James Richards | Page 5
Assistant Service Manager
Fitzgerald Subaru Rockville
11407 Rockville Pike
Rockville, MD 20852
130 Reviews
Write a Review130 Reviews of James Richards
April 19, 2026
Fast efficient service. Estimate of time to perform service and cost were right on. I particularly liked the video inspection and the shuttle service. Estimate of time to perform service and cost were right on. I particularly liked the video inspection and the shuttle service. More
April 16, 2026
Fitzgerald Subaru makes it easy to schedule routine service. The staff are friendly and courteous and listen to any concerns you have. There is a lounge where you can wait for your car to be serviced, service. The staff are friendly and courteous and listen to any concerns you have. There is a lounge where you can wait for your car to be serviced, and staff keep you informed via text and video about the status of the service. In addition to the service which I had scheduled, I asked that the mechanic check a problem I had with the rear assist brake sensor. To my delight, the sensor was not broken, merely displaced, which the service team fixed at no additional charge. That's good customer service. More
Other Employees Tagged: Matthew was my service advisor.
April 16, 2026
Matthew and Dale were very knowledgeable and professional to my needs and had me in and out fast. I'm visiting DC from Georgia and development an oil leak that was identified and fixed by your technicians. I to my needs and had me in and out fast. I'm visiting DC from Georgia and development an oil leak that was identified and fixed by your technicians. I artived at 7:30 AM and they managed to work me in without a scheduled appointment. When I return to Georgia, I hope my Subaru dealer is as satisfying to work with as you have been. Give Matthew and Dale my best. Bob Griggs More
Other Employees Tagged: Matthew & Dale
April 15, 2026
There is a reason I’ve purchased 2 Subarus at Fitzgerald and trusted their service center to maintain my vehicle, it’s because the service is exceptional, reliable, and honest. It’s a testament to Fitzgeral and trusted their service center to maintain my vehicle, it’s because the service is exceptional, reliable, and honest. It’s a testament to Fitzgerald that they gave little or no turnover in the service staff, dedicated employees provide excellent customer dervice. More
Other Employees Tagged: Ismael Posada
April 15, 2026
Staff are very friendly and courteous and work performed is shown by video from the service technician explaining everything done and what may need to be fixed with next checkup is shown by video from the service technician explaining everything done and what may need to be fixed with next checkup More
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