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James Stecker

Overview Reviews (399)

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James Stecker

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.7

399 Reviews

Overview Reviews (399)

Dealership Experience

8 yrs, 11 mos

Industry Experience

11 yrs, 4 mos

4.7

399 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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399 Reviews of James Stecker

July 07, 2026

Dealership Rating

Employee Rating

James was thorough communicative listened to my concerns and issues. They accomplished most of what they could (barring supplie chain issues). They got my car back to me sooner than expected. and issues. They accomplished most of what they could (barring supplie chain issues). They got my car back to me sooner than expected. More

by ParkerB

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

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July 03, 2026

Dealership Rating

Employee Rating

Great experience Great experience and everyone was understanding with me since I was late to the appointment understanding with me since I was late to the appointment More

by PAMLEWALLEN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

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Jul 07, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 03, 2026

Dealership Rating

Employee Rating

It was nice being treated upon arrival. We were well taken care of. Thank you! We were well taken care of. Thank you! More

by KSWEAT0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

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Jul 07, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

June 24, 2026

Dealership Rating

Employee Rating

Amazing experience! James got everything solved for me and made the process extremely easy and pleasant! James got everything solved for me and made the process extremely easy and pleasant! More

by donniefaught

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

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Jun 27, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 24, 2026

Dealership Rating

Employee Rating

Always pleasant! ! Wish basic prices were better.... For regular oil changed and tire rotations Please and thank you!!! ! Wish basic prices were better.... For regular oil changed and tire rotations Please and thank you!!! More

by SENGLISH007

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

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Jun 28, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (770) 872-0884 so we can assist you further.

June 23, 2026

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Employee Rating

James made sure I was satisfied with the end result He would be my preferred advisor would be my preferred advisor More

by CHRISLINBERG

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

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Jun 25, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

June 23, 2026

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Employee Rating

Very pleased with the service. Thankful that the mechanic found the issues that needed to be replaced or fixed. Thanks so much. Thankful that the mechanic found the issues that needed to be replaced or fixed. Thanks so much. More

by MEANDHP526

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 25, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

June 23, 2026

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Employee Rating

The staff at Jim Ellis always take great care of my vehicles and respect my time. vehicles and respect my time. More

by gregbredemann

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Toole

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Jun 25, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

June 18, 2026

Dealership Rating

Employee Rating

I live Jim Ellis overall. I had transferred everything from Rick Hendrick GMC in Duluth to Jim Ellis Mall of Georgia a few years ago, but there has been one or two times that I had transferred everything from Rick Hendrick GMC in Duluth to Jim Ellis Mall of Georgia a few years ago, but there has been one or two times that were complex due to multiple different people saying different things about my warranty (all approved vy GMC). More

by laurenkmartinez

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

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Jun 23, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We really appreciate your feedback! Thank you for bringing this to our attention. We will use your comments to refine our efforts.

June 17, 2026

Dealership Rating

Employee Rating

Always a great experience when we come here. James is the best! Always a great experience when we come here. James is the best! I only come to Jim Ellis and James James is the best! Always a great experience when we come here. James is the best! I only come to Jim Ellis and James More

by Jsc

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

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Jun 23, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!