Jami Meredith | Page 27

Safety recall on passenger seat airbag. The staff were extremely courteous, helpful and efficient. They had all my paperwork ready and I was able to leave immediately for work with a loaner The staff were extremely courteous, helpful and efficient. They had all my paperwork ready and I was able to leave immediately for work with a loaner car.You have a well run organization! More

by mjfrankmj Verified Customer Verified Customer

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Above and Beyond My Acura TSX rarely has any problems (109,000 miles), so I tend to go to my dealer for maintenance. This time I had to have the brakes replaced, and t My Acura TSX rarely has any problems (109,000 miles), so I tend to go to my dealer for maintenance. This time I had to have the brakes replaced, and the clutch checked. Jamie was my service agent, and she went above and beyond what I have experienced at past dealers. She kept me constantly informed (but not intrusively so) with a phone app, and had two other service people drive the car to check out a particularly puzzling problem. They agreed the clutch was acting hinky (my word) and finally resolved it as not being a problem. They did not even charge me for the extensive, time-intensive diagnostic work. I felt as if Jamie were treating my car as it was her own problem, and that is a rare relationship to have with a service agent who must process dozens of cars a week. I don't feel that Jamie is an exception for Acura Columbus. All the agents and people who work there seem to enjoy their time their, at least that is how it seems to me, seeing from the outside. John, the manager, has put together a great team of people who are skilled at their job and still considers the customer relationship as important. More

by Falsoon Verified Customer Verified Customer

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Excellent service and excellent repair. Also, I was given a loaner for a few days and was able to get to all my appointments and not disrupt my work schedule. service and excellent repair. Also, I was given a loaner for a few days and was able to get to all my appointments and not disrupt my work schedule. More

by JSK3113 Verified Customer Verified Customer

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Good Customer Service Upon arrival Zach was great to work with. Jami was very accommodating and did a nice job of keeping me up to date during the service. Upon arrival Zach was great to work with. Jami was very accommodating and did a nice job of keeping me up to date during the service. More

by GPP Verified Customer Verified Customer

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Better than expected The multi-point inspection was not accurate, they missed radiator leak,and very low on acid. I told service person that I had to replace alt. Because The multi-point inspection was not accurate, they missed radiator leak,and very low on acid. I told service person that I had to replace alt. Because of overcharging , they should have checked alt. More

by WALMSCI Verified Customer Verified Customer

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Multiple Tire Issues I had my car towed to the dealership with one flat tire and a nail in the other one. Zach was extremely patient, friendly and informative. He kept me I had my car towed to the dealership with one flat tire and a nail in the other one. Zach was extremely patient, friendly and informative. He kept me up to date with exactly what was happening with my tires and was able to repair them both without needing to replace either of them. Jami was also great! I feel comfortable leaving my car in the hands of Acura Columbus! More

by JILLIAN.Y.BOWERS Verified Customer Verified Customer

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Good Communication I worked with Jami Meredith - there were some unexpected services that my car needed that significantly increased my bill. Jami kept an open line of I worked with Jami Meredith - there were some unexpected services that my car needed that significantly increased my bill. Jami kept an open line of communication with me as I processed this information and happily discussed the situation with me multiple times. I greatly appreciated this openness and patience. More

by JDALY98531 Verified Customer Verified Customer

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Excellent Service Experience I had a great experience when I brought my car in for service. jami always takes care of me when I come in. She goes the extra mile to be sure all of I had a great experience when I brought my car in for service. jami always takes care of me when I come in. She goes the extra mile to be sure all of my concerns are addressed and resolved. Larry and another man in service listened to my "car noises" and didn't treat me like I was crazy or hearing things. Acura Columbus is the only dealer I've ever taken my car to and I wouldn't consider going anywhere else due to the service I get. Eddie always has a smile and a friendly hello and he remembers me which I think is incredible given all of the people he interacts with every day. More

by KWELCH1017 Verified Customer Verified Customer

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Exceptionally friendly and helpful I always have a great experience at this dealer. I have had several issues the last couple of years with my car and Jim went out of his way to make su I always have a great experience at this dealer. I have had several issues the last couple of years with my car and Jim went out of his way to make sure I didn't get unnecessary service done during my most recent service visit. Everyone here is great at answering my questions and are always extremely personable and helpful. More

by cbacura Verified Customer Verified Customer

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Friendly, efficient and cost effective Service is on time for your scheduled appointment, very informative of the work that needs to be done, cost effective, comfortable waiting area with s Service is on time for your scheduled appointment, very informative of the work that needs to be done, cost effective, comfortable waiting area with snacks and WIFI, and efficient. More

by JFERGUSON2 Verified Customer Verified Customer

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