James was very helpful to me when I stopped by Criswell to by my wife an Alfa Romeo Stelvio Quadrifolio for her retirement gift. He was very informative and went through every feature, switch and car detail until I was fully satisfied. Thanks James.
"Never felt more comfortable."
No pressure, welcoming, and down to earth. I drove 2 hours to buy a car from Criswell! Thats how awesome the team is! Felt so comfortable with James and Krystie. Authentic customer service with zero pressure. Very hard to find!! Only hiccup is we couldn't find the owners manual to my Quadrifoglio but I'm confident they will order me one like they said.
- Philly guy
James provided a seamless experience from inquiry through final deal negotiation. He demonstrated a strong knowledge of the vehicle line up and was able to address specific questions as they arose. He was attentive to my specific requirements and was creative in proposing multiple options for my consideration. Credit to the team and Robert's leadership for their excellent customer service and I look forward to future opportunities for all my vehicle needs.
"Outstanding experience with James Tan and Criswell Maserati"
I had the pleasure of visiting Criswell Maserati recently to take a look at a Maserati Ghibli and was politely assisted from the moment I walked in the door by James Tan. James was absolutely outstanding to deal with! He was very attentive to my many detailed questions from the start and was extremely patient with all of my requests including multiple test drives and even putting the Ghibli side by side to my old car (Mercedes E350) to measure size differences and compare features. Since Criswell has such a large inventory of Maserati's to choose from, James had to move several other cars for me to test drive the specific one I was interested in - he did so with professionalism, patience, and with no pressure on me for a sale. Thanks to the attention I got from James (he spent an entire afternoon with me) and his facilitation of me getting a great deal on the Ghibli, I bought it and drove it home that afternoon. As part of the overall process, the Criswell sales manager Robert Buchanan was also friendly and easy to work with and the finance/business manager (Krystie Zhang) was also outstanding in getting me a great financing arrangement. I highly recommend Criswell Maserati and James Tan as your go to person when you get there!
"Best car purchase experience I’ve had"
- Andre T.
James provided a professional but relaxing purchasing experience. I really appreciated his no-pressure approach. He answered all my questions and gave me the time that I needed to make various decisions. James also took the time to fully explain and demonstrate driving features of the car during the test drive. He was very knowledgeable about the car and did a great job guiding me through the car’s information/entertainment system and convenience features. Thanks James!
"Great experience buying a Used 17 Acura ILX"
I bought a used 2017 Acura ILX with Premier Package for a very reasonable price at Criswell Maserati. James Tan was the salesman and he was very accommodating, allowing me to have the car inspected by a nearby Acura dealer. There were no hidden charges and I think I got a great deal. James also showed me how to use all of the cars features and electronics after the purchase. Recommended!
Rob made leasing of the Alfa Romeo Stelvio extremely easy. He's easy to work with and transparent. If you are in the market for an Alfa or Maserati you have to visit this dealership. You will not regret it. Rob and his team were great. They are personable, professional and knowledgeable and will go out of the way to make you feel comfortable. I could not have asked for a more pleasurable experience. I highly recommend Rob and Alfa Romeo of Germantown! Thank you again Rob!!
"Great to work with!"
James was very professional and helpful without being too pushy. We enjoyed our buying experience and would go back again for future car purchases. Would recommend.
There are many options in the greater Washington area to buy cars, but Criswell is an exceptional dealership who were courteous, responsive and very helpful James Tan went above and beyond to make the whole experience as easy as possible
"Great buying experience"
James Tan made buying a new Alfa Romeo Stelvio a wonderful experience. James was knowledgeable and was able to answer any questions we had. James was an absolute pleasure to work with and I wouldn't hesitate to purchase another car from him. I highly recommend James Tan and Criswell Masarati-Alfa Romeo.