James Savage
James Savage at Kelly INFINITI
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James Savage | Page 2

Service Manager

Kelly INFINITI

155 Andover Street
Danvers, MA 01923

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4.8
30 Reviews
4.8

30 Reviews

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30 Reviews of James Savage

August 18, 2023

Dealership Rating
Employee Rating

Kelly Infiniti is highly recommended to friends and family. Their service department gets it right the first time. Jim,Nick andPete are very knowledgeable and accommodating when it comes to servicing y More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 26, 2023

Dealership Rating
Employee Rating

Kelly Infiniti has such great service as always, they always take care of all of my needs from oil changes to tire rotation. I highly recommend Kelly Infiniti. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Alterio, Peter Jervinis

May 10, 2023

Dealership Rating
Employee Rating

Stay away from this dealership because you will be overcharged and lied to. Brought my car here to get an engine fixed and they charged $700 for diagnostic and 1 hour of labor. James and Pete were inc More

by Simon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Peter Jervinis

February 03, 2023

Dealership Rating
Employee Rating

Eric,Lisa and the staff at Kelly Infiniti were great. I would highly recommend this dealership to my family and friends. The service manager Jim and Pete take care of all of your service needs and get it More

by Joe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lisa Avola, Eric Alterio, Peter Jervinis , Cris Heredia, Bryan Lee

Feb 06, 2023

Kelly INFINITI responded

This means so much to us, Joe! It is great to know that Eric, Lisa, Jim and Pete all took such good care of you! We really appreciate your recommendation - if there is anything else we can do for you, please do not hesitate to reach out!

Feb 06, 2023

Joe responded

Also not to mention Bryan Lee explained everything to us step by step and never tried to rush. We were very happy with his great customer skills. All that being said we are another happy Infiniti customer. Thanks Joe

January 23, 2023

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Employee Rating

Work was completed under the manufactures new car guarantee, on time and on schedule it was a pleasure doing business at Kelly Infiniti More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Gird

Jan 23, 2023

Kelly INFINITI responded

We're so happy to hear that, Ron! It is great that you had the opportunity to work with both Jim and Nick and that they made sure both you and your INFINITI were well take care of! Thank you so much for taking the time to share this with us - please let us know if there is anything else we can do for you!

January 10, 2023

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Employee Rating

Pete and Jim from the service department were great. I would recommend the service department at Kelly Infiniti More

by Kljalbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 11, 2023

Kelly INFINITI responded

On behalf of Pete and Jim, thank you! We are so happy to know that you had a great experience and that they both took excellent care of you! We really appreciate your recommendation - please let us know if there is anything else we can do for you!

December 03, 2022

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Employee Rating

Words can't express the gratitude I feel for Nick and Jim. This service department overdelivers every time I'm here. More

by com1flash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Gird

October 01, 2022

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Employee Rating

Alexa was so professional and helpful! She patiently listened to our wishes and concerns without making us feel pressured to buy. She made the process so easy! More

by Lisalevas
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Avola, Nick Gird, Jay DeFronzo , Alexa Holland

Oct 03, 2022

Kelly INFINITI responded

Thank you so much, Lisa! We are so happy to know that you had the opportunity to work with Alexa and that she made sure you were well taken care of! "We Make It Easy" is what we strive for here, so we are happy to know that is what you experienced! We really appreciate you taking the time to share this with us, Lisa! We will be sure pass this along to Alexa!

September 30, 2022

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Employee Rating

Management runs a tip top ship People. Great Service. Great Would recommend this dealership to others In fact I have been doing it for the past 12 yrs. Or so! More

by Ron_giorgione
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 30, 2022

Kelly INFINITI responded

Wow this really means a lot to us, Ron! We are happy to know that over the past 10 + years, you have had great experiences with us! Thank you so much, Ron, for your recommendation! We will be sure to pass this along to Lisa and the rest of the team!

September 03, 2022

Dealership Rating
Employee Rating

James went above and beyond to make sure I was satisfied. A battery change caused a key service light to come on. James had the battery in my key fob changed for no charge and had a master tech stop what he More

by Fieldjas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Pakkila

Sep 06, 2022

Kelly INFINITI responded

So happy to know that you had a great experience! It is great that both James and Casey really went above and beyond to take care the issue with the key service light. We really appreciate you taking the time to share this with us - we will be sure to pass this along to James and Casey!

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