James Richards | Page 4
Assistant Service Manager
Fitzgerald Subaru Rockville
11407 Rockville Pike
Rockville, MD 20852
222 Reviews
Write a Review222 Reviews of James Richards
July 30, 2026
Kevin, my service representative, was welcoming and listened to my concerns. he was helpful and kept me updated on process of service, The mechanics were through in their search for the leaking problem listened to my concerns. he was helpful and kept me updated on process of service, The mechanics were through in their search for the leaking problem. Conducted numerous and expanding to find the problem, They tried hard. Great follow-up and seemed concerned to solve my problem. More
Other Employees Tagged: Kevin at the service desk
July 28, 2026
Prices are not transparent, within 6 months I got 3 different prices for same exact service, compare to Herb Gordon Fitzgerald consistently charge 20 % more e. g $186 for oil change tire rotation, comp different prices for same exact service, compare to Herb Gordon Fitzgerald consistently charge 20 % more e. g $186 for oil change tire rotation, compare to 120 for herb gordon for exact same service More
Other Employees Tagged: Ishmael
July 27, 2026
Efficient, friendly service department. I highly recommend them to anyone. I have purchased 6 vehicles from Fitzgerald, and their service has always been excellent. I highly recommend them to anyone. I have purchased 6 vehicles from Fitzgerald, and their service has always been excellent. More
July 26, 2026
Told our car needed a replacement sensor for the window washer solution - Sensor working at pick-up; jarring car must have opened up the flow Told we need a new battery - Battery tested 100% at Autozone - washer solution - Sensor working at pick-up; jarring car must have opened up the flow Told we need a new battery - Battery tested 100% at Autozone - we went there after Fitzgeralds. More

