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James Reeder
James Reeder at Claremont Toyota

James Reeder | Page 14

Service Client Care Manager

Claremont Toyota

601 Auto Center Dr
Claremont, CA 91711

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4.3
162 Reviews
4.3

162 Reviews

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162 Reviews of James Reeder

May 24, 2024

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Employee Rating

I was disappointed that my tires were not rotated as I requested again. Although, the person that helped me was super friendly and professional. More

by MCDOWELLCAROLINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bruce Wright, Gabriel Acevedo, Jesse Alvarado, Yong Zhao, Christian Barreto, Garret Woolford, Edwin Alvarado, Tony Sanchez , Armando Cardona, The woman that helped me once “ Clarance” is the worst.

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May 28, 2024

Claremont Toyota responded

While pleased to see your advisor was friendly, we're disappointed your tires were not rotated. It's important we provide accurate service and this is something we will be addressing with our team. Should you like to discuss this or any other issue you've experienced here, please don't hesitate to contact us. We're here to help. Thank you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 24, 2024

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Appreciate both Oscars (service dept) for their diligence and attention to fixing my car issues More

by VICKY.GLEASON
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

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May 28, 2024

Claremont Toyota responded

Hi Vicky, thank you for taking the time to share your positive experience with Oscar. We are delighted to hear that our team was able to address your car issues with diligence and attention. We look forward to serving you again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 23, 2024

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Everyone is pleasant to deal with, greeted courtesly. Efficient with time to get car checked in for servicing. More

by RONIKUCH
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez , Phil Tarin, Scott Zalibra

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May 24, 2024

Claremont Toyota responded

Hi Ronikuch! Thank you for sharing your positive experience with us. We're thrilled to hear that you found our team pleasant and efficient. Providing top-notch customer service is always a priority. We appreciate your feedback and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 22, 2024

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Great service. Went in for the Toyota recall and they handled it like the pros that they are. More

by JSALINAS9520
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

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May 23, 2024

Claremont Toyota responded

Thank you for sharing your positive experience, JSALINAS9520! We're thrilled to hear that our team provided you with great service during your visit for the Toyota recall. We appreciate your feedback and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 17, 2024

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Slow and expensive, friendly staff and nice lounge. The work seems good but not worth what they charge for labor. More

by GENTRY282
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Recommend Dealer
Yes
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May 17, 2024

Claremont Toyota responded

While pleased to see you receive quality service, we're disappointed you're dissatisfied with the cost and speed of this service. Your satisfaction is our top priority here, so please don't hesitate to reach out should you like to discuss any of these concerns further. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 17, 2024

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I had a big issue with service service management resolved it and made my experience a little better More

by DREFFERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

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May 17, 2024

Claremont Toyota responded

We're glad that we were able to resolve this issue. Should you have any other questions or concerns in the future, please don't hesitate to let us know. We're here to help. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 17, 2024

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Customer service awesome , resolution to my problem was poor. Took in my vehicle with an obvious issue that was pointed out the technician couldn’t figure it out. Something that should be within warranty More

by HARVYA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

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May 21, 2024

Claremont Toyota responded

Harvya, While pleased to see you received quality customer service, we're disappointed we were unable to duplicate this vehicle issue. At your convenience, we'd like to learn more about this and schedule a ride along with a technician, so we can try to diagnose this concern. We look forward to speaking with you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 15, 2024

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They parked my car and never told me it was completed, I was waiting for a really long time until I seen my car was parked, I had to go ask for my keys. More

by LANEYRASCON94
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

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May 16, 2024

Claremont Toyota responded

Laney, We must be providing better communication and letting guests know when their vehicle is ready. We appreciate you bringing this to our attention, as we'll be using this as a learning opportunity to better serve you and our guests in the future. We hope your vehicle's running like new again and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 15, 2024

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Good service quick to get the car out of the service department And nice people. More

by M.MORALES0732
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Recommend Dealer
Yes
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May 16, 2024

Claremont Toyota responded

Hi M, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our service quick and our team friendly. We appreciate your feedback and hope to see you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 14, 2024

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Just went for service, took longer than normal. Advisors not too friendly, need to smile. More

by MANIKA2
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

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May 14, 2024

Claremont Toyota responded

We appreciate both your business and your feedback. It's disappointing we fell short and did not provide you with the prompt and quality service that you deserved. We will be addressing this with our team and working to ensure that we better serve all of our guests in the future. Should you like to discuss your recent visit any further, please don't hesitate to reach out. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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