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James King
James King at Mall of Georgia Ford

James King

Director, Systems & Marketing

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

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4.3
154 Reviews

Dealership Experience

23 yrs, 6 mos

Industry Experience

23 yrs, 6 mos

4.3

154 Reviews

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154 Reviews of James King

May 28, 2025

Dealership Rating
Employee Rating

The dealership itself is exceptional but the service department needs a bit of improvement. They tend to overlook service requests made by the customer. More

by latesha_c123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joshua Carter, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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May 18, 2025

Dealership Rating
Employee Rating

Great customer service Completed repairs in a timely manner Kept me up to date with status of repairs Provided recommended services More

by LEXISDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull

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May 21, 2025

Mall of Georgia Ford responded

Thank you for the fantastic review! We're so glad to hear that you had a great experience with our customer service, timely repairs, and communication throughout the process. We appreciate your feedback and look forward to assisting you again in the future!

May 08, 2025

Dealership Rating
Employee Rating

The customer Service was great! They provided a practically brand new loaner truck for two weeks while mine was being serviced. I have not had any issues with the Engine replacement More

by kmitchell16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marvin in the service dept = 5 out of 5 stars

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May 09, 2025

Mall of Georgia Ford responded

Thank you for your kind words! We're glad to hear you had a positive experience and that everything went smoothly with your engine replacement.

April 24, 2025

Dealership Rating
Employee Rating

I liked their Customer Service follow up from Billy Heilein. Also liked the conveniece of their pick up service too. They were interested in my feedback. More

by klritter
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull , Billy Heinlein

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Apr 25, 2025

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear you had a positive experience with Billy's follow-up and our pickup service. We appreciate you taking the time to share your thoughts!

April 19, 2025

Dealership Rating
Employee Rating

very good dealing with saleman show me what i was. took me for a test ride .Wasvery good More

by PTSTOPEK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Apr 21, 2025

Mall of Georgia Ford responded

Thank you for the great feedback. We're happy to hear you had a good experience with your salesperson and enjoyed the test drive. We appreciate you choosing us.

April 19, 2025

Dealership Rating
Employee Rating

I was unsatisfied with my service because of the fact that it took multiple weeks More

by DNG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joshua Carter, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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Apr 23, 2025

Mall of Georgia Ford responded

Thank you for taking the time to share your feedback. To ensure your concerns are fully reviewed and addressed, please reach out to Scott Tackabury at Stackabury@vtaig.com. We appreciate you bringing this to our attention and look forward to the opportunity to improve your experience.

April 14, 2025

Dealership Rating
Employee Rating

It was a good experience and the service was great and they did a great job More

by J_P_Wallace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adrian Turnbull, Jeff Wessels

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Apr 15, 2025

Mall of Georgia Ford responded

Thank you for sharing your experience! We're so glad to hear that everything went smoothly and that you received great service. It’s always our goal to provide a positive, efficient, and friendly experience, and it’s wonderful to know that came through during your visit. We appreciate you choosing us and look forward to serving you again in the future!

April 12, 2025

Dealership Rating
Employee Rating

Great job, quick service,very friendly people,always will recommend Mall of Ga ford. Thanks for everything!!!!! More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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Apr 14, 2025

Mall of Georgia Ford responded

Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with our team at Mall of Georgia Ford. It’s wonderful to know that our service was quick, friendly, and met your expectations. Your recommendation means a lot to us! If there’s anything else we can assist you with in the future, don’t hesitate to reach out. We’re here to help!

April 02, 2025

Dealership Rating
Employee Rating

The Mall of Georgia Ford did an excellent job on my car. I will recommend them to my friends. More

by agalabai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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Apr 03, 2025

Mall of Georgia Ford responded

Thank you for the kind words! We’re so glad to hear you had a great experience with Mall of Georgia Ford. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to assisting you and your friends again in the future!

March 30, 2025

Dealership Rating
Employee Rating

Did an excellent job in fixing my car. I truly appreciate the professionalism that was shown to me. More

by laurieanntaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 01, 2025

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that our team provided the professionalism you deserve. If you ever need assistance in the future, don't hesitate to reach out!

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