James Stecker
James Stecker at Jim Ellis Buick GMC Mall of GA

James Stecker

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.7
378 Reviews

Dealership Experience

8 yrs, 9 mos

Industry Experience

11 yrs, 2 mos

4.7

378 Reviews

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378 Reviews of James Stecker

May 11, 2026

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Employee Rating

The customer service was a good experience,he was Nice , courteous an worked in a professional way and I really appreciated the video explaining what was going on with my car. More

by bowmanmary87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Prayor

May 09, 2026

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Employee Rating

James has great customer service. He greeted me when I came to the counter. There was just a small issue with my part that was recalled wasn’t put on correctly. He called me and asked More

by Rodgersrena@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Toole

May 08, 2026

Dealership Rating
Employee Rating

When my automated brakes went out they fixed it within 3 days instead of 10 days like it was supposed to take I was very pleased. More

by RICKY.SMITH120953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 07, 2026

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Great service, it was fast and we were out of there in no time. Thank you! More

by alma.izguirre1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 04, 2026

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James and his staff always take care of the customer. He always goes above and beyond and takes ownership of the experience. I would never go see anyone else but James he knows what customer Service is r More

by stevenvaldes
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

May 08, 2026

Jim Ellis Buick GMC Mall of GA responded

We're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 02, 2026

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Employee Rating

The mechanic failed to put my paperwork in the proper order after the work was completed, and instead I of me being there 1 1/2 hours I was there for almost 3 hours. However, James gave me a nice discoun More

by rspr777
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

April 25, 2026

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Employee Rating

Great improvement ? ? service was to my satisfaction I like the improvement in the department More

by genisoft1
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

April 25, 2026

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Employee Rating

Awesome to work with Definitely would text them to anyone I know They are excellent More

by Stephen
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

April 22, 2026

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Employee Rating

Always professional and James is always easy to work with and I always go to him when I need service work done. You are lucky to have him. More

by JHCHILDREE
Recommend Dealer
Yes

Other Employees Tagged: James Stecker

Apr 27, 2026

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 17, 2026

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Employee Rating

We needed our filters changed and the lady said that we would bring them in and they would be done complementary and we got there and we were told we would be charged for them to be placed in the air filte More

by Shanelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2026

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

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