James Richards | Page 4
Assistant Service Manager
Fitzgerald Subaru Rockville
11407 Rockville Pike
Rockville, MD 20852
179 Reviews
Write a Review179 Reviews of James Richards
June 07, 2026
Problem is don't know if can trust them not to upsell a service. Should not be charging to use credit cards! When Jack was alive this didn't happen. service. Should not be charging to use credit cards! When Jack was alive this didn't happen. More
Other Employees Tagged: Tom Redlack
June 07, 2026
I went in to get corrections for an issue that had prompted a recall on my 2025 Forester. The staff was quick to direct me to the proper customer service rep and everyone was friendly & professional. prompted a recall on my 2025 Forester. The staff was quick to direct me to the proper customer service rep and everyone was friendly & professional. Despite the fact that it was a very busy day, the car was serviced *very* quickly and i was on my way home much faster than anticipated. It was a very smooth & painless exper. More
June 05, 2026
Courteous and professional. I appreciate the captioned video that was shared with me. It was a pleasant experience. Even the coffee choices were good. Just wish they were health I appreciate the captioned video that was shared with me. It was a pleasant experience. Even the coffee choices were good. Just wish they were healthier snacks. More
June 05, 2026
Fitzgerald personnel are always professional and courteous. My experience from purchase of my Subaru Outback at this Fitzgerald and all the services since have been outstanding. courteous. My experience from purchase of my Subaru Outback at this Fitzgerald and all the services since have been outstanding. More
June 04, 2026
Fitzgerald is absolutely committed to great customer service. From the intake conversation to detailing the suggested repairs to following through after the service appointment...they care and they take service. From the intake conversation to detailing the suggested repairs to following through after the service appointment...they care and they take the necessary actions to ensure a great experience. More
Other Employees Tagged: Ismael

