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James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 5

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
179 Reviews
4.8

179 Reviews

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179 Reviews of James Richards

June 04, 2026

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Employee Rating

Excellent service as always. Work done in time given and information from mechanic and front desk shared. More

by BRIAN.CROWE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ismael Posada

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Jun 04, 2026

Fitzgerald Subaru Rockville responded

We’re pleased our Subaru technicians finished maintenance on your Forester when expected and shared helpful updates along the way. If James or anyone on our service team can assist further, feel free to reach out.

June 03, 2026

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Employee Rating

Ismael is a very professional and easy to deal with him. Very friendly, good communication and excellent customer service. More

by yanwynn
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2026

Fitzgerald Subaru Rockville responded

Thank you for highlighting our team’s friendly communication and professionalism during your Subaru Forester service. We’re glad you felt well cared for and look forward to assisting you on your next visit.

June 01, 2026

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Great communication during my visit and great video with service review. Nice waiting area too. More

by john.maslin
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Service Time
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Recommend Dealer
Yes
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Jun 01, 2026

Fitzgerald Subaru Rockville responded

James and our team appreciate your kind words about the communication during your visit and the detailed video review of your Subaru. We’re glad the waiting area felt comfortable and welcoming. We look forward to assisting with your future service needs.

May 31, 2026

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Employee Rating

This is an extremely professional dealership. Staff is well-trained, helpful, and courteous. Convenient location , too. More

by MDALHEIM
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Recommend Dealer
Yes
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May 31, 2026

Fitzgerald Subaru Rockville responded

It’s fantastic to hear your Subaru Crosstrek service visit was smooth and our team provided courteous, helpful support. Our staff takes pride in delivering professional assistance. We’re also glad our location was convenient for you.

May 30, 2026

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Always professional, courteous, and informative representatives. Video from mechanic showing the work and any issues was very informative. More

by LEILA.BEKER
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Service Communication
Recommend Dealer
Yes
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May 30, 2026

Fitzgerald Subaru Rockville responded

We’re glad our team’s professionalism and courtesy stood out during your visit. It’s great to hear the mechanic’s video updates helped you understand the work on your Subaru Outback. We look forward to assisting you with any future service needs.

May 30, 2026

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All is well thank you I will be back for further service needs on my blue Subaru 2019 More

by GMPOKOLY
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Service Time
Service Communication
Recommend Dealer
Yes
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May 30, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing your positive experience with service on your blue Subaru Forester. It’s great to know everything went smoothly, and we look forward to caring for your 2019 again in the future. James appreciates your trust and is here whenever you need us.

May 30, 2026

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The service was good and quick. . I appreciated the Lyft ride to and from home. More

by eltonmcintosh
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Service Time
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Recommend Dealer
Yes
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May 30, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing your experience. We’re glad your Subaru Outback service was efficient and that the Lyft rides made everything more convenient. We look forward to assisting you again.

May 29, 2026

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Great job in getting my car serviced and keeping me informed.You do your best to make sure the waiting are is clean and well stocked. More

by strickdk
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Service Communication
Recommend Dealer
Yes
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May 29, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating and for trusting us with your Subaru Outback service. We’re glad our updates kept you in the loop and that you found the waiting area clean and well stocked. We look forward to helping you again.

May 26, 2026

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Employee Rating

Thank you to Nate for taking such great care of us. Always a pleasure to come to Fitzgerald for our Subarus. More

by denise.moak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathanial was exceptional

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May 26, 2026

Fitzgerald Subaru Rockville responded

We appreciate you trusting us with your Subaru Forester. It’s always a pleasure serving you, and James is delighted to know you’re happy with our care. We look forward to your next visit.

May 25, 2026

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Employee Rating

The service was great and the Lyft ride was very convenient while waiting in the area. More

by phalebt3112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin

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May 25, 2026

Fitzgerald Subaru Rockville responded

Thank you for trusting us with your Subaru Outback service. We’re glad the Lyft ride made your visit more convenient and that our service met your expectations. We look forward to assisting you again.

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