James Stecker

James was very helpful on his day off coordinating with me on the completion and pick up of my vehicle me on the completion and pick up of my vehicle More

by bjfischer200 Verified Customer Verified Customer

Report | Print

My experience is always excellent. James Stecker is one of many reasons why I buy and service our GMC Yukon from Jim Ellis mall of Georgia James Stecker is one of many reasons why I buy and service our GMC Yukon from Jim Ellis mall of Georgia More

by BRIANPS Verified Customer Verified Customer

Report | Print

Always willing to go the extra mile to make sure everything is right Thank you everything is right Thank you More

by bejammin99 Verified Customer Verified Customer

Report | Print

Worst experience I've had in 10 years. Nick, the service manager was great. Dropped my truck off for a 9am appt. to check the check engine light. I never heard anything that day. I texted Nick, the service manager was great. Dropped my truck off for a 9am appt. to check the check engine light. I never heard anything that day. I texted and called multiple times the next day for an update. The update was the check engine light was not on so there was nothing they could do. The other issue was a shudder, 3 people had driven it and 3 different opinions on what's causing it. I did a ride along with the lead mechanic and he did experience the shudder and steering wheel squeak. I was told they are waiting for another truck like mine to see if it does the same. More

by jhiggins14 Verified Customer Verified Customer

Report | Print

This place has a very bad display of racial discrimination. Let me explain. The times I have come to Jim Ellis , some advisors at the reception area for service display a very disconcerting at discrimination. Let me explain. The times I have come to Jim Ellis , some advisors at the reception area for service display a very disconcerting attitude when certain people come in. They act if they are busy and don't see the potential customers. This has happened to me 3 times. Fortunately, the young advisor did help me and each time he went out of his way to assist me. This time I was there for an oil change. My appointment was at 9am, I showed up at 830, my vehicle was not ready until after 11am , with no explanation as to why it took so long. The advisor , didn't seem too concerned about it, however , Mr. Charles Pryor, saw that I was there for long time just for an oil change and went to get help for me. My vehicle had the engine and transmission replaced there and is still under warranty. I have no desire to ever come again unless there is a problem with my engine and transmission. If you don't want certain customers, just put up a sign and say so, I am sure other places will glad to help. Very unfriendly place, for sure. More

by BIGBUSA775 Verified Customer Verified Customer

Report | Print

Very transparent and responsive throughout the process. James was great to work with and communicate. James was great to work with and communicate. More

by adamtom00 Verified Customer Verified Customer

Report | Print

ED BARNES AND HIS TEAM ARE PHENOMENAL! !! I’m always met w cheerful courteous greetings and excellent service !! I’m always met w cheerful courteous greetings and excellent service More

by MARKPALLOTTA Verified Customer Verified Customer

Report | Print

Great service will recommend to anyone ed gets 5andabove for all his help 👍 thanks again for all his help 👍 thanks again More

by ICEPICK70 Verified Customer Verified Customer

Report | Print

While I would have appreciated a shorter wait time, James told me it would be about two hours (in my opinion, that's too long). James was great and all work conducted looked good, except that the windshield told me it would be about two hours (in my opinion, that's too long). James was great and all work conducted looked good, except that the windshield washer fluid was not replaced. I'll be back - appreciate the great customer service!! More

by mjwintersjr Verified Customer Verified Customer

Report | Print

Always clean, nice place to sit and read when you wait and the crew is always helpful. and the crew is always helpful. More

by BKENNEDY2010 Verified Customer Verified Customer

Report | Print