Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 8

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

Contact Me
4.7
130 Reviews
4.7

130 Reviews

Write a Review

130 Reviews of James Richards

March 29, 2026

Dealership Rating
Employee Rating

I have been the Rockville Subaru office customer since I purchased my Subaru 2016 and have been completely satisfied with the services I have received. More

by YTANI0714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Clark

Report | Print
Mar 29, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear you’ve been happy with the care you’ve received since 2016. We appreciate your loyalty as a Subaru owner. We look forward to helping with your next service visit.

March 29, 2026

Dealership Rating
Employee Rating

Service was fine, took a little longer than expected but James kept me informed regarding this. More

by mully1765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 29, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing your experience with your Subaru Outback service. We appreciate your patience with the extra time, and we’re happy James kept you informed throughout. We look forward to assisting you again.

March 28, 2026

Dealership Rating
Employee Rating

Jake was terrific! He was courteous and retrieved the car for us. Give him a raise! More

by twh12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 28, 2026

Fitzgerald Subaru Rockville responded

We appreciate your five-star rating for the service on your Subaru Solterra. It’s great to hear our team’s courteous assistance and prompt vehicle retrieval made your visit smooth. We’ll be sure to pass along your feedback.

March 27, 2026

Dealership Rating
Employee Rating

Consistently good, attentive and timely service. Careful attention to detail. Great customer service. Easy scheduling. More

by KMKULLBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Clark

Report | Print
Mar 28, 2026

Fitzgerald Subaru Rockville responded

Thank you for highlighting the attentive and prompt care your Outback received. We’re glad scheduling was simple and that our team’s attention to detail met your expectations. We appreciate your continued trust.

March 27, 2026

Dealership Rating
Employee Rating

Great service, they were very helpful and friendly. I appreciated the ride home and back. More

by pennpaula579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 27, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing that our team was helpful and friendly during your Subaru Crosstrek service. We’re glad the courtesy ride home and back added extra convenience. We look forward to welcoming you back for your next service.

March 27, 2026

Dealership Rating
Employee Rating

The people that we have dealt with are all professional, courteous, friendly, knowledgeable and very straightforward about the prices. They answered all our concerns. More

by drbengero
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott, Matthew

Report | Print
Mar 27, 2026

Fitzgerald Subaru Rockville responded

Thank you for recognizing our team’s professionalism, courtesy, and transparency during your Subaru Outback service. We’re glad we could address all your concerns clearly. We appreciate your trust and look forward to serving you again.

March 27, 2026

Dealership Rating
Employee Rating

Fitzgerald Subaru serviced my 2025 Subaru outback on Tuesday. The service performed was excellent and the customer service personnel provided excellent customer service. Thank you! More

by WESLEY60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 27, 2026

Fitzgerald Subaru Rockville responded

Thank you for bringing your 2025 Subaru Outback in for service this past Tuesday. We’re delighted the work and customer care met your expectations. We look forward to helping you again.

March 26, 2026

Dealership Rating
Employee Rating

The service was excellent and everyone was very friendly. They worked with me on the price by determining what was really necessary at this time. More

by NLEGUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 26, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating and for entrusting us with your Subaru Crosstrek service. We’re glad our team provided friendly support and clear guidance on the maintenance that was truly necessary.

March 26, 2026

Dealership Rating
Employee Rating

As usual outstanding job Nate and Ismael always help and Lester the manager even better More

by JORGELAURE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate

Report | Print
Mar 26, 2026

Fitzgerald Subaru Rockville responded

Thank you for trusting us with your Subaru Legacy maintenance. James is happy to hear that our team consistently provides excellent support.

March 25, 2026

Dealership Rating
Employee Rating

Quick greeting outside; friendly service advisor; interesting video regarding repairs needed; easy waiting area; completed within a reasonable time frame More

by MARIANNE.SOPONIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 25, 2026

Fitzgerald Subaru Rockville responded

Your feedback about the warm welcome and James’s attentive approach is much appreciated. We’re glad the repair video and comfortable waiting area provided clarity and convenience and that your Subaru was ready in a timely manner. Thank you for trusting us with your service needs.

1
...
7
8
9
...
13

Dealership Inventory (233 Vehicles)

new 2026 Subaru Crosstrek Hybrid car, priced at $36,111
2026 Subaru Crosstrek Hybrid
new
Sapphire Blue Pearl exterior
CVT
All-wheel Drive
$36,111
View Details
used 2022 Subaru Forester car, priced at $28,687
2022 Subaru Forester
used
Gray Metallic exterior
CVT
All-wheel Drive
$28,687
View Details
used 2019 Subaru Crosstrek car, priced at $19,787
2019 Subaru Crosstrek
used
Sunshine Orange exterior
CVT
All-wheel Drive
$19,787
View Details
new 2026 Subaru Outback car, priced at $45,056
2026 Subaru Outback
new
Whc exterior
CVT
All-wheel Drive
$45,056
View Details
new 2026 Subaru Crosstrek car, priced at $35,726
2026 Subaru Crosstrek
new
Sapphire Blue Pearl exterior
CVT
All-wheel Drive
$35,726
View Details
new 2026 Subaru Ascent car, priced at $50,691
2026 Subaru Ascent
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
$50,691
View Details
View All Inventory