James Hobbs
James Hobbs at Med Center Mazda

James Hobbs | Page 4

Service Advisor

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.6
1,269 Reviews

Dealership Experience

15 yrs, 3 mos

4.6

1,269 Reviews

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1269 Reviews of James Hobbs

September 11, 2025

Dealership Rating
Employee Rating

The James Hobbs and his team at this dealership is always provide excellent and professional customer service. More

by Cassandrakirksey
Service Price Transparency
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Recommend Dealer
Yes

August 27, 2025

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Top notch service department. Friendly staff. Provided great service vehicles while the transmission and clutch were replaced in my Miata. Will definitely continue to use even tho More

by kevin.mccarty67
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Recommend Dealer
Yes

August 25, 2025

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Spent over 900. 00 for service and had to get new brake pads and rotors sanded. Noticed a banging noise within 50 miles and lugs nuts i could hand tighten. I tighten More

by lclayton42
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Recommend Dealer
No
Aug 26, 2025

Med Center Mazda responded

Hi there, Thank you for sharing your experience with us. We’re very sorry to hear about the issues you encountered after your recent service visit. Your safety is our top priority, and it’s unacceptable that you left with concerns about your brakes and wheel lug nuts after such a significant service. We'd like to discuss this with you directly and work toward resolving the issue. At a time that works best, please reach out to our Service Manager at tstratton@medcentermazda.com. We appreciate your time.

August 22, 2025

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Med Center Mazda is a neat, clean and orderly dealership. Making the service appointment was flawless. The service writer (James Hobbs), was not friendly at the least. He was very short and seem to be bot More

by Lenny
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Recommend Dealer
Yes

Other Employees Tagged: Todd Mayers, Anthony Beaman

Aug 26, 2025

Med Center Mazda responded

Lenny, Thank you for sharing your experience with us. While we’re glad to hear you found our dealership clean and the scheduling process smooth, we’re very sorry to learn about the interaction you had with our team member. Your feedback has been shared with our management team, so we can address this directly and ensure that all guests receive the friendly and professional service they deserve. We’d appreciate the opportunity to speak with you further—please reach out to our Service Manager at tstratton@medcentermazda.com, so we can follow up and make this right.

August 22, 2025

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Service is easy to get and the service people are very professional. I love that they send you a text and video showing your actual service step by step. More

by dougbumpers1963
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Recommend Dealer
Yes

August 21, 2025

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NICE PEOPLE THAT OFFERS HELP. EASY TO DEAL WITH. TONY WAS A GREAT SALESMAN EASY GET ALONG WITH More

by JOHNWBELL1
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Recommend Dealer
Yes

August 19, 2025

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I had a positive experience scheduling an appointment online - the process was easy, and the wait time was very reasonable. I also appreciated the video walkthrough from the technician, which was very he More

by Cierra
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Recommend Dealer
Yes

August 18, 2025

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Service was good and prices were reasonable, but ended up having to drive back because of a mistake. I lost another hour plus of my day. While I'm glad the error was fixed, I would have preferred more work t More

by katerobinson1105
Recommend Dealer
No

Other Employees Tagged: James Hobbs

Aug 20, 2025

Med Center Mazda responded

Hi Kate, Thank you for sharing your experience with us. While we’re glad to hear that your service was reasonably priced and the mistake was corrected, we’re very sorry for the inconvenience and extra time it caused you. We understand how valuable your time is, and we regret that we didn’t go further to rebuild your trust after the error. We’d like the chance to regain your confidence—please reach out to our Service Manager, Todd, at tstratton@medcentermazda.com, so we can discuss this further. We appreciate your time and patience.

August 17, 2025

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Employee Rating

Gerald was professional and so nice. The other guy is always so grumpy, like the customer is a bother. More

by teresereed1966
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Recommend Dealer
Yes

Other Employees Tagged: Gerald Seaborn

August 16, 2025

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I am truly pleased at the quality of care taken by your team. Wonderful Job! More

by Miniex
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Recommend Dealer
Yes
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