James Hobbs
James Hobbs at Med Center Mazda

James Hobbs | Page 6

Service Advisor

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.6
1,269 Reviews

Dealership Experience

15 yrs, 3 mos

4.6

1,269 Reviews

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1269 Reviews of James Hobbs

July 26, 2025

Dealership Rating
Employee Rating

Everyone was extremely knowledgeable and professional. I loved the video showing how my car was assessed. More

by bbotta
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Recommend Dealer
Yes

Other Employees Tagged: Gerald Seaborn

July 23, 2025

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I was pleased with the service on my car. The person or persons who serviced it did a great job. I could tell the difference in how smoothly the drive was on my way home. More

by VCUNNING
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Recommend Dealer
Yes

July 20, 2025

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Each visit your staff has been very kind. The service is great and I never have to wait too long. More

by vivdenise
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Recommend Dealer
Yes

July 15, 2025

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Great service with excellent people. Always taken car to dealership for service. Professional and accommodating atmosphere. More

by bearden61
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Recommend Dealer
Yes

July 13, 2025

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My service experience was completed to my complete satisfaction. Friendly & courteous staff who explained in detail. More

by LAWYERTURNER
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Recommend Dealer
Yes

Other Employees Tagged: Todd Stratton, Gerald Seaborn

July 12, 2025

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Service Department was ready for my appointment! Very polite and professional! Listened to my concerns and agreed to correct the issues! My SUV was returned to me quickly and all issues were resolve More

by Larry Martin
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Recommend Dealer
Yes

July 11, 2025

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This dealership is absolutely the best! Everyone is so friendly, and their attention to detail exceeded all my expectations! More

by neldasistrunk
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Recommend Dealer
Yes

July 11, 2025

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This is the best Mazda Service Center I've received service at in the 30+ years I've owned Mazda vehicles. All were really good - this one is the best. The team at Med Center Mazda perfectly balances More

by nathan.r.strickland
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Recommend Dealer
Yes

Other Employees Tagged: DeWayne Williams, Todd Stratton

July 10, 2025

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Kept me informed ! The wait was a little long ! But everything else was great ! Thank you More

by jenniferd1010
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Recommend Dealer
Yes

Other Employees Tagged: Todd Stratton

July 09, 2025

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Almost impossible to make the appointment. Three days for a response Service advisor said that it must be something I’m doing wrong. This was the 3rd time the front passenger power seat switc More

by stevensonb45
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Recommend Dealer
No
Jul 15, 2025

Med Center Mazda responded

Hi there, Thank you for taking the time to share your experience. While we’re truly glad to hear you had a great experience with our sales and parts departments, we're very sorry that your time with our service department didn’t meet expectations. It’s certainly not the level of service we aim to provide, and we understand how repeated issues and long wait times can be discouraging. Regarding the loaner vehicle situation, we know how inconvenient that must have been and are reviewing how these policies are communicated and managed to better serve all our customers in the future. Your feedback is being shared directly with our service leadership team so we can make improvements where they’re clearly needed. If you're open to it, we’d appreciate the opportunity to speak with you directly and see how we might make things right. Please don’t hesitate to reach out to our GM, Chris Martin, at cmartin@medcentermazda.com. Thank you again for your honest review—and for recognizing the efforts of our sales and parts teams. We hope we can regain your trust.

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