James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 10

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
264 Reviews
4.8

264 Reviews

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265 Reviews of James Richards

July 04, 2026

Dealership Rating
Employee Rating

Everybody at Rockville Subaru is great- they are professional, respectful and eager to solve the issue at hand. There hasn't been a visit in 20years that I have been disappointed by their service o More

by angiekhan1
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ismael Posada

Jul 04, 2026

Fitzgerald Subaru Rockville responded

It’s wonderful to know our service team consistently meets your expectations with professionalism, respect, and eagerness to resolve every issue. Thank you for trusting us with your Subaru Outback for two decades.

July 03, 2026

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Service and technical personnel are consistently superlative. They diagnosed the problem swiftly and addressed the problem efficiently. Along the way they made sure to keep me informed. More

by K509
Service Price Transparency
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Recommend Dealer
Yes
Jul 03, 2026

Fitzgerald Subaru Rockville responded

We’re glad our service and technical team diagnosed your Subaru so quickly and kept you informed every step of the way. We look forward to assisting you again.

July 03, 2026

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The dealer's staff and mechanics have done fantastic job, everything was done on time as promised and reliably. Regards, Vladimir Crk More

by vladimir.crk
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matthey Clark was very professional.

Jul 03, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear James and our technicians completed service on your Subaru Forester promptly and reliably. Thank you for sharing your experience and we look forward to helping you again.

July 03, 2026

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Great on-time service. I was kept appraised of what was recommended with a video examination of the car by the mechanic. I have great confidence in both their service and More

by slgod32
Service Price Transparency
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Recommend Dealer
Yes
Jul 03, 2026

Fitzgerald Subaru Rockville responded

Delighted to know our team delivered on-time service for your Subaru Crosstrek. It’s great the video inspection clarified recommendations and gave you confidence in our work. James and the service technicians appreciate your trust and look forward to supporting you again.

July 02, 2026

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Quick and fast. The service advisor was great.. I love working with Matthew. He is an asset to Fitzgerald. More

by pittmonl
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 02, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear our quick service on your Subaru Solterra met your expectations. James and our team are delighted you had a positive experience with the service advisor. We look forward to assisting you again.

June 29, 2026

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The guy who I talked to on Saturday was disrespectful. I am sure he has no supervisor or anyone who watches him how he does his stuff. More

by solomonfd
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: George Culver

Jul 03, 2026

Fitzgerald Subaru Rockville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

June 29, 2026

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was unhappy with estimate of time it would take to do the work on the car More

by edwinstromberg
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Recommend Dealer
Yes
Jun 30, 2026

Fitzgerald Subaru Rockville responded

Thank you so much for your kind words, Edwin, and for taking the time to leave us this wonderful feedback!

June 29, 2026

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Good advice from a knowledgeable person; quick service; good waiting room with good seating and beverage dispensers.. More

by FRANKGOLDNER
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Recommend Dealer
Yes
Jun 29, 2026

Fitzgerald Subaru Rockville responded

Thank you for highlighting the helpful advice, fast turnaround, and comfortable waiting area with ample seating and beverage options. We appreciate you trusting us with your Subaru Forester.

June 29, 2026

Dealership Rating
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These people are honest, courteous, cost effective, and helpful. We have to purchase all our future cars here due to their high quality services. More

by Tavakoli.majid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2026

Fitzgerald Subaru Rockville responded

Thank you for highlighting our team’s honesty, courtesy and value. We’re pleased the service on your Subaru Outback left a positive impression. James and our entire crew look forward to assisting you with future vehicles.

June 28, 2026

Dealership Rating
Employee Rating

The Service dept. did a 6-mo. oil change 23 point Vehicle Maintenance Inspection and topped off all fluids. The Advisor was friendly, answered my questions and got m More

by cg118
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Flor Morales , Nathan Kamara

Jun 28, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear our service team handled your six-month oil change, 23-point inspection, and fluid top-off on your Subaru Forester so efficiently. Thank you for noting how our advisor answered your questions and kept you on the road without recommending any unnecessary repairs.

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