James Person | Page 4

Findlay Nissan Henderson responded

Thank you for your kind review! We're glad to hear that you found our waiting area comfortable and that you had a positive service experience. Our team works hard to make every visit as pleasant as possible, and it’s great to know we met your expectations. We truly appreciate your feedback and look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your feedback. We’re sorry to hear about the confusion and disappointment regarding the tire rotation agreement after purchasing your tires. We understand how important it is for promises and expectations to be clear. Policies related to tire programs can sometimes change, but we’d be happy to review your purchase and the details of the agreement with you to see how we can help or provide clarification. Please feel free to reach out to our team so we can look into this further. We truly appreciate you bringing this to our attention. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan agargiulo@findlayauto.com

Findlay Nissan Henderson responded

Thank you for sharing your feedback. We’re sorry to hear about your disappointment regarding the tire rotation agreement. We understand how frustrating that situation can be. Tire rotation coverage can sometimes depend on the specific tire program or manufacturer policies, and we’d be happy to review the details of your purchase with you to help clarify what options may still be available. Please feel free to contact our team so we can look into this for you and do our best to assist. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan agargiulo@findlayauto.com

Findlay Nissan Henderson responded

Thank you so much for the kind words! We truly appreciate your support and are glad to hear our service team is taking great care of you. We look forward to helping you again next time! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We truly appreciate your continued trust in us. We’re glad to hear the work is always completed on time, and we’ll be sure to pass your kind words along to Alan — he’ll appreciate it! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! I truly appreciate you taking the time to share your experience. It means a lot to hear that my professionalism, communication, and punctuality make a difference for you. I’m always here to help and look forward to continuing to work with you! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! We’re thrilled to hear you had an excellent experience. We truly appreciate your support and look forward to welcoming you back in about three months for your next service. See you then! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback! We’re so glad to hear you received great customer service and that you’re looking forward to visiting us again — that truly means a lot. We also appreciate your honest comments about pricing. We’re always working to provide the best value possible while maintaining high-quality service. Your input helps us continue to improve, and we hope to exceed your expectations on your next visit! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your experience! We’re glad to hear your oil change and tire rotation were quick and seamless. We truly appreciate your kind words about Alan and his attention to detail — we’ll be sure to pass along the compliment. We look forward to seeing you again next time! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the wonderful feedback! We’re so glad to hear that Allen and Christopher took great care of you and made sure you felt heard throughout your service visit. That’s exactly the experience we aim to provide at Findlay Nissan. We truly appreciate you trusting us with your vehicle and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan