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James Stecker

Overview Reviews (447)

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James Stecker

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.8

447 Reviews

Overview Reviews (447)

Dealership Experience

9 yrs, 3 mos

Industry Experience

11 yrs, 8 mos

4.8

447 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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447 Reviews of James Stecker

November 03, 2026

Dealership Rating

Employee Rating

Courteous, helpful people. Answered any questions, has a great waiting room. Serviced within the time they referenced. Answered any questions, has a great waiting room. Serviced within the time they referenced. More

by Cherlym

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

October 30, 2026

Dealership Rating

Employee Rating

Excellent service, very responsive and had no issues. Jim Ellis called me to schedule service for recall and we got this scheduled right away and everything was on time. Highly recommend! Jim Ellis called me to schedule service for recall and we got this scheduled right away and everything was on time. Highly recommend! More

by arindawood

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Dowdy, Ed Barnes, Monica Hernandez

Nov 03, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 29, 2026

Dealership Rating

Employee Rating

Buena trato, buen tiempo no tardó mucho en aser su trabajo, el personal muy amable. trabajo, el personal muy amable. More

by VERONICA.VI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hola, ¡gracias! ¡Agradecemos tus comentarios! Siempre estaremos encantados de ayudarte si surge cualquier otra cosa. ¡Cuídate!

October 28, 2026

Dealership Rating

Employee Rating

James was quite helpful answering my questions and explaining what would be done. Also, considerate of getting me in and out in a timely manner. explaining what would be done. Also, considerate of getting me in and out in a timely manner. More

by LDROBERTS17

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 30, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

October 28, 2026

Dealership Rating

Employee Rating

Great service department James Stecker is professional service advisor and provided me with update of the repair of my Hummer EV the entire process. Thank you again service advisor and provided me with update of the repair of my Hummer EV the entire process. Thank you again More

by ajnaser5

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

Oct 30, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

October 26, 2026

Dealership Rating

Employee Rating

James was excellent at communicating. He always had great customer service. Very kind. I would 10/10 recommend. He always had great customer service. Very kind. I would 10/10 recommend. More

by kendallnporter

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

Nov 02, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 23, 2026

Dealership Rating

Employee Rating

Always excellent customer service and no issues with my vehicle after servicing Great service experience vehicle after servicing Great service experience More

by CWJDB_93

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

Oct 25, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 22, 2026

Dealership Rating

Employee Rating

Very customer oriented. Highly qualified personnel. Service is great. I have always valued as a customer. James Stecker is my go to advisor. I trust him. Highly qualified personnel. Service is great. I have always valued as a customer. James Stecker is my go to advisor. I trust him. More

by JHCHILDREE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

Oct 24, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hello, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

October 21, 2026

Dealership Rating

Employee Rating

Bought service package when car was purchased, so I always bring it to the dealership to take care of service needs and other issues always bring it to the dealership to take care of service needs and other issues More

by HANKXR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 23, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 17, 2026

Dealership Rating

Employee Rating

Fast and good comms Very fast and great communication. Got me in and out. Very fast and great communication. Got me in and out. Great job. Got me in and out. Very fast and great communication. Got me in and out. Great job. More

by AARON.ROESCH

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

Oct 18, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hello, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

Oct 19, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!