James Reeder
James Reeder at Claremont Toyota

James Reeder | Page 9

Service Client Care Manager

Claremont Toyota

601 Auto Center Dr
Claremont, CA 91711

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4.3
162 Reviews
4.3

162 Reviews

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162 Reviews of James Reeder

September 27, 2024

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Employee Rating

Poor service, rude and unprofessional advisor. Very bad experience. I cannot trust these people any more. Never replace tires with them, that’s a precious piece of advice More

by HICHEM.HAJAIEJ
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Tony Sanchez, Teddy Tobar

Sep 30, 2024

Claremont Toyota responded

Hichem, This is discouraging to read. At your earliest convenience, we'd like the opportunity to speak with you and learn more about what transpired and where we fell short. We hope to hear from you soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 24, 2024

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Muy buen servicio al cliente gracias por todo espero, sigan teniendo el mismo servicio al cliente More

by ISRAELIRM
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez, Teddy Tobar

Sep 25, 2024

Claremont Toyota responded

Gracias Israel! Estamos encantados de saber que tuvo una excelente experiencia con nuestro servicio de atención al cliente. Su apoyo significa mucho para nosotros y seguiremos esforzándonos por mantener ese nivel de servicio. Apreciamos sus comentarios! Saludos, Equipo de Atención al Cliente guestrelations@claremonttoyota.com 909-625-1500

September 24, 2024

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I always receive friendly and professional service at each visit. Definitely one of a kind level of service, thank you! More

by ANIS.ZDIN05
Service Price Transparency
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Recommend Dealer
Yes
Sep 25, 2024

Claremont Toyota responded

Thanks for the fantastic feedback, Anis! We're thrilled to hear that you consistently enjoy our friendly and professional service. Your support means a lot to us, and we look forward to welcoming you back soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 20, 2024

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Great customer service the wait room is nice people are great check out is Quick More

by TIFARREOLA29
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

Sep 23, 2024

Claremont Toyota responded

We're thrilled to hear you had a fantastic experience! Our team works hard to create a welcoming environment and ensure quick service. Thank you for your kind words; we can't wait to see you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 19, 2024

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Friendly and professional attitude. I recommend friends and family. A place you can trust. Thank you Claremont Toyota Service More

by TSANCHEZ3137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

Sep 20, 2024

Claremont Toyota responded

We’re thrilled to hear you had a great experience with our team. Your recommendation means a lot to us. We're here to provide trusted service whenever you need it! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 18, 2024

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Every time I go, every service advisor is welcoming and helpful throughout the process of the service More

by MARYSS13061003
Service Price Transparency
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Recommend Dealer
Yes
Sep 19, 2024

Claremont Toyota responded

Thanks for your fantastic feedback, Mary! We're thrilled to hear that our service advisors consistently provide a welcoming and helpful experience. Your support means a lot to us, and we look forward to seeing you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 17, 2024

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Not happy at all about service, specially after waiting 5 hours and told told car all fixed which it wasn’t returning 2 days later and told I need to take to body shop for repairs, took to independent shop f More

by DOGBOY9
Service Price Transparency
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Service Communication
Recommend Dealer
No
Sep 18, 2024

Claremont Toyota responded

Your time is valuable and we're discouraged to see that you were inconvenienced like this. We'd like to learn more about what transpired, as your opinion and satisfaction are both important to us. Please contact us at your convenience. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 16, 2024

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I recently had my car serviced at Claremont Toyota, and the experience was fantastic. The staff were friendly and professional, ensuring everything went smoothly. The wait time was reasonable, and their co More

by JRSEVILLIAN
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

Sep 17, 2024

Claremont Toyota responded

Thank you! We’re thrilled to hear you had a fantastic experience at Claremont Toyota. Our team takes pride in providing top-notch service, and we're glad you enjoyed the coffee too! Your recommendation means a lot to us. Looking forward to seeing you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 14, 2024

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I was satisfied with service - didn't feel I was pressured to do non essential work. The appointment time wasn't honored off by 40 minutes. Total wait time was 3 hours. My wait was in waiting room.. More

by SPINKARD58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

Sep 16, 2024

Claremont Toyota responded

We appreciate both your patience and your feedback. Your time is valuable and we'll be working to ensure services are completed in a more timely manner in the future. We hope your vehicle's treating you well and we look forward to providing you with a 5-star experience at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 13, 2024

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Was worried I would have to spend big money on "maintenance/upkeep" issues with a hybrid but pleasantly surprised when I was told that aside from oil change everything else was O.K. This is my go More

by BLINCOWD
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mo Alsalamony, Tony Sanchez

Sep 16, 2024

Claremont Toyota responded

We’re thrilled to hear about your positive experience with us. Our goal is to provide reliable service without the stress of unexpected costs. We appreciate your trust and look forward to seeing you again for all your dealership needs! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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