James Underwood
James Underwood at Kia of North Austin
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James Underwood

Sales Consultant

Kia of North Austin

13175 N US Hwy 183
Austin, TX 78750

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4.8
25 Reviews

Dealership Experience

3 yrs, 1 mo

Industry Experience

6 yrs, 6 mos

Languages Spoken

English English

4.8

25 Reviews

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25 Reviews of James Underwood

May 01, 2024

Dealership Rating
Employee Rating

James made our car buying experience great! We usually dread going to dealerships because well, sometimes it’s just overwhelming but this time it was smooth, quick and exciting! We didn’t fee More

by brookearaujo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 01, 2024

Kia of North Austin responded

Brooke, we're so glad to know that James made your car buying experience smooth and enjoyable at Kia of North Austin. We appreciate the 10/10 recommendation! Enjoy your new vehicle!

April 04, 2024

Dealership Rating
Employee Rating

I’ve been going to this dealership for about 2 1/2 years since I moved to Texas back from North Carolina. And never seen nothing but good service. I’ve taken my car to be serviced there several times, and I More

by ctijerina5808
Recommend Dealer
Yes

Other Employees Tagged: Barry /Guest Services

Apr 08, 2024

Kia of North Austin responded

Thank you for the 5-stars from all of us at Kia of North Austin! We're very pleased to be a part of your recent trade and purchase. We hope you are enjoying your new car and are here for any future automotive needs!

March 09, 2024

Dealership Rating
Employee Rating

Amazing place, helped me out as fast as they could of course even though the place is busy so i understand. great people to talk to, and very helpful More

by zach
Recommend Dealer
Yes
Mar 11, 2024

Kia of North Austin responded

We're glad to know you had a great experience at Kia of North Austin! Our team always strives to provide efficient and friendly service. Thank you for your understanding during busy times, we appreciate it!

February 28, 2024

Dealership Rating
Employee Rating

The staff in both sales and finance were incredibly helpful and super easy to work with. James specifically made the experience quick and painless. More

by lmaraven1344
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Thompson , Bailey Hendrick

Feb 29, 2024

Kia of North Austin responded

We're happy to hear that our team, especially James, were very helpful and super easy to work with. Thank you for your 5-star review!

February 21, 2024

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Great overall buying experience. Very knowledgeable sakes and answered all our questions and requests for our new Telluride. More

by Hunter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bailey Hendrick , Destinie Smith

Feb 21, 2024

Kia of North Austin responded

Hunter, we're glad to know you had a great buying experience at Kia of North Austin! We strive to provide knowledgeable service and answer all questions. Enjoy your new Telluride!

January 04, 2024

Dealership Rating
Employee Rating

James and the finance gentleman were amazing to work with. We will definitely recommend you to family and friends. More

by LMGlenn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Destinie Smith, Bailey Hendrick - finance manager

Jan 04, 2024

Kia of North Austin responded

We're delighted to know that James and our finance team made your experience at Kia of North Austin a memorable one. Thanks for the recommendation! We look forward to assisting your family and friends in the future! Come back and see us again whenever we can be of assistance along the way.

January 03, 2024

Dealership Rating
Employee Rating

Always extremely courteous and professional. Purchased my vehicle here and will be returning for my next! More

by FLANNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wills Philyaw, Hannah Brusseau

Jan 04, 2024

Kia of North Austin responded

Congrats on the new car, Flanny! We're delighted to know you had a great experience with us at Kia of North Austin! We look forward to assisting you again when it's time for your next vehicle. Safe travels in your new ride until then!

December 06, 2023

Dealership Rating
Employee Rating

Kia North is a great dealership to buy from I have bought several vehicles from this dealership and anytime I had any issues with my vehicle It is always taken care of.. I will recommend any one looking to b More

by SweetBee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 07, 2023

Kia of North Austin responded

We're so glad to know you've had positive experiences with us at Kia of North Austin! Your recommendation means a lot and we appreciate your continued support. We'll always be here for any vehicle needs you may have in the future!

October 23, 2023

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Employee Rating

A great dealership wonderful customer service I would recommend the company to everyone thank you More

by maxineminter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wills Philyaw, Bailey Hendrick, Nick Myhra , Jason Bertola, Calvin Coffee, Joe Gomez

Oct 24, 2023

Kia of North Austin responded

Hi, Thank you for the review. We are glad your time with us was a wonderful experience. We hope to see you again soon.

Oct 24, 2023

maxineminter responded

Great Job

August 22, 2023

Dealership Rating
Employee Rating

Well, update: It seems that I did not have the correct phone number for James. We’ve sorted it out and he’s been tremendously helpful. I called Daniel in service to ask about roadside hazard (as in, More

by lquenon1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Levi Durst , I’m not sure which sales manager I spoke with. I was very polite with him and explained my dissatisfaction. He was very uninterested and let me know by (literally) hanging up on me. I was not ‘an angry customer.’ I was just letting him know what happened.

Aug 24, 2023

Kia of North Austin responded

Hello, Thank you for bringing this to my attention. It is regrettable to hear about the experience you had with us. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ben Klein Benklein@lithia.com General Manager

Aug 26, 2023

lquenon1 responded

I don’t think I’m able to edit this review. I have made a mistake I did speak with James and apparently I had the wrong phone number. I don’t know what happened to the messages that I left at the front desk but apparently they did not make it back to him and when I did finally get in touch with him, he actually called me a couple of times and was said that he had not gotten a Messages and we spent some time on the phone and worked it all out, so James deserves all five stars like I gave them in the beginning he did a very, very good job.

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