James Richards | Page 5

Fitzgerald’s has always done right by me. They take good care of my car. I just went in for my 120,000 mile checkup & all went well. We traditionally keep our cars to 250,00, and I see no pro They take good care of my car. I just went in for my 120,000 mile checkup & all went well. We traditionally keep our cars to 250,00, and I see no problems making it there, with the help of the guys at Fitzgerald’s. More

by KATHALACY Verified Customer Verified Customer

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I bought my Subaru Legacy in Nov. 2011 and have been using Fitzgerald ever since. I now have almost 194,000 miles on it and it still runs great and the people are always very nice an 2011 and have been using Fitzgerald ever since. I now have almost 194,000 miles on it and it still runs great and the people are always very nice and very helpful. My next car will also be from Fitzgerald Subaru!! Thanks More

by cathryn.carnevale Verified Customer Verified Customer

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Staff were nice and professional . Oil change price was double the average in the area . Labor was double the oil change price . For that price you should have my car out in 15 minut Oil change price was double the average in the area . Labor was double the oil change price . For that price you should have my car out in 15 minutes or less . More

by courtney.lane028 Verified Customer Verified Customer

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The service is excellent, and the staff are friendly and professional. Fitzgerald has very convenient policies on loaner cars and/or Uber-type transportation if service takes several days. Their waiting r professional. Fitzgerald has very convenient policies on loaner cars and/or Uber-type transportation if service takes several days. Their waiting room is clean and comfortable, with tables to work, and well supplied with water, coffee, and snacks. I would have given Fitzgerald 5 stars instead of 4 except that their new AI phone system is maddening, It is now almost impossible to speak directly to a human being to make an appointment, to find out the status of a repair, or to to find out ahead of scheduling how long a repair might take (which for our 1-car family living in DC is always a major question). The AI “assistant” is better than most but still can’t answer many questions and “she” absolutely refuses to transfer the caller to a human being. Because of the inability to speak to a human being, we’ve started taking our car first to a local garage in DC and now only go to Fitzgerald for what the local garage tells us are Subaru-specific repairs, More

by KADOWNS28 Verified Customer Verified Customer

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Friendly staff to schedule appointments and greet customer. Receive timely updates from office representative as repairs are identified and quickly fixed by mechanic. At completion of scheduled mai customer. Receive timely updates from office representative as repairs are identified and quickly fixed by mechanic. At completion of scheduled maintenance, a video message is sent to explain work done. . Appreciate Fitzgerald Subaru's consistent, reliable maintenance service and the benefits of an online account documenting my car's service records for past 7 years. More

by jldye Verified Customer Verified Customer

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The service representative, courteous and helpful. All service was performed quickly as far as we could tell correctly, while we waited. All service was performed quickly as far as we could tell correctly, while we waited. More

by edelbeb Verified Customer Verified Customer

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The desk person was very courteous and helpful. The services (mainly routine maintenance) performed promptly, and as far as I can tell, correctly. The services (mainly routine maintenance) performed promptly, and as far as I can tell, correctly. More

by edelbeb Verified Customer Verified Customer

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Great service. Professional and pleasant customer service representatives. When there was an issue they made it right Professional and pleasant customer service representatives. When there was an issue they made it right More

by benzweig Verified Customer Verified Customer

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Always happy with service there! I didn't have to wait too long and they honored my coupons. Neat tp see video from mechanic I didn't have to wait too long and they honored my coupons. Neat tp see video from mechanic More

by lovetowalk22 Verified Customer Verified Customer

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Great job, had to wait a while, but it was no problem. The service person kept us informed of what was going on with my vehicle. Again Great Job!! The service person kept us informed of what was going on with my vehicle. Again Great Job!! More

by Ernest Verified Customer Verified Customer

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