James Hicks III | Page 40

Repeat customer Great experience. I've purchased in the past & more than likely will again in the future. I've never had a bad experience at this dealership. Great experience. I've purchased in the past & more than likely will again in the future. I've never had a bad experience at this dealership. More

by pscorpio75 Verified Customer Verified Customer

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Certified Sienna XLE Great People! Was greeted at the front door. Was treated with complete respect. No harsh selling, very friendly and was thanked by the used car man Great People! Was greeted at the front door. Was treated with complete respect. No harsh selling, very friendly and was thanked by the used car manager and general manager Steve and Pat in person. I will highly recommend Heiser Toyota to anyone looking for a vehicle. Big shout out to James Hicks....great guy, very knowledgeable and friendly. I will definitely buy from him again! More

by LRFries Verified Customer Verified Customer

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Happy and Stress-Free Buying Experience I had gone to another competitor but I left disappointed because I did not feel good about what they were trying to sell me. It was not what I wanted I had gone to another competitor but I left disappointed because I did not feel good about what they were trying to sell me. It was not what I wanted and the whole process was stressful. I am happy that I chose Heiser Toyota and I had the pleasure of having James Hicks as my sales consultant. He made the buying experience stress-free and answered all of my questions. He was very detailed when explaining the features of the car and I felt very comfortable making my final decision to purchase the car. I did not expect to take delivery so soon but I was confident that I was making the right decision after working with James. Picking up the car was also stress-free. James was there and took care of the final details to putting on the license plates. I couldn't have asked for a better shopping experience and I will recommend him to others that may be looking for a car. More

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Total Customer Service & Family Atmosphere I continue returning to Heiser Toyota for the great Toyota selection and quality of automobile products but what really makes me want to return is th I continue returning to Heiser Toyota for the great Toyota selection and quality of automobile products but what really makes me want to return is the excellent customer service experience my wife and I enjoy with the dealership and with sales person James Hicks. James remembered the details of our family and our auto needs. We exchange friendly details about our families since our last visit to the dealership and other life changes. This exchange with James is what solidifies our loyalty and trust for returning to the dealership. James made sure we were satisfied with our new leased vehicle and continually reassured us he was personally available if we had any questions or service needs. If you want a quality vehicle and great personal customer service, visit Heiser Toyota and request sales person James Hicks. More

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Great Experience! Mr.Hicks was a very friendly person. He almost made you forget you were there buying a car because of the funny conversation you would have. Me.Hicks Mr.Hicks was a very friendly person. He almost made you forget you were there buying a car because of the funny conversation you would have. Me.Hicks is a great salesman and next time I'll definitely come to him again! More

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Best experience ever! I purchased my very first brand new car from this place and I would like to say that was best shopping ever. Sales person James Hicks was awesome as I purchased my very first brand new car from this place and I would like to say that was best shopping ever. Sales person James Hicks was awesome as well as other associates. James was very pleasant, professional, friendly and very helpful with us. He really helped us a lot and I would recommend to all my friends this place and James as a sales person. I also have to acknowledge Goran Filipovic, finance manager, who helped us as well, very much. Goran was very professional, friendly and detail oriented. He explained to us very clearly everything we had asked and walk us thru the process of financing so easy. I already told several of my friends about my great shopping experience and prices at Heiser Toyota at Metro auto mall and great people. My husband got his new car last year from this place so we love the place yes, I do recommend this place. More

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Roger is the best This is our 5th car from Roger. He is the reason why we come back to Heiser. I love that there is no haggling with Roger. He is incredible to dea This is our 5th car from Roger. He is the reason why we come back to Heiser. I love that there is no haggling with Roger. He is incredible to deal with. More

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Wonderful My family and I were looking for a minivan and my mom had recently bought a minivan from Heiser Toyota. She suggested that we should work with her s My family and I were looking for a minivan and my mom had recently bought a minivan from Heiser Toyota. She suggested that we should work with her sales rep James. I was so happy that she suggested it, he not only found us a minivan he found us a great Sienna in our price range. I thought that it would be months before we had any luck finding a Sienna I our price range. We were so lucky to be working with James because he worked hard to find it for us. It only was a couple weeks and it is a beauty. Also, the dealership is very clean, everyone is polite and welcoming. They have free snacks and beverages, which I have never seen at any of the other dealerships. More

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A smooth, but long, purchase experience. Working with James was pretty good, he's friendly, happy, and didn't pressure me in the slightest. His no nonsense and no xxxxxxxx attitude was greatl Working with James was pretty good, he's friendly, happy, and didn't pressure me in the slightest. His no nonsense and no xxxxxxxx attitude was greatly appreciated. My purchase experience fell apart when dealing with finance who had me waiting and waiting and waiting. I was the last one out of the dealership that night (even after many employees had left) because the finance guy who I had an appointment with bumped me for a pretty young woman. My advice, close your deal early in the day! More

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mom's minivan floor mats matter!!!! I would recommend this particular dealership as we are happy with our lease, customer service & all of the oil changes & we worked with James Hicks (I I would recommend this particular dealership as we are happy with our lease, customer service & all of the oil changes & we worked with James Hicks (I'm not certain who sold my husband the floor mats) who was great but I'm super frustrated at the moment!! We leased a Toyota Sienna and for Christmas, the only thing I really wanted was floor mats since I'm always hauling kids & WI weather so my wonderful hubby went to the dealership & spent $180ish on official "Toyota sienna mini van mats" that do not work in our mini van. I took them with me to 2 oil changes, hoping someone would be able to help me install them properly and both times, the guys laid them on the floor & said that's how they are suppose to go. Every time you need to move a seat or the kids climb into the back, you need to remove these stupid, heavy duty mats (for me, I'm moving these mats like 10 times a day & some times they have to sit with me on the front seat if the bucket seats need to be closer to the front to give more leg room to the kids in the third row). Tonight, my friends stopped by and have the SAME minivan with PERFECT FITTING MATS that do not need to be taken out when you move the seat AND they were thrown in for FREE at a dealership in Green Bay!!!!! These stupid mats have been a source of frustration for me (and my hubby but he's less reluctant to admit this) on a daily basis for 2.5 years yet we needed them so the floor wouldn't get so dirty & I wasn't about to spend more money on floor mats for a vehicle we didn't even own. Prior to seeing our friend's van, we decided when our lease is up, we are purchasing a Honda because we've researched the floor mats & found a place that will install the best for pretty reasonable since we are buying now!! My advice... Do not live with unruly floor mats for years & years!!! There's a perfect fit somewhere!!!!!! More

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