James Stecker

While I would have appreciated a shorter wait time, James told me it would be about two hours (in my opinion, that's too long). James was great and all work conducted looked good, except that the windshield told me it would be about two hours (in my opinion, that's too long). James was great and all work conducted looked good, except that the windshield washer fluid was not replaced. I'll be back - appreciate the great customer service!! More

by mjwintersjr Verified Customer Verified Customer

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Always clean, nice place to sit and read when you wait and the crew is always helpful. and the crew is always helpful. More

by BKENNEDY2010 Verified Customer Verified Customer

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Experience was very pleasant and informative. Overall service to my vehicle was excellent Would definitely recommend Jim Ellis Overall service to my vehicle was excellent Would definitely recommend Jim Ellis More

by Jhill89662 Verified Customer Verified Customer

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The customer service was a good experience,he was Nice , courteous an worked in a professional way and I really appreciated the video explaining what was going on with my car. courteous an worked in a professional way and I really appreciated the video explaining what was going on with my car. More

by bowmanmary87 Verified Customer Verified Customer

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James has great customer service. He greeted me when I came to the counter. There was just a small issue with my part that was recalled wasn’t put on correctly. He called me and asked He greeted me when I came to the counter. There was just a small issue with my part that was recalled wasn’t put on correctly. He called me and asked him. Could I bring it back in? Actually he offered for him or someone from the dealership to pick up the vehicle for me, which was really really convenient. I really love that and also my tank was full and they brought the vehicle back so I would definitely be bringing my car there if I have any issues thank you. More

by Rodgersrena@gmail.com Verified Customer Verified Customer

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When my automated brakes went out they fixed it within 3 days instead of 10 days like it was supposed to take I was very pleased. days instead of 10 days like it was supposed to take I was very pleased. More

by RICKY.SMITH120953 Verified Customer Verified Customer

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Great service, it was fast and we were out of there in no time. Thank you! time. Thank you! More

by alma.izguirre1 Verified Customer Verified Customer

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James and his staff always take care of the customer. He always goes above and beyond and takes ownership of the experience. I would never go see anyone else but James he knows what customer Service is r He always goes above and beyond and takes ownership of the experience. I would never go see anyone else but James he knows what customer Service is really all about. More

by stevenvaldes Verified Customer Verified Customer

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The mechanic failed to put my paperwork in the proper order after the work was completed, and instead I of me being there 1 1/2 hours I was there for almost 3 hours. However, James gave me a nice discoun order after the work was completed, and instead I of me being there 1 1/2 hours I was there for almost 3 hours. However, James gave me a nice discount for the inconvenience More

by rspr777 Verified Customer Verified Customer

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Great improvement ? ? service was to my satisfaction I like the improvement in the department ? service was to my satisfaction I like the improvement in the department More

by genisoft1 Verified Customer Verified Customer

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