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James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 9

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
179 Reviews
4.8

179 Reviews

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179 Reviews of James Richards

April 28, 2026

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Employee Rating

Always polite, professional , detail oriented, punctual. Kept me informed of progress . Researched answers to my Subaru questions that were not about today!s service . More

by OONA58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 28, 2026

Fitzgerald Subaru Rockville responded

We appreciate you sharing your experience with your Outback service. We’re glad our team remained professional, punctual, and kept you informed at every step. It was our pleasure to research your Subaru questions beyond today’s work and we look forward to helping with your next service.

April 26, 2026

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Employee Rating

Excellent service that was delivered in a timely, straightforward way with courtesy and comprehensiveness. I would recommend it highly. David More

by DMG2015
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 26, 2026

Fitzgerald Subaru Rockville responded

Hello, thank you for letting us care for your Subaru Crosstrek and for highlighting our prompt, courteous, and thorough service. We appreciate your recommendation and welcome the opportunity to assist you again.

April 25, 2026

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Employee Rating

Excellent, fast service. The work to be done was clearly explained. The waiting lounge is comfy and has wifi and snacks. More

by E
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 26, 2026

Fitzgerald Subaru Rockville responded

Delighted to hear our team provided clear explanations and prompt service. We’re glad the lounge’s comforts, wifi, and snacks made your wait enjoyable. We look forward to caring for your Subaru again.

April 23, 2026

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Employee Rating

We had an appointment for our 1 year servicing. We were helped as soon as we got there and the wait was not too long. Luckily there were no major issues. More

by 1ll1n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 23, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing this with us. James and our service team were pleased to assist you promptly and keep your wait time to a minimum. We’re happy your Subaru Outback’s one-year checkup went smoothly.

April 23, 2026

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Employee Rating

You guys are great! The online video and approval function is a great addition, fantastic function! More

by zaozedong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ismael

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Apr 23, 2026

Fitzgerald Subaru Rockville responded

Thank you for the 5-star rating. We’re glad the online video and approval feature made your Subaru Crosstrek service more convenient. We appreciate your feedback and look forward to helping you again.

April 22, 2026

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Employee Rating

Luis was my service advisor and he made the experience there stress-free and easy. Great work by service team and although I waited there for car maintenance work to be done, it was comfortable sitting in More

by marisa.birns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Mariano

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Apr 22, 2026

Fitzgerald Subaru Rockville responded

It’s wonderful to hear our service team made your visit stress-free. We’re glad the snack room gave you a comfortable spot while we worked on your Subaru Forester. Thank you for bringing your vehicle in for maintenance and we look forward to seeing you again.

April 21, 2026

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Employee Rating

Excellent service and great work by service team. Great communication and able to work with me on timing of completion. Will continue to bring my Subaru to them. More

by zacharyj.weber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Clark

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Apr 21, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing your experience with our service team and the work on your Subaru Ascent. We’re glad our communication and scheduling met your needs. We look forward to your next visit.

April 21, 2026

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Employee Rating

Used them for about 15 years. Trust them completely. Good work, honest, easy to work with More

by Atir
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 21, 2026

Fitzgerald Subaru Rockville responded

Thank you for trusting us with your Subaru Forester for the past 15 years. James and our team are glad to provide honest, straightforward service you can count on. We appreciate your loyalty and look forward to helping you again.

April 20, 2026

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Employee Rating

Great managers and sales team who worked hard to get me the best deal possible. Will absolutely recommend to friends and family More

by derekbrown933
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Twain Dooley, Darin Elmore, Tom Redlack , David Porras, Nick Zahra, Darin Elmore were all very knowledgeable and helpful managers

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Apr 20, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear that our Subaru managers and sales team worked so diligently to get you the best deal. We appreciate your recommendation to friends and family. Thank you for choosing us.

April 19, 2026

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Employee Rating

Fast efficient service. Estimate of time to perform service and cost were right on. I particularly liked the video inspection and the shuttle service. More

by rcommerce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 19, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear James and our service team delivered fast, efficient service for your Subaru Forester. We’re glad the time and cost estimates were on point, and that the video inspection and shuttle service added convenience. We look forward to assisting you again.

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