James King

Took car in for coolant issue. The service dept assessed the problem and communicated very well . Letting me know what was going on . Also when it took longer than expected they p The service dept assessed the problem and communicated very well . Letting me know what was going on . Also when it took longer than expected they paid for a car rental for 2 days . Which was awesome . Thanks for everything, car is running great !!! Thanks again More

by RANDBINO53 Verified Customer Verified Customer

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The service was amazing! I love my car and how much I got it for! I love my car and how much I got it for! More

by rupalpatel0616 Verified Customer Verified Customer

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While we already had some issues when purchasing the car, including them adding things to the price that “could not be removed” even though they were not in the advertised price, we had way more issues when including them adding things to the price that “could not be removed” even though they were not in the advertised price, we had way more issues when it came to getting registration take of. They tried to claim we hadn’t sent them insurance papers which I was able to show I had already sent 2 weeks previous. When my wife called to check on it she refused to speak directly to her and instead just had the receptionist relay the message that she would send more paper tags which are illegal in our state now. Then I called and she basically told me this was normal to take multiple months to get registration taken care of and tried to blame me by saying the insurance paperwork had the info buried on the 7th page of the insurance documents. 1st even if that were true I paid almost 1000 dollars in document fees for them to do the paperwork so if she can’t even be bothered to read seven pages what was I paying for but 2nd the info she needed was in bold on page two and when I told her this she just said well it’s getting done and basically shooed me off the phone. This was some of the most unprofessional dealings I’ve had with a real business and I would not recommend anyone buy a car from them. Although their sales guy was awesome he should go to a place that values customers and takes care of them instead of doing everything to take advantage of them. More

by LACY.BARRY Verified Customer Verified Customer

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Mall of Georgia Ford has a Lousy GM. I drove 4 hours away from TN to come to the dealership in Georgia. Called over the phone and was told the truck had nothing wrong with it. Spent 20k I drove 4 hours away from TN to come to the dealership in Georgia. Called over the phone and was told the truck had nothing wrong with it. Spent 20k in cash at the dealer even bought the motor, transmission and powertrain warranty they were offering and 20 minutes after leaving encountered an A/C problem. I called them back asap and they had me take it to a dealer back in TN to diagnose it just to tell me they needed to diagnose it at their dealer in Georgia. To summarize it all up I drove 16 hours in total, spent a night at a hotel to bring it in early in the morning and paid for a 200 dollar diagnosis fee at another dealer. Ford ended up diagnosing it and concluding that it was the evap sensor. Both dealers quoted me 2200 give or take. The mall of Georgia Ford came to a conclusion that they could only cover 1k of the repairs and I was fine with that agreement knowing I would be out of pocket the remaining amount. I had it serviced back at TN and I had to pull their teeth for days for them to even send me some sort of money. I was calling every other day being sent to every other manager. They would give me the run around and tell me that my message was delivered to the GM. When they finally sent a check it was not the 1k promised but instead 800 dollars. The truck sat at the dealership for 2 weeks or so because they wouldn’t contact the dealership or put any effort into emailing them is what the service techs told me at the TN dealership. I emailed the GM and he refuses to respond back to emails. I bought the truck on July 9th and it is now August 15th. This problem is still unresolved and feel like any contact I’m making is being dodged. Greedy business establishment and Sneaky Sales tactics. DEFINITELY BEWARE AND DO NOT RECOMMEND!!! More

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This dealership is awesome in every way . From new car sales to the service department I’ve experienced both in the last several years and continue to use the service department every time a From new car sales to the service department I’ve experienced both in the last several years and continue to use the service department every time a vehicle needs service. Very understanding my needs and just great service all around. Thanks mall of ga ford for all you do for me . More

by MARCBORNHORN Verified Customer Verified Customer

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Inconsistent service. Unable to reach to schedule service. Leadership is lacking. Lack of communication with customers. Unable to reach to schedule service. Leadership is lacking. Lack of communication with customers. More

by ryland3 Verified Customer Verified Customer

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Purchased from and have used for all scheduled services! 136k miles and continues to run great! 136k miles and continues to run great! More

by MANNNINOS Verified Customer Verified Customer

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The service was a quick and easy process and melvin was professional and answered every question I had professional and answered every question I had More

by Alvin Verified Customer Verified Customer

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All your personnel from you clerk to cashier's are all courteous and very proficient, I'll give all a stellar rating. courteous and very proficient, I'll give all a stellar rating. More

by ecfranco923 Verified Customer Verified Customer

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Work was done properly, but had to wait 2 1/2 hrs. Spoke to a supervisor when he called and said my next visit with Melvin would be half price due to the time I spent waiting Spoke to a supervisor when he called and said my next visit with Melvin would be half price due to the time I spent waiting More

by jmueller10 Verified Customer Verified Customer

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