James Lanzo
James Lanzo at Liberty Honda
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James Lanzo | Page 16

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
159 Reviews
4.8

159 Reviews

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159 Reviews of James Lanzo

December 15, 2022

Dealership Rating
Employee Rating

Excellent service fair and honest pricing recommended to others we sometimes bring our Hyundai as well since we trust the technicians More

by Vienna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2022

Liberty Honda responded

Wow Vienna, Thank you for the excellent review. I'm glad the service team is taking good care of you. Let us know if we can ever help you out! Mike

December 12, 2022

Dealership Rating
Employee Rating

I'm happy satisfied with my the job . very nice and responsible people .I will recommend to any one. More

by carmencortes1955cc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marissa Monte, Chloe Truglio

Dec 13, 2022

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Dave Gunderson

December 10, 2022

Dealership Rating
Employee Rating

Just wish u vacuumed my car like some of the other Honda dealers do. It was nice that I washedit More

by FLORIDAKK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2022

Liberty Honda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Dave Gunderson

December 09, 2022

Dealership Rating
Employee Rating

Excelented services them Im happy to get my car to honda dealer happy holidays thanks More

by tomasflecha0260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez , Jaime Andrzeicik, Kimberly Feliciano, Jacob Mascola, Angelica Peters, Jonathan Roath

Dec 12, 2022

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda. Dave Gunderson

December 07, 2022

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Employee Rating

Employee explained the price well and what was done what was done. He also made sure to reset my computer dashboard. He explained what I might need in the future as per their diagnostics, and how much it w More

by Nathan Zwiebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Mckeever

Dec 08, 2022

Liberty Honda responded

It has been a pleasure serving you, Nathan. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come! Dave Gunderson

December 04, 2022

Dealership Rating
Employee Rating

Experience with dealer ship was good - I had $1,100 dollars in work done, when speaking with a friend who has a Nissan Altima she indicated her dealer ship would offer some type of discount if that amo More

by christinefranklin1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio

Dec 05, 2022

Liberty Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Dave Gunderson

December 02, 2022

Dealership Rating
Employee Rating

Jim Lanzo explained everything very well. We are happy to have worked with him. Thank you, Jim! More

by DJButchGray
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio , Jaime Andrzeicik

Dec 04, 2022

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with Jim and our team. We're glad to hear we delivered such a great experience! Dave Gunderson

October 30, 2022

Dealership Rating
Employee Rating

Liberty Honda helped us tremendously and we are so grateful. They went to bat for us when our transmission on our 2017 Honda Pilot with 81000 miles needed to be replaced. Seeing that this was our 5th More

by sbsimko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 31, 2022

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come! Dave Gunderson

October 23, 2022

Dealership Rating
Employee Rating

Very accommodating, very efficient, very friendly and polite. It’s a pleasure to deal with them. More

by Dpaulfink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 23, 2022

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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