James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 11

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.7
130 Reviews
4.7

130 Reviews

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130 Reviews of James Richards

March 09, 2026

Dealership Rating
Employee Rating

It was bad the person in the front was rushing did tell me car wash was not working or when I got the car was not wash besides that the change of oil was missing I went back told him understand I am the la More

by meca009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 14, 2026

Fitzgerald Subaru Rockville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 09, 2026

Dealership Rating
Employee Rating

Very responsive and friendly. Done on time and helpful video provided. Plan to use again. More

by STEVEWIDDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 09, 2026

Fitzgerald Subaru Rockville responded

Thank you for appreciating our responsiveness and friendly service. We’re glad the video walkthrough and on-time maintenance for your Subaru Outback met your expectations. We look forward to your next visit.

March 07, 2026

Dealership Rating
Employee Rating

They continue to have the best service team that I have ever used. I have been a customer for 16 years. More

by THEWESSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2026

Fitzgerald Subaru Rockville responded

Thank you for trusting our Subaru service team for the past 16 years. We’re honored that our service continues to impress. Your long-term loyalty means a lot to us.

March 07, 2026

Dealership Rating
Employee Rating

From the beginning of selecting my car at Fitzgerald Auto to getting service done, my experience couldn’t have been better. More

by louise.rothenberg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darin Elmore

Mar 07, 2026

Fitzgerald Subaru Rockville responded

We’re thrilled to hear that picking out your Subaru Crosstrek Hybrid and its service went smoothly. Your five-star rating means a lot. We look forward to seeing you next time.

March 06, 2026

Dealership Rating
Employee Rating

Service was courteous, timely and explained well. The waiting room was well stocked and accessible. More

by BLKDOGTRAINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Veres

Mar 07, 2026

Fitzgerald Subaru Rockville responded

We’re delighted to know our team provided courteous, timely service on your Forester and made each step clear. It’s great that the waiting area was comfortable and well stocked. Thank you for the five-star rating and for trusting us with your Subaru.

March 06, 2026

Dealership Rating
Employee Rating

Friendly, keeps you up to date on the progress while you wait to get your oil changed. Clean and well-stocked waiting areas More

by KIM_BLECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2026

Fitzgerald Subaru Rockville responded

We’re delighted to hear our team kept you informed during your Subaru Outback’s oil change and that you enjoyed the clean, well-stocked waiting area. Thank you for sharing your experience and for the five-star rating. We look forward to serving you again.

March 06, 2026

Dealership Rating
Employee Rating

Very happy the employee very profesional take me in special Mr. Posada is very atento e and courtes !! More

by carlosco225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2026

Fitzgerald Subaru Rockville responded

Thank you for the 5-star review. We’re delighted our team provided attentive, courteous, and professional service for your Subaru Forester. We look forward to assisting you again.

March 03, 2026

Dealership Rating
Employee Rating

Both of mechanic and representative know their job very proffesional. Thanks all of you guys More

by BATIGOLUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2026

Fitzgerald Subaru Rockville responded

Delighted that our technician and service representative provided professional care for your Subaru Ascent. Thank you for recognizing the team’s efforts. We look forward to supporting you again whenever your Ascent needs attention.

March 02, 2026

Dealership Rating
Employee Rating

Best service--I feel confident in their recommendations. Although it took a long time to do all the repairs, this time. The service lounge is great! More

by K9TRACKS.6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2026

Fitzgerald Subaru Rockville responded

Thank you for trusting our Subaru recommendations and noting our service lounge. We apologize for the extended repair time and are glad you found the lounge comfortable. James and the team look forward to serving you again.

March 02, 2026

Dealership Rating
Employee Rating

I always have a great experience with the service at Fitzgerald Subaru. All the service people are helpful and follow up and explain things when needed. I also love the video they provide from the mec More

by MAAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ismael Posada-Gran and Kevin Mendoza

Mar 02, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear our team’s follow-up and clear explanations made your Subaru service smooth. We’re glad the mechanic’s video inspection gives you a clear view of everything happening under the hood.

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