James Person | Page 3

Findlay Nissan Henderson responded

Thank you for your wonderful feedback! We're glad to hear that you found our team personable and professional. We understand that service needs can arise unexpectedly, so we're happy we were able to accommodate you on short notice. We truly appreciate your kind words and look forward to serving you again whenever you need us. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your review! We're pleased to hear that you found our team efficient, transparent, and easy to work with. We believe clear communication and a straightforward process are essential to providing a great experience, and we're glad that came through during your visit. We appreciate your business and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

hank you for sharing your feedback. We sincerely apologize for the extended wait time and for not having your vehicle washed as expected. We understand how frustrating it can be when your visit doesn't meet your expectations, especially for a routine service like an oil change. Providing timely service and clear communication are important to us, and we're sorry we fell short during your visit. We'd appreciate the opportunity to learn more about your experience and see if there's anything we can do to make things right. Please contact us at your convenience and ask for management. Thank you for bringing this to our attention. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your wonderful review! We're honored by your kind words and delighted to hear that James made such a positive impact on your experience. We'll be sure to share your compliments with him. We truly appreciate your support and look forward to helping you again in the future. Thanks again and again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your amazing review! We truly appreciate your kind words and are thrilled to hear you had such a positive experience with us. Our team works hard to provide exceptional service, and it's wonderful to know we made a great impression. Thank you for choosing us, and we look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your wonderful review! We're delighted to hear that Christy provided excellent customer service and took the time to clearly explain your inspection report. It's great to know your visit was efficient and that your wait time was minimal. We truly appreciate your feedback and look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback and for sharing both the positives and your concern. We’re glad to hear your visit was fast and communicative, and that the check-in and pickup process went smoothly. That said, we sincerely apologize for the handprint left on your vehicle. That is not the level of care we expect or aim to provide, and we understand how frustrating that can be. We will share this with our team to reinforce proper handling and cleanliness standards when working around customer vehicles. We truly appreciate you bringing this to our attention and giving us the opportunity to improve. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your wonderful feedback! We're delighted to hear that you received fast, courteous service and that our team was able to answer your questions and provide the assistance you needed. We truly appreciate your recognition of our efforts and your trust in us. We look forward to serving you again on your next visit! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback and for bringing this to our attention. We're glad to hear you had a great overall experience. We also appreciate your observation regarding the condition of the rims after the tire rotation. Attention to detail is important to us, and we'll share your comments with our service team to help ensure a cleaner finish on future visits. Thank you for choosing us for your vehicle's service needs. We value your business and look forward to providing you with an even better experience next time. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback. We’re glad to hear your check-in process was quick and smooth. We do apologize that the service took longer than expected, and we appreciate your patience and understanding. Your feedback helps us continue improving our service experience, and we hope to provide you with an even better visit next time. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan