James Hobbs | Page 5

3 hours for an oil change is totally unacceptable. I had appointment for 8 am arrived at 7:40 and didn’t leave until 10:45 and this the second time this has happened. I have bought 2 cars in the last I had appointment for 8 am arrived at 7:40 and didn’t leave until 10:45 and this the second time this has happened. I have bought 2 cars in the last two years but no more. More

by Dcmbly0305 Verified Customer Verified Customer

Report | Print

MedCenter Mazda in Pelham, AL was truly an incredible experience. Car buying can be an incredibly daunting, frustrating and contentious process. MedCenter Mazda is the exception to that stereotype! They experience. Car buying can be an incredibly daunting, frustrating and contentious process. MedCenter Mazda is the exception to that stereotype! They made the car buying process feel smooth, pressure free and most importantly, they were truly interested in what WE wanted and making every effort to meet our requests and put us in the car we REALLY wanted. Dewayne, Todd and James were all God sends - very easy to work with, executed with a sense of urgency and genuinely cared about taking care of us! More

by ddkuntz84 Verified Customer Verified Customer

Report | Print

James took care of my car as he always does. He was fast, friendly and courteous. My car feels like it is brand new. He was fast, friendly and courteous. My car feels like it is brand new. More

by Suzi Verified Customer Verified Customer

Report | Print

I always have great service at Med Center Mazda, whether purchasing a vehicle or getting my car serviced, the staff is always friendly and professional. purchasing a vehicle or getting my car serviced, the staff is always friendly and professional. More

by LILACLOVER00 Verified Customer Verified Customer

Report | Print

I waited for over three hours for an oil change despite having an appointment. I also had an oil leak after service and had to go to a different service center to get my oil cap tightened and my oil topped having an appointment. I also had an oil leak after service and had to go to a different service center to get my oil cap tightened and my oil topped off. More

by carolinejns1125 Verified Customer Verified Customer

Report | Print

I so far have only bought maintenance parts for our car from Med Center Mazda, but they are very helpful and polite. When we purchase a new Mazda, they will get our business and I will continue to buy main from Med Center Mazda, but they are very helpful and polite. When we purchase a new Mazda, they will get our business and I will continue to buy maintenance parts from them, also being able to maintain my own vehicles to keep a warranty is a must, or to say if I can’t maintain my own car I won’t buy from that manufacturer or dealer. More

by Secondchancefarmsal Verified Customer Verified Customer

Report | Print

Brought my 2017 CX5 in because my display was stuck in a constant loop of “loading navigation” for 3 yrs. I received the notification about the law suit and that I had an extended warranty. After an over 3h constant loop of “loading navigation” for 3 yrs. I received the notification about the law suit and that I had an extended warranty. After an over 3hr wait they told me that wasn’t the problem and I would owe $100 and it was fixed. It’s not in a constant loop anymore but my navigation still doesn’t work and I can’t connect my phone to Bluetooth. They also told me I needed a few updates and that’s why it took so long. I asked who is responsible for doing the updates because I had brought my car in to this dealership for every maintenance for 8 years, since it was purchased brand new, and apparently no one had ever thought to do an update. Just wish everything had actually been fixed because I won’t be back. More

by Karenjwhite2017 Verified Customer Verified Customer

Report | Print

The staff was very professional. The building was very clean. There was snacks and drinks available. I appreciate the communication with the mechanic. The building was very clean. There was snacks and drinks available. I appreciate the communication with the mechanic. More

by rayhammett1972 Verified Customer Verified Customer

Report | Print

Kind personnel, take care of you in a timely manner and make the wait comfortable make the wait comfortable More

by bluereader58 Verified Customer Verified Customer

Report | Print

Rating: ★★☆☆☆ I originally brought my car in for a suspension-related noise, which led to nearly $3,000 in repairs. After picking it up, I noticed a different noise—not the one I brought it in for. I suspension-related noise, which led to nearly $3,000 in repairs. After picking it up, I noticed a different noise—not the one I brought it in for. I reported it immediately, and the dealership kept the car for three days, but said they couldn’t hear anything. They sent a walk-around inspection video and returned the car, but the noise persisted. I waited until it became more pronounced and brought it back again. They kept it for another three days, only to again say they didn’t hear it. The roads in Birmingham may be smoother, but here in Selma, with all the potholes, the noise is very noticeable. Even my wife heard it. Bottom line: You’re the dealership—and this is one of your own cars. That’s why I brought it to you and not a shade tree mechanic. With a car I maintain well and a bill over $3,000, I expected you to find the problem. I was hoping you all could fix your own. More

by MARCUS J WILLIAMS SR Verified Customer Verified Customer

Report | Print