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James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 10

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.7
130 Reviews
4.7

130 Reviews

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130 Reviews of James Richards

March 16, 2026

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Employee Rating

Video report very useful. Timeliness commendable. Price…hmm. Level of automotive repair efficiency seemingly adequate More

by ANESTINEL
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
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Mar 16, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating and for sharing your thoughts on the video report and prompt service for your Subaru Forester. James is happy the report was useful and our timing met your needs. We appreciate your feedback on pricing and repair efficiency and look forward to assisting you again.

March 14, 2026

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Employee Rating

Excellent service as usual And look forward to returning in June for regular scheduled maintenance More

by mkirkland1938
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 14, 2026

Fitzgerald Subaru Rockville responded

Thank you for your continued trust in our service. We look forward to performing scheduled maintenance on your Subaru in June. See you then.

March 12, 2026

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Employee Rating

I love this dealership. Great service and sales persons. I just got my 2026 Forester. More

by agility6
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Mendoza

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Mar 12, 2026

Fitzgerald Subaru Rockville responded

Congratulations on your 2026 Subaru Forester! Our service and sales teams are glad to have provided a great experience, and we appreciate your enthusiasm.

March 12, 2026

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Issue dealt with quickly & efficiently. Both visits were as pain free as could possibly be. More

by four.53
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Service Time
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Recommend Dealer
Yes
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Mar 12, 2026

Fitzgerald Subaru Rockville responded

We’re glad the team could resolve your Subaru Outback issue swiftly and efficiently. It’s great both visits went smoothly and without hassle. Thank you for the five-star rating.

March 12, 2026

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Everything was good and quick for my oil change. I had to leave quickly and they worked fast to make that happen. Thank you Ismael I appreciate that. More

by JUDY.DANIELL
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Service Time
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Recommend Dealer
Yes
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Mar 12, 2026

Fitzgerald Subaru Rockville responded

It was a pleasure getting your oil change done quickly so you could head out on time. Thank you for trusting Subaru with your service needs. We look forward to helping you again.

March 12, 2026

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Employee Rating

Process very accessible, communication very clear. Reassuring to know upfront if issues/repairs come up as the technician works on the car. More

by jilkmcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis

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Mar 12, 2026

Fitzgerald Subaru Rockville responded

Thanks for pointing out how accessible our process was and how clear our communication remained throughout your Crosstrek’s service. James and our service team are glad you felt reassured by knowing any needed repairs upfront.

March 11, 2026

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Employee Rating

Good dealership overall with friendly staff ,The only downside is that they no longer wash cars after service, and they’ve forgotten the mileage reminder sticker a couple of times. Hopefully they can bri More

by castercruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 12, 2026

Fitzgerald Subaru Rockville responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.

March 11, 2026

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Employee Rating

The best dealership that I have ever dealt with. That is it. Please go and find a better one. More

by OLEGROD64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Konstantin

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Mar 11, 2026

Fitzgerald Subaru Rockville responded

Thanks for sharing such high praise. We’re thrilled you found our service for your Subaru Outback the best you’ve ever experienced. James and our service staff look forward to helping you again.

March 10, 2026

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Employee Rating

Excellent albeit pricey dealership's, but it would be good if they were to vacuum clean the car after servicing like Ourisman Honda did. More

by ETHANSB
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 10, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating and for trusting us with your Subaru Impreza’s service. We understand service can be an investment and appreciate your feedback. We’ll share your suggestion about adding a vacuum cleaning after service with our team.

March 10, 2026

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Employee Rating

Service advisor Amadeo was very responsive and friendly. Done on time and helpful video provided. Plan to use again. More

by JGASKINS79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amadeo

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Mar 10, 2026

Fitzgerald Subaru Rockville responded

We appreciate you sharing your experience with our responsive and friendly service advisor. It’s great to know the on-time completion and video overview for your Subaru Outback were helpful. We look forward to helping you again.

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