James King
James King at Mall of Georgia Ford

James King | Page 17

Director, Systems & Marketing

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

Contact Me
4.3
203 Reviews

Dealership Experience

24 yrs, 10 mos

Industry Experience

24 yrs, 10 mos

4.3

203 Reviews

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203 Reviews of James King

January 14, 2022

Dealership Rating
Employee Rating

Mall Of Georgia Ford service and parts do not care about there customers. I was sold a defective part (which has been warranties or refused pick up 5 times) and refuses to return my money. I’ve since had to More

by Alex Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 17, 2022

Mall of Georgia Ford responded

Hi Alex Wilson, We're so sorry to hear about the difficulties that you experienced. We also received your facebook review but never got your information to be able to reach out. We take great pride in our Ford Family, and our customer care, though we are always looking for areas that need improving. We would like the opportunity to learn more about what went on and see if there's anything that we can do to remedy the situation, and earn back your business. Please reach out to Lindsey at LFrazier@MOGF.com, this is a fully functioning email for Lindsey, and yet should you have difficulties you may reach out to Alan at AGreene@MOGF.com. Have a great day!

Jan 21, 2022

Alex Wilson responded

I’ve left multiple message with no response…….

January 07, 2022

Dealership Rating
Employee Rating

Everything went great from the making of the appointment to the service itself being done quickly and professionally. My normal service advisor was on vacation and I dealt with Brian who was outstanding! More

by rfaughtenberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 07, 2022

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

December 24, 2021

Dealership Rating
Employee Rating

Great service and ready on time always. Highly recommend for any service or repair work. More

by pcbeachjanet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 28, 2021

Mall of Georgia Ford responded

Thank you for your positive feedback!

November 18, 2021

Dealership Rating
Employee Rating

Excellent Service by all parties at all times. Great place to get my truck serviced. More

by Looking for a Truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 22, 2021

Mall of Georgia Ford responded

Thank you for your positive review!

November 06, 2021

Dealership Rating
Employee Rating

Everyone is always super helpful. Communication could be better but no other problems. Really trust these guys with my car. More

by Jmcfarland3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 08, 2021

Mall of Georgia Ford responded

Thank you for your positive feedback!

October 20, 2021

Dealership Rating
Employee Rating

Make me wait long time and I feel like they ignore me was little mad. More

by psshawn71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull , Jadon Haynes, Jordan Lee, James Shellaugh, Andrew Woodall

Oct 21, 2021

Mall of Georgia Ford responded

We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please contact Lindsey Frazier at lfrazier@mogf.com.

October 16, 2021

Dealership Rating
Employee Rating

The service at Mall of Ga Ford is the best! My advisor is very knowledgeable. More

by Malewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 18, 2021

Mall of Georgia Ford responded

Thank you for your positive feedback!

September 11, 2021

Dealership Rating
Employee Rating

Great Xperia car at Mall of Georgia Ford! Jordan in sales was excellent and made the experience great. My first Ford purchase and will t be the last. Andrew Mullinex is also someone to call out. He h More

by BEYER21
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adrian Turnbull , Jordan Lee

Sep 13, 2021

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 17, 2021

Dealership Rating
Employee Rating

Service done accurately and ahead of time promised. Service tech kept me informed. The waiting area has everything I need to work while waiting. I will come back. More

by Todd Early
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 18, 2021

Mall of Georgia Ford responded

Thank you for your positive feedback!

July 14, 2021

Dealership Rating
Employee Rating

Very clea very well furnished and everything was in great condition. HVAC was working to maintain a pleasant waiting area. We were keep informed on the progress of our repairs and they finished earlier than More

by Bh32381Bill Harrington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 15, 2021

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

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