James Hobbs | Page 4

It cares about selling vehicles. It does not care about taking care of customers or being considerate with customers' time. I have bought two vehicles over 13 years. The results were It does not care about taking care of customers or being considerate with customers' time. I have bought two vehicles over 13 years. The results were the same for both. The buying experience was ok. The service sucks and the customer service is worse. It is obvious that this dealership does not value its customers loyalty or time. I have sat and waited for service on my vehicle many times. Two hours for an oil change and tire rotation is the norm. I have waited as long as 3 and 1/2 hours before. Even then I had to get the manager on duty to speed the process up. I have one more prepaid scheduled maintenance session. After that I will not be spending any more money with this entity. Also, if you sell a warranty to someone PLEASE BE WILLING TO SERVICE THE VEHICLE YOURSELF OR ARRANGE FOR IT TO BE SENT TO A QUALIFIED SHOP! Do not allow your "service advisors" to try to talk the customer into taking it to a different dealership simply because you do not want to deal with the hassle of transport. This is not taking of someone. It is running them away from your business and losing money in the process. More

by boomhower800 Verified Customer Verified Customer

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The James Hobbs and his team at this dealership is always provide excellent and professional customer service. always provide excellent and professional customer service. More

by Cassandrakirksey Verified Customer Verified Customer

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Top notch service department. Friendly staff. Provided great service vehicles while the transmission and clutch were replaced in my Miata. Will definitely continue to use even tho Friendly staff. Provided great service vehicles while the transmission and clutch were replaced in my Miata. Will definitely continue to use even though it’s 100 miles from where I live. More

by kevin.mccarty67 Verified Customer Verified Customer

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Spent over 900. 00 for service and had to get new brake pads and rotors sanded. Noticed a banging noise within 50 miles and lugs nuts i could hand tighten. I tighten 00 for service and had to get new brake pads and rotors sanded. Noticed a banging noise within 50 miles and lugs nuts i could hand tighten. I tightened them and then called dealer who recommended i have the other tires and nuts checked at express lube. More

by lclayton42 Verified Customer Verified Customer

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Med Center Mazda is a neat, clean and orderly dealership. Making the service appointment was flawless. The service writer (James Hobbs), was not friendly at the least. He was very short and seem to be bot Making the service appointment was flawless. The service writer (James Hobbs), was not friendly at the least. He was very short and seem to be bothered. He failed to acknowledge that I was there. The other service writer acknowledged my presence and informed me that Mr. Hobbs would be waiting on me. After my car was serviced, I informed Mr. Hobbs that I could not locate my keys. He went to my car and found them on the passenger floorboard, but never said a word. He doesn't seem to be satisfied with his job. I hope he treats other customers better than he treated me. More

by Lenny Verified Customer Verified Customer

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Service is easy to get and the service people are very professional. I love that they send you a text and video showing your actual service step by step. professional. I love that they send you a text and video showing your actual service step by step. More

by dougbumpers1963 Verified Customer Verified Customer

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NICE PEOPLE THAT OFFERS HELP. EASY TO DEAL WITH. TONY WAS A GREAT SALESMAN EASY GET ALONG WITH EASY TO DEAL WITH. TONY WAS A GREAT SALESMAN EASY GET ALONG WITH More

by JOHNWBELL1 Verified Customer Verified Customer

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I had a positive experience scheduling an appointment online - the process was easy, and the wait time was very reasonable. I also appreciated the video walkthrough from the technician, which was very he online - the process was easy, and the wait time was very reasonable. I also appreciated the video walkthrough from the technician, which was very helpful, and the text updates. The only downside was that the price quoted when I approved the work in the app increased at checkout and then adjusted again while they were trying to sort it out. I’m not sure why it fluctuated, but it would have been helpful to know the final price upfront as I ended up paying slightly more. More

by Cierra Verified Customer Verified Customer

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Service was good and prices were reasonable, but ended up having to drive back because of a mistake. I lost another hour plus of my day. While I'm glad the error was fixed, I would have preferred more work t having to drive back because of a mistake. I lost another hour plus of my day. While I'm glad the error was fixed, I would have preferred more work to rebuild my trust (or a discount offered, something). I was looking for somewhere I trust to take my car, and I'm not sure I'll return. More

by katerobinson1105 Verified Customer Verified Customer

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Gerald was professional and so nice. The other guy is always so grumpy, like the customer is a bother. The other guy is always so grumpy, like the customer is a bother. More

by teresereed1966 Verified Customer Verified Customer

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