James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 4

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
179 Reviews
4.8

179 Reviews

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179 Reviews of James Richards

June 08, 2026

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Employee Rating

someone stole my sunglasses, after my service was done, left tools on floor of the car. More

by mg
Service Price Transparency
Service Communication
Recommend Dealer
No
Jun 13, 2026

Fitzgerald Subaru Rockville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message.

June 08, 2026

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Reliable service. Good space for waiting. Love the video of my car evaluation. Done quickly! More

by PB
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Workmanship
Service Time
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Recommend Dealer
Yes
Jun 08, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear you found our service reliable and the waiting area comfortable. We’re glad the video evaluation for your Subaru Outback made the process quick and informative. Thank you for the five-star review.

June 07, 2026

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Problem is don't know if can trust them not to upsell a service. Should not be charging to use credit cards! When Jack was alive this didn't happen. More

by E3XKOO1
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Recommend Dealer
Yes

Other Employees Tagged: Tom Redlack

Jun 10, 2026

Fitzgerald Subaru Rockville responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry we didn’t meet that goal in this case, and we’d love the opportunity to see if we can turn this situation around for you.

June 07, 2026

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I went in to get corrections for an issue that had prompted a recall on my 2025 Forester. The staff was quick to direct me to the proper customer service rep and everyone was friendly & professional. More

by Sara52
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Recommend Dealer
Yes
Jun 07, 2026

Fitzgerald Subaru Rockville responded

It’s fantastic to hear the recall correction on your 2025 Subaru Forester was handled swiftly on such a busy day. We’re glad our team could guide you smoothly to the right service representative and get you back on the road sooner than expected while keeping a friendly, professional atmosphere.

June 06, 2026

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The dealership offers courteous and efficient service. Everyone acts in a very professional manner. It’s a good experience to deal with them. More

by susankhattan
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Recommend Dealer
Yes

Other Employees Tagged: Kevin

Jun 06, 2026

Fitzgerald Subaru Rockville responded

It’s wonderful to hear that our team provided professional, courteous, and efficient service for your Subaru Outback. Thank you for trusting us with your vehicle’s care and we look forward to assisting you again.

June 06, 2026

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Excellent service: careful attention to details, good clear explanations, I appreciated the photos of various systems. More

by MISCHNEID37
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: AMODEO, HIS COLLEAGUE NEXT TO HIM ON THE DESK

Jun 06, 2026

Fitzgerald Subaru Rockville responded

James and the service team are delighted you found our attention to detail, clear explanations, and photos helpful. We appreciate you choosing us for your Subaru service and look forward to assisting you again.

June 05, 2026

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Courteous and professional. I appreciate the captioned video that was shared with me. It was a pleasant experience. Even the coffee choices were good. Just wish they were health More

by sandyb1
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Recommend Dealer
Yes
Jun 10, 2026

Fitzgerald Subaru Rockville responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fitzgerald Subaru Rockville!

June 05, 2026

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Fitzgerald personnel are always professional and courteous. My experience from purchase of my Subaru Outback at this Fitzgerald and all the services since have been outstanding. More

by arlyn0
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Recommend Dealer
Yes
Jun 05, 2026

Fitzgerald Subaru Rockville responded

We’re delighted to hear our team remained professional and courteous during your Subaru Outback purchase and service visits. Thank you for trusting us with your vehicle needs. We look forward to welcoming you back anytime.

June 04, 2026

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Employee Rating

Fitzgerald is absolutely committed to great customer service. From the intake conversation to detailing the suggested repairs to following through after the service appointment...they care and they take More

by LANERYAN
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Recommend Dealer
Yes

Other Employees Tagged: Ismael

Jun 04, 2026

Fitzgerald Subaru Rockville responded

Thank you for noting how our team guided you through the intake and detailed the recommended repairs on your Subaru Outback. We’re pleased the follow-up after your appointment met your expectations. Feel free to contact us if you need assistance as you continue enjoying your Outback.

June 04, 2026

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Employee Rating

We’ve always had excellent service and Fitzgerald has gone above and beyond for us. More

by woodsidettouch
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Workmanship
Service Time
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Recommend Dealer
Yes
Jun 04, 2026

Fitzgerald Subaru Rockville responded

Thank you for entrusting your Subaru Outback to us time and again. James is thrilled to hear we could go above and beyond for you, and we look forward to serving your Outback in the future.

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