The service representative was attentive and candid and
kept me informed. I found the video useful.
kept me informed. I found the video useful.
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by KINAKAYAMA
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2026 -
Fitzgerald Subaru Rockville responded
Your mention of the video update highlights our focus on clear communication during service on your Forester. Hearing that our representative’s attentive, candid updates kept you informed means a lot to our service team.
Great service.
They have helped me with three different vehicles. Staff are awesome. Plan to keep my service here
They have helped me with three different vehicles. Staff are awesome. Plan to keep my service here
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by luismayorga95
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2026 -
Fitzgerald Subaru Rockville responded
Reliability and consistency guide our service department. Knowing we’ve helped you with three different vehicles, including your Crosstrek, and that you’ll continue trusting us for service means a lot to our team.
Great Customer service as usual.
Nice place to wait and not a far walk from Pike and Rose for breakfast while the car gets serviced
Nice place to wait and not a far walk from Pike and Rose for breakfast while the car gets serviced
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by karla.sys
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2026 -
Fitzgerald Subaru Rockville responded
Thanks so much for your kind words and five-star rating. We’re glad our comfortable waiting area and easy walk to Pike and Rose helped make your Subaru Crosstrek service visit more enjoyable.
Fantastic staff, provided detailed explanation for cost
and assisted with the claim for my wheel replacement
and assisted with the claim for my wheel replacement
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by mwhittley72
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Luis
Aug 17, 2026 -
Fitzgerald Subaru Rockville responded
Knowing that our detailed explanation and assistance with your Subaru Forester’s wheel replacement claim was valuable is rewarding. Your praise for our staff means a lot to our service department.
They were prompt, efficient and documented the work along
with providing a video that detailed the car and status.
with providing a video that detailed the car and status.
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by Pojr
Verified Customer
Verified Customer
Service Price Transparency
Aug 15, 2026 -
Fitzgerald Subaru Rockville responded
Your note about our video update during the Subaru WRX service highlights our commitment to clear communication. Knowing that our prompt, efficient work and detailed documentation kept you informed means a lot to our service department.
I have had my 2018 Forester serviced at this location
since buying it there in 2019 and have found Ismeal Posado to be invaluable and a great representative for Subaru. He is very professional, courteous
since buying it there in 2019 and have found Ismeal Posado to be invaluable and a great representative for Subaru. He is very professional, courteous, patient when explaining what my SUV needs and why, and helpful. He is straightforward, making me not feel manipulated in getting services I do not need. He is also very friendly and knowledgeable. I received the video from him, explaining what the mechanic found beyond what I had been told it needed. Ismael called me and explained why these things were needed to be done in the current service and could not wait. He also explained the cost, which was a little surprising. But it made sense afterwards and I am glad I approved the maintenance. Much to my surprise, my vehicle actually felt better driving it when I got it back which I had not expected even with the service. Extremely reliable service! During my wait I did test drive a 2026 Forester and a 2026 CrossTrek. Amir Kaplan and Anthony were both very professional, knowledgeable, and helpful. I am considering trading in my Subaru in a couple months for another based on this experience. I continue to refer friends and family to this dealership and three members have either purchased their vehicle from there and/or use this location to get their Subaru and Hyundai serviced.
Note: I do not recognize the names below to be able to rate them. So I am just going to rate the first ones.
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by k1heller
Verified Customer
Verified Customer
Service Price Transparency
Aug 15, 2026 -
Fitzgerald Subaru Rockville responded
Your mention of the video walkthrough and clear cost explanations highlights our team’s focus on transparency during the service on your Forester. Hearing that your Forester felt noticeably better on the road means a lot to our service team. We’re also glad your test drives of the latest Forester and Crosstrek reflected our sales department’s commitment to helpful, knowledgeable guidance. Thank you for trusting us since 2019 and for referring friends and family.
Service was very good
Only problem the mechanic gave me
report in Spanish I am not Spanish speaking
report in Spanish I am not Spanish speaking
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by JAMIEWOLLARD
Verified Customer
Verified Customer
Service Price Transparency
Aug 17, 2026 -
Fitzgerald Subaru Rockville responded
We are very happy to have provided you with an overall positive experience! We sincerely value your business and look forward to your next visit.
Friendly, knowledgeable and helpful staff.
Reliable service and good quality work. We took our Subaru there multiple times for serve with very good results.
Reliable service and good quality work. We took our Subaru there multiple times for serve with very good results.
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by M
Verified Customer
Verified Customer
Aug 14, 2026 -
Fitzgerald Subaru Rockville responded
Knowing our team’s attentive support and reliable workmanship met your expectations is rewarding. We appreciate your trust in bringing your Forester back for service, and we look forward to keeping it running smoothly.
Reliable service, work done right the first time; agents
are friendly, know what they're talking about, and communicate well.
are friendly, know what they're talking about, and communicate well.
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by mjbecker67
Verified Customer
Verified Customer
Service Price Transparency
Aug 17, 2026 -
Fitzgerald Subaru Rockville responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Fitz was easy.
Friendly. Timely. Communicative. Reasonable. Would continue to use. Jacob was courteous and professional.
Friendly. Timely. Communicative. Reasonable. Would continue to use. Jacob was courteous and professional.
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by judapeters
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jacob
Aug 12, 2026 -
Fitzgerald Subaru Rockville responded
Knowing the service on your Subaru Outback felt easy, timely, and communicative is rewarding. Hearing that you would continue to use our dealership and that our service team was courteous and professional means a lot to us.
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