James Stecker
James Stecker at Jim Ellis Buick GMC Mall of GA

James Stecker

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6
375 Reviews

Dealership Experience

8 yrs, 9 mos

Industry Experience

11 yrs, 2 mos

4.6

375 Reviews

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375 Reviews of James Stecker

May 04, 2026

Dealership Rating
Employee Rating

James and his staff always take care of the customer. He always goes above and beyond and takes ownership of the experience. I would never go see anyone else but James he knows what customer Service is r More

by stevenvaldes
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

May 02, 2026

Dealership Rating
Employee Rating

The mechanic failed to put my paperwork in the proper order after the work was completed, and instead I of me being there 1 1/2 hours I was there for almost 3 hours. However, James gave me a nice discoun More

by rspr777
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

April 25, 2026

Dealership Rating
Employee Rating

Improved service experience I will be coming back to have my vehicle service Good improvement More

by genisoft1
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

April 25, 2026

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Employee Rating

Great improvement ? ? service was to my satisfaction I like the improvement in the department More

by genisoft1
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

April 25, 2026

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Employee Rating

Awesome to work with Definitely would text them to anyone I know They are excellent More

by Stephen
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

April 22, 2026

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Employee Rating

Always professional and James is always easy to work with and I always go to him when I need service work done. You are lucky to have him. More

by JHCHILDREE
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

Apr 27, 2026

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 17, 2026

Dealership Rating
Employee Rating

We needed our filters changed and the lady said that we would bring them in and they would be done complementary and we got there and we were told we would be charged for them to be placed in the air filte More

by Shanelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2026

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

April 16, 2026

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Employee Rating

Great dealership. James, John and Nick are great Service department is fair and backs their work More

by ferrell_david
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

Apr 21, 2026

Jim Ellis Buick GMC Mall of GA responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! Feel free to reach out to us if you need anything. Have a wonderful day.

April 13, 2026

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Employee Rating

The service was good The express mechanics for oil and filter service were apparently backed up so it took 2 hours even though I had an appointment . The service guy was nice and went to check in why they More

by JADAINSC
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

Apr 16, 2026

Jim Ellis Buick GMC Mall of GA responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 10, 2026

Dealership Rating
Employee Rating

Very professional and efficient ! I have to admit I did not know my 15,000 mile checkup was $349 that is no one's fault guess I just did not realize it but I did have a 10% off coupon More

by HEIDANN
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

Apr 15, 2026

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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