James Person | Page 2

Findlay Nissan Henderson responded

Thank you for your feedback. While we're glad we were able to resolve the issue, we understand your frustration regarding the axle seals. We take our inspection process seriously, and we're sorry this concern was not addressed prior to the sale. Your comments are valuable and will be reviewed with our team as we continue working to improve our pre-purchase inspection procedures and overall customer experience. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback. We're glad to hear you found the service quick and precise. We also appreciate your suggestion regarding follow-up questions and understand how excessive prompts can become frustrating. We'll keep your comments in mind as we continue working to improve the customer experience. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words and continued support! We're thrilled to hear that you love our dealership and that you've consistently had an outstanding customer service experience. We'll be sure to share your compliments with Fabian—he'll be delighted to know he made such a positive impact. We truly appreciate your trust in us and look forward to serving you again for many years to come! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback! We're happy to hear you found our team knowledgeable and professional. We understand that language can sometimes be a challenge, and we always do our best to communicate clearly and help every customer feel comfortable and informed. We appreciate you giving us a chance to serve you and wish you nothing but the best. Take care, and have a wonderful day! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We're glad to hear you had a smooth check-in and a good experience with Jason. We'll be sure to pass along your kind words to him. We appreciate your business and look forward to giving you the same great experience next time you visit! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind words! We’re really glad to hear you had a great experience and felt well taken care of. Our team always aims to communicate clearly and respectfully with every customer, and it means a lot to know that came through for you. We appreciate your business and look forward to helping you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We're glad to hear your vehicle was serviced quickly and that you received excellent customer service. Our team works hard to provide a friendly, knowledgeable, and efficient experience, so it's great to know that came through during your visit. We appreciate your business and look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for taking the time to share your experience! We're delighted to hear that Jason provided such excellent service during your recall and oil change visit. Clear communication and customer care are very important to us, and we're glad Jason made the process easy to understand and gave you confidence that your vehicle was in good hands. We appreciate your kind words and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your wonderful review! We are truly honored that you chose Findlay Nissan, especially with other options closer to home. Earning your trust means everything to us, and we're grateful that the experience you've had with our team has made you feel confident in both your vehicle purchase and service visits. We appreciate your loyalty and look forward to continuing to provide the level of care and service that keeps you coming back. Thank you for being part of the Findlay Nissan family! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your review! We're happy to hear you had a great experience and that we were able to take care of your tire rotation, oil change, and leak repair. Providing excellent service and making sure our customers leave satisfied is always our goal. We appreciate your business and look forward to helping you with your future service needs! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan