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James Lanzo
James Lanzo at Liberty Honda

James Lanzo | Page 15

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Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
230 Reviews
4.8

230 Reviews

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230 Reviews of James Lanzo

May 14, 2023

Dealership Rating
Employee Rating

The guy that helped me in the service department the last time I was there did an excellent job. Previously I had a female who was rude unprofessional and wasn’t coming back until someone else took my servic More

by MAWM86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelica Peters

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May 14, 2023

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

May 13, 2023

Dealership Rating
Employee Rating

Quick and detailed. Great communication. Comfortable and clean waiting room. Wi-fi available for customers and friendly staff. More

by BEATRIZ.CARRERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kimberly Feliciano, Jacob Mascola

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May 14, 2023

Liberty Honda responded

Thank you so much, Beatriz, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Dave Gunderson

May 13, 2023

Dealership Rating
Employee Rating

Liberty Honday was quick and efficient with our car. Service communicated clear expectations and results. More

by MTL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 14, 2023

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Dave Gunderson

May 12, 2023

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Employee Rating

Always a great experience at Liberty Honda. I was able to get an appointment at the time I was available. More

by SREYNOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio , Jaime Andrzeicik

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May 14, 2023

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

May 12, 2023

Dealership Rating
Employee Rating

Great service and knowledgeable staff definitely coming back to get my next service done here More

by Alereyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Andrzeicik, Kimberly Feliciano, Leslie Mercado-Sanchez, Jonathan Roath

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May 14, 2023

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Dave Gunderson

May 11, 2023

Dealership Rating
Employee Rating

Liberty provides accurate estimates for the scheduled work' cost and duration. This maintenance item required nearly a days work. The loaner provided was appreciated. More

by rpb404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 12, 2023

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dave Gunderson

May 10, 2023

Dealership Rating
Employee Rating

Excellent dealership, always takes care of me. High recommendations to anyone looking for anything Honda More

by MASSIMILIANO_MANAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio

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May 11, 2023

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

May 10, 2023

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Employee Rating

Very polite, but it took far longer than I expected, and was not informed of the delay More

by KH649326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 13, 2023

Liberty Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Dave Gunderson

May 08, 2023

Dealership Rating
Employee Rating

the service was very fast. didn't have to wait long my questions were answered. i would recomend More

by rhngreen428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Hernando , Leslie Mercado-Sanchez, Amnon Udi

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May 08, 2023

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda. Dave Gunderson

May 07, 2023

Dealership Rating
Employee Rating

Service as planned no hassle. Will be back for my next service. Technician was knowledgeable More

by MATTHEWSEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 07, 2023

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda, we look forward to having you as one of our valued customers for many more years to come! Dave Gunderson

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