James Stecker | Page 6

Very polite, respectful Courteous and understanding, and they don't push you they tell you what your car needs and leave the rest up to you! they don't push you they tell you what your car needs and leave the rest up to you! More

by Sjwitherspoon18newyork Verified Customer Verified Customer

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Poor follow through from Service Advisor. Required daily phone calls and response to requests only happened immediately after escalated to the Service Manager. Do not remember the name of the Required daily phone calls and response to requests only happened immediately after escalated to the Service Manager. Do not remember the name of the person who answered the phone but would rate 5 stars. She consistently helped. More

by SL_BROWN Verified Customer Verified Customer

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These guys were so helpful and tried to answer my questions. They were very professional. If ever needed again I will take my blazer back again and if I decide to purchase another vehicle, that is wh questions. They were very professional. If ever needed again I will take my blazer back again and if I decide to purchase another vehicle, that is where I will be going. More

by STOCKSJA Verified Customer Verified Customer

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Wouldn’t trust anyone else with my Yukon they take care of their customers…. 5stars of their customers…. 5stars More

by MONTEBRITT Verified Customer Verified Customer

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I had an an on time appointment and very quick service, too. A good experience overall. too. A good experience overall. More

by minton0 Verified Customer Verified Customer

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The service was done within the promised time and was explained to me what was done. All the advisers are very helpful. explained to me what was done. All the advisers are very helpful. More

by Ganesh_saravanan Verified Customer Verified Customer

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Love coming to this location because of James in the service dept. He always make me feel welcome and suggest the best recommendations for my vehicle. I'm big on customer service and I must say, he is a service dept. He always make me feel welcome and suggest the best recommendations for my vehicle. I'm big on customer service and I must say, he is a great asset to this company and location. Thanks James and service team! More

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Oil change schedule software needs attention. Came in for just an oil change and it took 2.5 hours after he stated it would take 1.5 hours. Apparently it got pushed back with whatever system you Came in for just an oil change and it took 2.5 hours after he stated it would take 1.5 hours. Apparently it got pushed back with whatever system you guys use. James noticed it wasn’t completed and made sure to get his guys on it immediately. Took longer quoted but the service dept does great work. Big thanks to James and team but get rid of that automated scheduler. More

by Jreich240 Verified Customer Verified Customer

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James and the whole Jim Ellis Team are great! ! They keep you updated on what is going on with your vehicle and give a thorough explanation!! Thank you!! ! They keep you updated on what is going on with your vehicle and give a thorough explanation!! Thank you!! More

by PAMJONES63 Verified Customer Verified Customer

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Very expensive and unprofessional. Not willing to match prices - I will be going to Roswell where the service is faster, and much more affordable!!!! Not willing to match prices - I will be going to Roswell where the service is faster, and much more affordable!!!! More

by CHELSEA.B.CAMPBELL Verified Customer Verified Customer

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