James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 4

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
222 Reviews
4.8

222 Reviews

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222 Reviews of James Richards

August 03, 2026

Dealership Rating
Employee Rating

The service representative, courteous and helpful. All service was performed quickly as far as we could tell correctly, while we waited. More

by edelbeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing your experience. We’re glad our team provided courteous, helpful service and that your Subaru Legacy maintenance was completed promptly and correctly while you waited. Feel free to reach out if there’s anything else we can assist with.

August 03, 2026

Dealership Rating
Employee Rating

The desk person was very courteous and helpful. The services (mainly routine maintenance) performed promptly, and as far as I can tell, correctly. More

by edelbeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating. We’re pleased James delivered a courteous and helpful welcome at the desk, and that your Subaru Forester’s routine maintenance was completed promptly and correctly.

August 02, 2026

Dealership Rating
Employee Rating

Great service. Professional and pleasant customer service representatives. When there was an issue they made it right More

by benzweig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star review and for recognizing our team’s professional, friendly service. We’re glad we resolved the issue to your satisfaction and look forward to caring for your Subaru Outback again.

August 01, 2026

Dealership Rating
Employee Rating

Always happy with service there! I didn't have to wait too long and they honored my coupons. Neat tp see video from mechanic More

by lovetowalk22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ishmael (sp?)

Aug 01, 2026

Fitzgerald Subaru Rockville responded

We’re glad you experienced a prompt visit and that we honored your coupons. It’s wonderful the mechanic video helped you understand the service on your Subaru Crosstrek. Thank you for your kind feedback.

July 31, 2026

Dealership Rating
Employee Rating

Great job, had to wait a while, but it was no problem. The service person kept us informed of what was going on with my vehicle. Again Great Job!! More

by Ernest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2026

Fitzgerald Subaru Rockville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 30, 2026

Dealership Rating
Employee Rating

Kevin, my service representative, was welcoming and listened to my concerns. he was helpful and kept me updated on process of service, The mechanics were through in their search for the leaking problem More

by treestandhunter
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin at the service desk

Jul 30, 2026

Fitzgerald Subaru Rockville responded

We’re glad you trusted us with your Subaru Forester service. Our service representative and technicians worked diligently to trace and address the leak while keeping you informed at each step. We’re pleased our follow-up reassured you and look forward to assisting again.

July 28, 2026

Dealership Rating
Employee Rating

No appt but fit me in resolved effectively and same day. they followed up. Good job More

by ABNCSM69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2026

Fitzgerald Subaru Rockville responded

We’re happy we could accommodate you without an appointment and complete your Subaru’s service the same day. It’s great to know our follow-up met your expectations. Thank you for the five-star rating.

July 28, 2026

Dealership Rating
Employee Rating

Prices are not transparent, within 6 months I got 3 different prices for same exact service, compare to Herb Gordon Fitzgerald consistently charge 20 % more e. g $186 for oil change tire rotation, comp More

by Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ishmael

Jul 31, 2026

Fitzgerald Subaru Rockville responded

Leo, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns. Please reach out to us directly. Thank you.

July 27, 2026

Dealership Rating
Employee Rating

Efficient, friendly service department. I highly recommend them to anyone. I have purchased 6 vehicles from Fitzgerald, and their service has always been excellent. More

by gquill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 27, 2026

Fitzgerald Subaru Rockville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 26, 2026

Dealership Rating
Employee Rating

Told our car needed a replacement sensor for the window washer solution - Sensor working at pick-up; jarring car must have opened up the flow Told we need a new battery - Battery tested 100% at Autozone - More

by IKREFTING
Recommend Dealer
No
Jul 30, 2026

Fitzgerald Subaru Rockville responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If you'd like to discuss your visit in more detail, please contact us directly. We'd love to get to the bottom of this and turn things around for you.

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