James Richards | Page 8

The service is excellent, and the staff are friendly and professional. Fitzgerald has very convenient policies on loaner cars and/or Uber-type transportation if service takes several days. Their waiting r professional. Fitzgerald has very convenient policies on loaner cars and/or Uber-type transportation if service takes several days. Their waiting room is clean and comfortable, with tables to work, and well supplied with water, coffee, and snacks. I would have given Fitzgerald 5 stars instead of 4 except that their new AI phone system is maddening, It is now almost impossible to speak directly to a human being to make an appointment, to find out the status of a repair, or to to find out ahead of scheduling how long a repair might take (which for our 1-car family living in DC is always a major question). The AI “assistant” is better than most but still can’t answer many questions and “she” absolutely refuses to transfer the caller to a human being. Because of the inability to speak to a human being, we’ve started taking our car first to a local garage in DC and now only go to Fitzgerald for what the local garage tells us are Subaru-specific repairs, More

by KADOWNS28 Verified Customer Verified Customer

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Friendly staff to schedule appointments and greet customer. Receive timely updates from office representative as repairs are identified and quickly fixed by mechanic. At completion of scheduled mai customer. Receive timely updates from office representative as repairs are identified and quickly fixed by mechanic. At completion of scheduled maintenance, a video message is sent to explain work done. . Appreciate Fitzgerald Subaru's consistent, reliable maintenance service and the benefits of an online account documenting my car's service records for past 7 years. More

by jldye Verified Customer Verified Customer

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The service representative, courteous and helpful. All service was performed quickly as far as we could tell correctly, while we waited. All service was performed quickly as far as we could tell correctly, while we waited. More

by edelbeb Verified Customer Verified Customer

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The desk person was very courteous and helpful. The services (mainly routine maintenance) performed promptly, and as far as I can tell, correctly. The services (mainly routine maintenance) performed promptly, and as far as I can tell, correctly. More

by edelbeb Verified Customer Verified Customer

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Great service. Professional and pleasant customer service representatives. When there was an issue they made it right Professional and pleasant customer service representatives. When there was an issue they made it right More

by benzweig Verified Customer Verified Customer

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Always happy with service there! I didn't have to wait too long and they honored my coupons. Neat tp see video from mechanic I didn't have to wait too long and they honored my coupons. Neat tp see video from mechanic More

by lovetowalk22 Verified Customer Verified Customer

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Great job, had to wait a while, but it was no problem. The service person kept us informed of what was going on with my vehicle. Again Great Job!! The service person kept us informed of what was going on with my vehicle. Again Great Job!! More

by Ernest Verified Customer Verified Customer

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Kevin, my service representative, was welcoming and listened to my concerns. he was helpful and kept me updated on process of service, The mechanics were through in their search for the leaking problem listened to my concerns. he was helpful and kept me updated on process of service, The mechanics were through in their search for the leaking problem. Conducted numerous and expanding to find the problem, They tried hard. Great follow-up and seemed concerned to solve my problem. More

by treestandhunter Verified Customer Verified Customer

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No appt but fit me in resolved effectively and same day. they followed up. Good job they followed up. Good job More

by ABNCSM69 Verified Customer Verified Customer

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Prices are not transparent, within 6 months I got 3 different prices for same exact service, compare to Herb Gordon Fitzgerald consistently charge 20 % more e. g $186 for oil change tire rotation, comp different prices for same exact service, compare to Herb Gordon Fitzgerald consistently charge 20 % more e. g $186 for oil change tire rotation, compare to 120 for herb gordon for exact same service More

by Leo Verified Customer Verified Customer

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