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James Lanzo
James Lanzo at Liberty Honda

James Lanzo | Page 19

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Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
230 Reviews
4.8

230 Reviews

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230 Reviews of James Lanzo

March 12, 2023

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Employee Rating

Prior to my appointment Liberty Honda representative explained to me throughly the repairs for my vehicle that was needed to correct the problems They also assisted me in a loaner that was very helpful More

by GOLF511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2023

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dave Gunderson

March 12, 2023

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Employee Rating

I always leave Liberty Honda assured that my vehicle is in good shape. Thank you Liberty Honda! More

by BENJIKOOMSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio , Jaime Andrzeicik

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Mar 12, 2023

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dave Gunderson

March 05, 2023

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Employee Rating

It was easy to get an appointment. The staff was very good and the requested maintenance activities was done to satisfaction. Overall good. More

by HJACKS1000
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 06, 2023

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come! Dave Gunderson

March 04, 2023

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Employee Rating

It’s ok. Location is convenient. Wait area tables are not cleaned and there are no wipes available to sanitize the tables. More

by FRANCESCAFRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 05, 2023

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Dave Gunderson

February 25, 2023

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Employee Rating

Jim was very helpful and informative. He assured me that the wait time shouldn’t be over an hour and he was right. More

by Lianaperez78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2023

Liberty Honda responded

We are very happy to hear that Jim provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dave Gunderson

February 25, 2023

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Employee Rating

Great service as always. Everyone is always so nice and efficient with taking care of me.. More

by shelli03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio , Jaime Andrzeicik, Kimberly Feliciano, Jacob Mascola, Leslie Mercado-Sanchez, Angelica Peters, Jonathan Roath

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Feb 26, 2023

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda! Dave Gunderson

February 22, 2023

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Employee Rating

Jim was great with his service. Quick and prompt and explained every question I had. More

by Himeki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2023

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda. Dave Gunderson

February 20, 2023

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Employee Rating

Everything is ok. Need to set everything back the way I have it after they service car. More

by SDHOWARD1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio , Jaime Andrzeicik, Jacob Mascola, Leslie Mercado-Sanchez, Jonathan Roath

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Feb 20, 2023

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda, we look forward to having you as one of our valued customers for many more years to come! Dave Gunderson

February 17, 2023

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Employee Rating

Good customer service they know how to satisfied a customer needs. God bless you all. More

by jcruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Andrzeicik

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Feb 18, 2023

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dave Gunderson

February 16, 2023

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Employee Rating

My appointment was for 10am I didn't leave till 1pm. I'm not one to complain on how long something takes but I did see multiple people come and go before I was told anything about my car. There was no m More

by justin_lp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Mercado-Sanchez

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Feb 17, 2023

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Dave Gunderson

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