, he was also able make comparisons between the newer models and the '06 we traded in over the summer. As with many car buying experiences, the process can be lengthy. Our test drive was scheduled at 6:30 and we decided fairly quickly that we were ready to make the leap and go ahead with a sale. James and Brett from finance were great and kept us entertained, even through the paperwork, and were very kind when it took past closing to get everything taken care of. We would absolutely return to Heiser and want to thank James, Brett and Steve for making our transition back home to Toyota a stress-free and easy one. More

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Steve Anderson review Looking to give positive feedback. James was a true professional. Have owned 20 plus new cars.. This was so far my best experience.. Keep raising the Looking to give positive feedback. James was a true professional. Have owned 20 plus new cars.. This was so far my best experience.. Keep raising the bar James and people might actually like car buying again??. More

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The entire team was especially nice and helpful, but James was the best, if I know anyone looking, I will surely send them to him. You are the greatest, and the entire team at Heiser. James was the best, if I know anyone looking, I will surely send them to him. You are the greatest, and the entire team at Heiser. More

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I recently bought a used BMW 135i from the Heiser Toyota Scion dealership in the West Metro Mall. I couldn't have been happier with the service. In particular, James Hicks, the salesman I worked with, was e Scion dealership in the West Metro Mall. I couldn't have been happier with the service. In particular, James Hicks, the salesman I worked with, was extremely friendly and helpful. After spending all day test driving cars, it was a welcome relief to meet a salesman I didn't feel was pressuring me in to a deal. Instead, he presented the positive aspects of the car and gave a rational argument for why it was car for me. His knowledge and enthusiasm made the experience altogether enjoyable, and I will definitely be contacting him again when in need of a car. More

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