James Richards | Page 6

Ismael was great, helpful and a pleasure to work with as always. The video was clear and the Lyft service was quick. always. The video was clear and the Lyft service was quick. More

by HAGAYCOHEN778 Verified Customer Verified Customer

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Professional, caring and readily available to update on the service progress and respond to any questions. the service progress and respond to any questions. More

by Jurongsq Verified Customer Verified Customer

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Excellent service and attentive to customer's needs; shows real interest in wanting to do a good job; I left pleased with the service. shows real interest in wanting to do a good job; I left pleased with the service. More

by klewis210 Verified Customer Verified Customer

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Great. Everything in the questions reflects how I feel. All really good. I like coming there to have my car being taken care of. Everything in the questions reflects how I feel. All really good. I like coming there to have my car being taken care of. More

by MARYCHEWES Verified Customer Verified Customer

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I came in for an oil change. I was given an estimate for recommended work costing an additional $535 not required by manufacturer's maintenance schedule. Rep should have looked a I was given an estimate for recommended work costing an additional $535 not required by manufacturer's maintenance schedule. Rep should have looked at car's maintenance history (I only service my car at Fitzgerald) and determined brake fluid and power steering fluid was well within manufacture's service recommendation. I had to consult with my husband to find this out. Don't appreciate the upcharge mentality, especially since a 3% service charge is added to the bill if paying by credit card. Luckily, I could use my debit card to pay the invoice. I love the inspection video and automated invoice to approve any additional charges for work. Since I waited for my car in the show room overflow, it would be great if music could be "easy listening" not rap, Top 40, country, or any other heavy beat music. It's just too much in the morning! More

by TGClark Verified Customer Verified Customer

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I purchased my car at Fitzgerald Subaru Rockville. The service has been excellent. The staff communicates well and is always very transparent about the service. The service has been excellent. The staff communicates well and is always very transparent about the service. More

by LADYJ3807 Verified Customer Verified Customer

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I am always pleased with the service at Fitzgerald Subaru. There is great communication, including a video of what the mechanic finds on inspection, they found issues with the car that I didn't reali Subaru. There is great communication, including a video of what the mechanic finds on inspection, they found issues with the car that I didn't realize like light bulbs that were out over my rear license plate which could get a ticket from police. They found a leak that I would have realized only if it affected the car's performance. It was a very expensive repair all around, but I understand the economics of today and would prefer paying the amount than being stuck on a road someplace, needing a tow, and then having the repair cost more than it did preemptively. Also the staff is wonderful to work with. Always informative, pleasant, and considerate. More

by vchapman394ever Verified Customer Verified Customer

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The care runs like brand new. Staff was friendly and accommodating. Once I approved the work, it would have been helpful to give a timeline on completion of the work. I waited Staff was friendly and accommodating. Once I approved the work, it would have been helpful to give a timeline on completion of the work. I waited for over 5 hours in your customer lounge, which, by the way, was comfortable and offered snacks and water. Had I known the work would taken so long, I would have left and came back.. When I got my car back, it was clean outside, the driver side floor had been vacuumed but not the passenger side. I don't know now they missed it because it was noticeably untidy. Also, someone left a bottled water in the cup holder. All in all, I cannot say enough about how well the car runs now and it is great not hearing the brakes squeal. Many thanks and kind regards More

by brinda.rothwell Verified Customer Verified Customer

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Excellent, Friendly, Good service, I have so many good things to say but I now have reached by 15 word goal. things to say but I now have reached by 15 word goal. More

by PETERSENDC Verified Customer Verified Customer

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Quick and efficient service provided on a minor recall issue. Exceeded my expectations. Thank you Fitz! issue. Exceeded my expectations. Thank you Fitz! More

by doug.dembling Verified Customer Verified Customer

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