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James Lanzo
James Lanzo at Liberty Honda

James Lanzo | Page 21

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Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
239 Reviews
4.8

239 Reviews

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239 Reviews of James Lanzo

February 09, 2023

Dealership Rating
Employee Rating

Good place I would refer to friends and family and others service was excellent always on time . When promise More

by maritzacordova889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio , Jaime Andrzeicik, Kimberly Feliciano, Jacob Mascola, Leslie Mercado-Sanchez, Angelica Peters, Jonathan Roath

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Feb 10, 2023

Liberty Honda responded

Maritza, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda, we look forward to having you as one of our valued customers for many more years to come! Dave Gunderson

February 09, 2023

Dealership Rating
Employee Rating

Liberty Honda is a fantastic place to find a car and to keep a car in good health. The service people are knowledgable, and I am always in and out in a reasonable time. More

by MISSSTACYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio , Jaime Andrzeicik, Kimberly Feliciano, Jacob Mascola, Leslie Mercado-Sanchez, Angelica Peters, Jonathan Roath

Print
Feb 10, 2023

Liberty Honda responded

Thanks for sharing your thoughts about your service experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

February 04, 2023

Dealership Rating
Employee Rating

Love it she was great to me I will see you guys soon I’m around the corner More

by SANDRAIVELYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio , Jaime Andrzeicik, Kimberly Feliciano, Jacob Mascola, Leslie Mercado-Sanchez, Angelica Peters, Jonathan Roath

Print
Feb 05, 2023

Liberty Honda responded

Sandra, Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

February 04, 2023

Dealership Rating
Employee Rating

Quick, friendly and super super helpful. As someone who doesn’t know too much about cars I felt like they were able to help me without charging me for things I didn’t need/know anything abou More

by sarah.m.gelb712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 05, 2023

Liberty Honda responded

Sarah, Thank you for your business and this review. We're happy to hear James and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dave Gunderson

February 02, 2023

Dealership Rating
Employee Rating

Your service advisor, James Lanza was very uncaring. When my car was done he didn’t have the decency to let me know my car was ready.James just sat my paperwork in the window and left. I watched all the More

by sandrasimms07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jaime Andrzeicik

Print
Feb 05, 2023

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Sandra, and hopefully, we can get to the bottom of this. Dave Gunderson

January 29, 2023

Dealership Rating
Employee Rating

Getting better and just little too expensive try to charge people reasonable money for service. More

by Nat74t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio , Jaime Andrzeicik, Kimberly Feliciano, Jacob Mascola, Leslie Mercado-Sanchez, Angelica Peters, Jonathan Roath

Print
Jan 30, 2023

Liberty Honda responded

Nat, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda. Dave Gunderson

January 24, 2023

Dealership Rating
Employee Rating

Came in for an oil change. Overall, it was a quick and easy process. Customer service was great. More

by NDEC56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 25, 2023

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

January 22, 2023

Dealership Rating
Employee Rating

Took me right in for A13 service. Needed breaks done too. 54000 miles, so I was not surprised. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 23, 2023

Liberty Honda responded

Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come! Dave Gunderson

January 22, 2023

Dealership Rating
Employee Rating

They did the necessary maintenance. I am told they need five stars, or it's a fail, so five stars. More

by mbrewerstb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 23, 2023

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

January 20, 2023

Dealership Rating
Employee Rating

The service department has been great. Happy to bring my car for service every time. More

by MDX 2016 w/ Tech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 20, 2023

Liberty Honda responded

Thank you for taking the time to share your feedback with us. James and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

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