James King
James King at Mall of Georgia Ford

James King

Director, Systems & Marketing

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

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4.3
180 Reviews

Dealership Experience

23 yrs, 11 mos

Industry Experience

23 yrs, 11 mos

4.3

180 Reviews

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180 Reviews of James King

October 26, 2025

Dealership Rating
Employee Rating

The service was quick and efficient. I had to leave the state the next day so they made sure I was on the road quick. More

by ayosmi_love20
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull

Oct 28, 2025

Mall of Georgia Ford responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

October 16, 2025

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Employee Rating

The service was prompt and curtios. The service advisor was very knowledgeable about the service I needed. More

by BRIANCOKLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull

Oct 21, 2025

Mall of Georgia Ford responded

We are pleased to hear about your positive experience with our team. It's wonderful to know that you found our service both quick and courteous during your visit. We're especially glad that our service advisor was able to provide you with the knowledgeable assistance you needed. Your feedback means a lot to us at Mall of Georgia Ford, and we truly appreciate you taking the time to share your experience. We look forward to continuing to serve you with the same level of care in the future.

October 12, 2025

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Employee Rating

always a great experience, take great care of my truck, with comfortable surroundings great service More

by thedo36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2025

Mall of Georgia Ford responded

Thank you for sharing your wonderful experience with us. We are so pleased to hear that you consistently have excellent visits and that we take excellent care of your truck. It means everything to us that you feel comfortable in our facility and appreciate the quality service we provide. Your trust in us is truly valued, and we look forward to continuing to exceed your expectations.

October 01, 2025

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I like the Service pick up and drop. I really convenient for anyone don’t have time to wait at the Service More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull

Oct 03, 2025

Mall of Georgia Ford responded

Your positive feedback about our service pickup and drop-off convenience means so much to us at Mall of Georgia Ford. We understand how valuable your time is, and we're thrilled that our service options work well for your busy schedule. It's wonderful to know that we can provide a solution that fits your needs without requiring you to wait. We truly appreciate customers who take the time to share their experience with our team.

September 28, 2025

Dealership Rating
Employee Rating

Would not have vehicles serviced at this dealership. Very poor communication by service writer. Would not keep customer updated on progress or return calls from customer. More

by Snealy531
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Sep 29, 2025

Mall of Georgia Ford responded

We are concerned to hear about your experience and we understand your frustration. Clear and timely updates are essential to providing quality customer care, and we are sorry to hear that you feel we fell short. Your feedback helps us identify areas where we can improve our service processes. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Chad Jackson at cjackson01@vtaig.com so we can address your concerns directly.

September 25, 2025

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Employee Rating

very pleased with the service. everyone was nice and helpful with any questions we had. More

by kimberly.michelle99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2025

Mall of Georgia Ford responded

We are ecstatic to hear about your positive experience. Your satisfaction with our team's helpfulness and friendly approach means everything to us. We understand how important it is to have your questions answered thoroughly, and we're delighted that our staff was able to provide the support you needed. Thank you for taking the time to share your feedback - it truly helps us continue delivering excellent service to all our customers.

September 13, 2025

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Employee Rating

Good service and quick. Being at the dealer service since got my truck 2years already More

by TANGKONG80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 31, 2025

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Took car in for coolant issue. The service dept assessed the problem and communicated very well . Letting me know what was going on . Also when it took longer than expected they p More

by RANDBINO53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 27, 2025

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Employee Rating

The service was amazing! I love my car and how much I got it for! More

by rupalpatel0616
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 15, 2025

Mall of Georgia Ford responded

We sincerely value your wonderful feedback about your experience with us. It brings us great joy to hear that you found our service to be outstanding and that you are thrilled with your new vehicle and the value you received. Your satisfaction with both the car and the price you paid means everything to our team. Thank you for choosing Mall of Georgia Ford and for taking the time to share your positive experience with others.

August 16, 2025

Dealership Rating
Employee Rating

While we already had some issues when purchasing the car, including them adding things to the price that “could not be removed” even though they were not in the advertised price, we had way more issues when More

by LACY.BARRY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 08, 2025

Mall of Georgia Ford responded

We are sorry to hear that you feel this way about your experience and we understand your frustration. We would welcome the opportunity to discuss this matter further. Please reach out to Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com so we can address these concerns directly.

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