James Kim | Page 7

The service is excellent. The customer representative kept me informed from the the time my car arrived by the concierge service until it was ready to be returned. The rep was The customer representative kept me informed from the the time my car arrived by the concierge service until it was ready to be returned. The rep was courteous with a good, positive attitude and presented himself as customer-oriented. The service on the car is always well done and efficient, allowing me to have full confidence that I am driving a well- maintained and well- performing automobile. More

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Car issues are always resolved at the same day vehicle is brought to garage. You are informed about the problems. Waiting time is somewhat acceptable. Service is good. Staff are nice. Overall, a thumbs up ex brought to garage. You are informed about the problems. Waiting time is somewhat acceptable. Service is good. Staff are nice. Overall, a thumbs up experience almost every time I am there. More

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The counter person did not care at all. He gave me my paperwork at the end without my keys and told me to go to the checkout section. No one had my keys after I checked out the guys outside He gave me my paperwork at the end without my keys and told me to go to the checkout section. No one had my keys after I checked out the guys outside asked for my keys and I said I never got my keys. Then went back to the tech service counter guy and he seemed disinterested I waited three minutes for someone to find my car. Then I had to walk to the back of the building and get my car by myself because that’s what the tech guy told me to do probably will never deal with them ever again More

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This is an annoying way to respond. Why don’t you either call or email me? I had a very bad experience on Monday (President’s Day) simply because the person who took my call was unawar Why don’t you either call or email me? I had a very bad experience on Monday (President’s Day) simply because the person who took my call was unaware that you do not make reservations for state inspections. So when I arrived, thinking I was checking in, I was just getting on line. So what I thought was a 15 minute wait took over two hours. Kim tried to help and probably did but it was out of his hands. Gordon Gerson More

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Service at Koons with James is great. Respect, Listens to Customers, honest, cares, informative and knowledgeable. to Customers, honest, cares, informative and knowledgeable. More

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James Kim and his mechanics are the best @ Koons Tysons Toyota for services!!! James is always a professional about taking care of you and your car needs. He is very good at communicating with you. My car Toyota for services!!! James is always a professional about taking care of you and your car needs. He is very good at communicating with you. My car was in and out fast at the facility for maintenance with such high quality work in everything. More

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Not so much welcome customer. Took 2 hours for me to pick up my car and already been done. Very bad serviced. up my car and already been done. Very bad serviced. More

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Would not recommend purchasing a used car here. They really try to take advantage of the customer. I purchased a 2013 Toyota sienna from this dealer and was not happy at all with the buying experience. really try to take advantage of the customer. I purchased a 2013 Toyota sienna from this dealer and was not happy at all with the buying experience. They try to sell you all these warranties and maintenance plans without even asking you if you want them. When I asked about all these extra charges, they just assumed I wanted them. When I asked what the maintenance warranty covers, they had no idea. They tried to tell me it covered all the recommend service in the owners manual, wich is not true. The maintenance warranty, for $989., Covers 4oil changes and 8 tire roations.if I purchased those individually at the dealership$, 80 an oil change and $35 a tire r.otation, that would only cost me $600. Also the van at pickup was not detailed properly, there was dirty shoe prints in the carpet and wrappers in cup holders. The van was not properly inspected by their technician, hence the van needed both cv axles replaced. Overpriced, scam artists. Oh, and they had the nerve to try to upsell me $800 of recommend service when I brought it in for a oil change, a month after I just bought it. Toyota should be ashamed of this dealer. More

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My vehicle was serviced with care and returned to me in the time frame stated. the time frame stated. More

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I bought 2019 used Toyota for a top notch price at Tyson Koon. Their service was horrible from day one. The truck has the lock box installed on center sole and they did not have the proper lock box code. Koon. Their service was horrible from day one. The truck has the lock box installed on center sole and they did not have the proper lock box code. It took them weeks to send some private company to resolve this issue. Also, the moon roof did operate properly and I had to bring the truck to their service center for warranty repair. they removed the sun roof head liner and installed it back uneven on one side. I expressed the concern to my assigned service person whom name is Brian. He blamed it on others and not caused by them. It did not make any sense since they had to remove the head liner in order to fix the moon roof motor. But they denied the fact and did not do anything for me. I brought the truck to another Toyota service department and they said " the un-evenness of the head liner was definitely caused by the moon roof repair tech. Brian was rude to me and even said bring More

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