James Rouillard
James Rouillard at Werner Mazda

James Rouillard

Sales

Werner Mazda

736 Huse Rd
Manchester, NH 03103

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5.0
11 Reviews
5.0

11 Reviews

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11 Reviews of James Rouillard

October 06, 2026

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Employee Rating

Everything was perfect…James, Richard and Nick were great. Met my needs and worked with me to get the price I needed and finance help me find the right warranty for my usage. I will never buy a Mazda a More

by dpage747
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Oct 06, 2026

Werner Mazda responded

Knowing you felt supported by James, Rich, and Nick means a lot to our team. We're glad we could work with you to secure the price you needed and find a warranty that fits your driving habits for your new Mazda CX-5. Enjoy your CX-5, and thank you for choosing us. Rich Hammond General Sales Manager

October 03, 2026

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Very professional interactions with James and Rich! I had a question and emailed after delivery and got a call, rather than an email, which I greatly appreciated. More

by ralawlor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 04, 2026

Werner Mazda responded

Our team enjoyed working with you on your used Mazda CX-30 purchase. We’re glad James and Rich provided professional support, and that receiving a personal follow-up call to answer your question made the process smoother. Knowing that this direct approach met your needs is truly rewarding. Rich Hammond General Sales Manager

October 01, 2026

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James was very informative and very helpful throughout the entire process. Would recommend Werner Mazda to anyone. More

by Christina L
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Matt Lemire, Dave Lee

Oct 01, 2026

Werner Mazda responded

We’re glad James could provide helpful information and support throughout your Mazda CX-70 purchase. Hearing you’d recommend our dealership to others means a lot to our team. Rich Hammond General Sales Manager

September 24, 2026

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Got a great car and great price. other dealers near me said they had no mx5 didn’t know if they were getting any and if I ordered one it would be 3 plus months and full MSRP .i believ More

by s.strazzere
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mike Lewis

Sep 25, 2026

Werner Mazda responded

We’re glad you were able to drive home in your new MX-5 Miata in under two days. Knowing you found both the car and the price so satisfying means a lot to our team. Rich Hammond General Sales Manager

August 29, 2026

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We were able to walk in to Werner Mazda, on a Friday afternoon, sit with James, test drive a vehicle and walk out with it the same day. They worked directly with our local credit union and with us to t More

by gilliattcjmm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 29, 2026

Werner Mazda responded

We’re glad you could walk in, test drive, and drive home in your used Mazda CX-5 in one visit. Our team is pleased we could work directly with your credit union to find financing that fit your budget. James was happy to help you through every step. Rich Hammond General Sales Manager

August 24, 2026

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We had a great experience purchasing a car with Werner Mazda. James was helpful in answering all our questions and even shared his personal cell in case we needed help off hours. More

by ashipley30
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rich Hammond, Ryan Chisholm

Aug 24, 2026

Werner Mazda responded

Our team enjoyed guiding you through the purchase of your Mazda CX-90 PHEV. Hearing that James’s willingness to share his personal cell for after hours support made a difference means a lot to us. Rich Hammond General Sales Manager

July 24, 2026

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I was pleased with everything but the way the car was detailed. Later in the evening, I took the car for a ride and I could not believe what the windshield looked like. I was told by a family member I sh More

by djc181
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Chisholm

Jul 27, 2026

Werner Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team, and we look forward to working with you again. Rich Hammond General Sales Manager

Jul 24, 2026

djc181 responded

The majority of my dealings with Werner were great. The only complaint I have was the actual delivery of the vehicle. It was in the showroom when I purchased it. I don’t believe the vehicle had been properly detailed before delivery. Windows, especially the windshield and rear windows looked as if they had not been touched. A proper detailing of the vehicle would make me quite happy at this time. I am not a person who likes to complain but it should have been taken care of.

Jul 24, 2026

djc181 responded

I hope for a response from the dealer. Thankyou

July 07, 2026

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Employee Rating

They treated Brenda and I like we were royalty, I will be back in 5 years for my C-70 Thank you More

by danrufo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rich Hammond, Ryan Chisholm

Jul 07, 2026

Werner Mazda responded

Reading that you felt treated like royalty when taking home your used Mazda CX-5 made our day, and we look forward to seeing you again in five years when you’re ready for your Mazda C-70. Thank you. Rich Hammond General Sales Manager

May 20, 2026

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Employee Rating

Just about everyone at the dealership was wonderful. Expressed my concern over one issue and it was promptly addressed. Overall I would recommend this over any other Mazda dealer in the area. More

by alysonmanion
Recommend Dealer
Yes

Other Employees Tagged: Rich Hammond

May 20, 2026

Werner Mazda responded

We’re thrilled to know we took care of your concern promptly and that you felt supported by everyone during your visit. Thank you for recommending us over other Mazda dealers. Enjoy your new Mazda CX-90! Rich Hammond General Sales Manager

April 30, 2026

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Employee Rating

Have purchased a car before and really liked them so it was an easy decision More

by lenapaquette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rich Hammond

Apr 30, 2026

Werner Mazda responded

Thank you for choosing a new Mazda CX-5 after your earlier positive experience. We’re delighted that your past satisfaction made returning straightforward. Enjoy every journey in your CX-5. Rich Hammond General Sales Manager

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