James Thomas | Page 26

Firas, Erik and James from City Volkswagen were absolutely wonderful. They were all extremely nice, patient and very transparent with us. They made our car purchase experience easy and painless. I absolutely wonderful. They were all extremely nice, patient and very transparent with us. They made our car purchase experience easy and painless. I would recommend this dealership to anyone that is in the market of purchasing a new car. I promise you will not be disappointed. More

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Everybody is so nice and informative! Beautiful environment. And rhe cars are so awesome. The hospitality is top notch. Beautiful environment. And rhe cars are so awesome. The hospitality is top notch. More

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Lameshia was very helpful with the entire process! She listened to our wants and needs and found the perfect car in our price range! We are so pleased with our experience! She listened to our wants and needs and found the perfect car in our price range! We are so pleased with our experience! More

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Customer service, communication and transparency was more than you could ask for. Andy and James helped get us to the finish line. We are in love with out new Atlas Cross Sport. Thank again! than you could ask for. Andy and James helped get us to the finish line. We are in love with out new Atlas Cross Sport. Thank again! More

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Everyone at this dealership was beyond helpful. I couldn't have asked for an easier purchasing process for our car. We will be back, and plan on adding another VW car to our family soon! Thank you I couldn't have asked for an easier purchasing process for our car. We will be back, and plan on adding another VW car to our family soon! Thank you everyone at City VW. More

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Marvin was great help. I loved my entire experience at Volkswagen. I will be sending people here I loved my entire experience at Volkswagen. I will be sending people here More

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Mike Pazda was a pleasure to work with. He made the entire experience stess free, no pressure. With managers Firas and James we were able to come to an agreement that was good for all of us He made the entire experience stess free, no pressure. With managers Firas and James we were able to come to an agreement that was good for all of us. More

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Excellent experience. They were quick to locate and find the car we were looking for. They were quick to locate and find the car we were looking for. More

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This was my 2nd visit here at Highland VW, this second experience was the best ever! Highly recommended Keith,James and Faris treated me well!! experience was the best ever! Highly recommended Keith,James and Faris treated me well!! More

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Andy was really nice the whole time, who I enjoyed doing business with, but one of the sales representative Firas I was not pleased with working with him. He added a product unknowingly, I never authorized. business with, but one of the sales representative Firas I was not pleased with working with him. He added a product unknowingly, I never authorized. With my persistence of requesting a breakdown price of each item I’m being offered is how I caught the add on. I asked him to remove it which he did and it brought the price down which I was agreeable to accept. He presented with frustration. The Finance guy was very pushy I had to repeat myself multiple times informing him was not interested in the maintenance plan, I was pleased and comfortable with using my credit he kept repeating telling me it was bad choice. I thought customer satisfaction is important if my choice was pleasing to me then allow me to enjoy it because the dealership is still getting a sale. My experience was not very pleasing. More

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