James Stecker

James made sure I was satisfied with the end result He would be my preferred advisor would be my preferred advisor More

by CHRISLINBERG Verified Customer Verified Customer

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Very pleased with the service. Thankful that the mechanic found the issues that needed to be replaced or fixed. Thanks so much. Thankful that the mechanic found the issues that needed to be replaced or fixed. Thanks so much. More

by MEANDHP526 Verified Customer Verified Customer

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The staff at Jim Ellis always take great care of my vehicles and respect my time. vehicles and respect my time. More

by gregbredemann Verified Customer Verified Customer

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I live Jim Ellis overall. I had transferred everything from Rick Hendrick GMC in Duluth to Jim Ellis Mall of Georgia a few years ago, but there has been one or two times that I had transferred everything from Rick Hendrick GMC in Duluth to Jim Ellis Mall of Georgia a few years ago, but there has been one or two times that were complex due to multiple different people saying different things about my warranty (all approved vy GMC). More

by laurenkmartinez Verified Customer Verified Customer

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Always a great experience when we come here. James is the best! Always a great experience when we come here. James is the best! I only come to Jim Ellis and James James is the best! Always a great experience when we come here. James is the best! I only come to Jim Ellis and James More

by Jsc Verified Customer Verified Customer

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James was very helpful on his day off coordinating with me on the completion and pick up of my vehicle me on the completion and pick up of my vehicle More

by bjfischer200 Verified Customer Verified Customer

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My experience is always excellent. James Stecker is one of many reasons why I buy and service our GMC Yukon from Jim Ellis mall of Georgia James Stecker is one of many reasons why I buy and service our GMC Yukon from Jim Ellis mall of Georgia More

by BRIANPS Verified Customer Verified Customer

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Always willing to go the extra mile to make sure everything is right Thank you everything is right Thank you More

by bejammin99 Verified Customer Verified Customer

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Worst experience I've had in 10 years. Nick, the service manager was great. Dropped my truck off for a 9am appt. to check the check engine light. I never heard anything that day. I texted Nick, the service manager was great. Dropped my truck off for a 9am appt. to check the check engine light. I never heard anything that day. I texted and called multiple times the next day for an update. The update was the check engine light was not on so there was nothing they could do. The other issue was a shudder, 3 people had driven it and 3 different opinions on what's causing it. I did a ride along with the lead mechanic and he did experience the shudder and steering wheel squeak. I was told they are waiting for another truck like mine to see if it does the same. More

by jhiggins14 Verified Customer Verified Customer

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This place has a very bad display of racial discrimination. Let me explain. The times I have come to Jim Ellis , some advisors at the reception area for service display a very disconcerting at discrimination. Let me explain. The times I have come to Jim Ellis , some advisors at the reception area for service display a very disconcerting attitude when certain people come in. They act if they are busy and don't see the potential customers. This has happened to me 3 times. Fortunately, the young advisor did help me and each time he went out of his way to assist me. This time I was there for an oil change. My appointment was at 9am, I showed up at 830, my vehicle was not ready until after 11am , with no explanation as to why it took so long. The advisor , didn't seem too concerned about it, however , Mr. Charles Pryor, saw that I was there for long time just for an oil change and went to get help for me. My vehicle had the engine and transmission replaced there and is still under warranty. I have no desire to ever come again unless there is a problem with my engine and transmission. If you don't want certain customers, just put up a sign and say so, I am sure other places will glad to help. Very unfriendly place, for sure. More

by BIGBUSA775 Verified Customer Verified Customer

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