James Stecker

This place has a very bad display of racial discrimination. Let me explain. The times I have come to Jim Ellis , some advisors at the reception area for service display a very disconcerting at discrimination. Let me explain. The times I have come to Jim Ellis , some advisors at the reception area for service display a very disconcerting attitude when certain people come in. They act if they are busy and don't see the potential customers. This has happened to me 3 times. Fortunately, the young advisor did help me and each time he went out of his way to assist me. This time I was there for an oil change. My appointment was at 9am, I showed up at 830, my vehicle was not ready until after 11am , with no explanation as to why it took so long. The advisor , didn't seem too concerned about it, however , Mr. Charles Pryor, saw that I was there for long time just for an oil change and went to get help for me. My vehicle had the engine and transmission replaced there and is still under warranty. I have no desire to ever come again unless there is a problem with my engine and transmission. If you don't want certain customers, just put up a sign and say so, I am sure other places will glad to help. Very unfriendly place, for sure. More

by BIGBUSA775 Verified Customer Verified Customer

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Very transparent and responsive throughout the process. James was great to work with and communicate. James was great to work with and communicate. More

by adamtom00 Verified Customer Verified Customer

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ED BARNES AND HIS TEAM ARE PHENOMENAL! !! I’m always met w cheerful courteous greetings and excellent service !! I’m always met w cheerful courteous greetings and excellent service More

by MARKPALLOTTA Verified Customer Verified Customer

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Great service will recommend to anyone ed gets 5andabove for all his help 👍 thanks again for all his help 👍 thanks again More

by ICEPICK70 Verified Customer Verified Customer

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While I would have appreciated a shorter wait time, James told me it would be about two hours (in my opinion, that's too long). James was great and all work conducted looked good, except that the windshield told me it would be about two hours (in my opinion, that's too long). James was great and all work conducted looked good, except that the windshield washer fluid was not replaced. I'll be back - appreciate the great customer service!! More

by mjwintersjr Verified Customer Verified Customer

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Always clean, nice place to sit and read when you wait and the crew is always helpful. and the crew is always helpful. More

by BKENNEDY2010 Verified Customer Verified Customer

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Experience was very pleasant and informative. Overall service to my vehicle was excellent Would definitely recommend Jim Ellis Overall service to my vehicle was excellent Would definitely recommend Jim Ellis More

by Jhill89662 Verified Customer Verified Customer

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The customer service was a good experience,he was Nice , courteous an worked in a professional way and I really appreciated the video explaining what was going on with my car. courteous an worked in a professional way and I really appreciated the video explaining what was going on with my car. More

by bowmanmary87 Verified Customer Verified Customer

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James has great customer service. He greeted me when I came to the counter. There was just a small issue with my part that was recalled wasn’t put on correctly. He called me and asked He greeted me when I came to the counter. There was just a small issue with my part that was recalled wasn’t put on correctly. He called me and asked him. Could I bring it back in? Actually he offered for him or someone from the dealership to pick up the vehicle for me, which was really really convenient. I really love that and also my tank was full and they brought the vehicle back so I would definitely be bringing my car there if I have any issues thank you. More

by Rodgersrena@gmail.com Verified Customer Verified Customer

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When my automated brakes went out they fixed it within 3 days instead of 10 days like it was supposed to take I was very pleased. days instead of 10 days like it was supposed to take I was very pleased. More

by RICKY.SMITH120953 Verified Customer Verified Customer

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