James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 5

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.7
130 Reviews
4.7

130 Reviews

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130 Reviews of James Richards

April 19, 2026

Dealership Rating
Employee Rating

Fast efficient service. Estimate of time to perform service and cost were right on. I particularly liked the video inspection and the shuttle service. More

by rcommerce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear James and our service team delivered fast, efficient service for your Subaru Forester. We’re glad the time and cost estimates were on point, and that the video inspection and shuttle service added convenience. We look forward to assisting you again.

April 17, 2026

Dealership Rating
Employee Rating

Professional and polite, all staff that I came In contact with. Excellent service, car is well taken care of. More

by LRWIN915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2026

Fitzgerald Subaru Rockville responded

We appreciate your feedback. It’s great to know our team treated you with professionalism and courtesy and that your Forester is in good hands. We look forward to caring for your vehicle again.

April 17, 2026

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Employee Rating

Clear communication during the process. Appreciate the video showing and explaining everything to me. Would go again. More

by vincentcendan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2026

Fitzgerald Subaru Rockville responded

Thank you for highlighting our clear communication and the video walkthrough of your service. James will be pleased to hear how much you valued that approach. We look forward to assisting with your Subaru Outback again.

April 16, 2026

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The service department is excellent. We will be using their services again in the future. More

by KALAVRIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2026

Fitzgerald Subaru Rockville responded

Thank you for highlighting our service department’s performance. James is glad your Subaru Forester received excellent care. We look forward to assisting you again.

April 16, 2026

Dealership Rating
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Care and responsiveness characterized my experience w staff. Speedy service for recall. I was very pleased. Finished in time for next appointment. More

by kateboliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2026

Fitzgerald Subaru Rockville responded

We’re pleased that James and our staff provided prompt recall service for your Subaru Forester and got you on your way in time for your next appointment. Your feedback is much appreciated and we look forward to assisting you again.

April 16, 2026

Dealership Rating
Employee Rating

Fitzgerald Subaru makes it easy to schedule routine service. The staff are friendly and courteous and listen to any concerns you have. There is a lounge where you can wait for your car to be serviced, More

by DCKOLB20016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew was my service advisor.

Apr 16, 2026

Fitzgerald Subaru Rockville responded

It’s wonderful to hear our team made scheduling your Impreza service easy and that you found the lounge comfortable while staying updated via text and video. We’re pleased the rear assist brake sensor issue was just a simple adjustment and resolved without extra cost. Thanks for highlighting these details and for trusting us with your Subaru.

April 16, 2026

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Employee Rating

Matthew and Dale were very knowledgeable and professional to my needs and had me in and out fast. I'm visiting DC from Georgia and development an oil leak that was identified and fixed by your technicians. I More

by bobgriggs420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew & Dale

Apr 16, 2026

Fitzgerald Subaru Rockville responded

What a pleasure to hear about your visit for service on your Subaru Outback while traveling from Georgia. We’re glad we could accommodate you without an appointment and resolve the oil leak first thing that morning. Safe travels, and we hope your local Subaru dealer matches this level of care.

April 15, 2026

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Employee Rating

There is a reason I’ve purchased 2 Subarus at Fitzgerald and trusted their service center to maintain my vehicle, it’s because the service is exceptional, reliable, and honest. It’s a testament to Fitzgeral More

by monaghankj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ismael Posada

Apr 15, 2026

Fitzgerald Subaru Rockville responded

We appreciate your continued loyalty after two Subaru purchases and are glad our Subaru Outback service remains exceptional and honest. Our team strives to maintain consistency so your vehicle runs smoothly. Thank you for relying on our dedicated technicians.

April 15, 2026

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Employee Rating

Staff are very friendly and courteous and work performed is shown by video from the service technician explaining everything done and what may need to be fixed with next checkup More

by rbi3250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2026

Fitzgerald Subaru Rockville responded

We’re delighted you found our team friendly and appreciated the video explanation of your Subaru Outback service. It’s encouraging to know the technician’s overview helped you understand what was done and what to watch at your next checkup. Thank you for sharing your experience.

April 15, 2026

Dealership Rating
Employee Rating

Friendly knowledgeable and they really care about you and your car. I really live my subaru More

by WAEPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2026

Fitzgerald Subaru Rockville responded

Thank you for the 5-star review and for highlighting our friendly, knowledgeable service team. We’re delighted we could care for your Subaru Forester and that you’re enjoying it.

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