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Jami Meredith
Jami Meredith | Page 26
Service Consultant
Acura Columbus
4340 West Dublin Granville Road
Dublin, OH 43017
307 Reviews
307 Reviews
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307 Reviews of Jami Meredith
June 12, 2017
Odd Issue, Resolved Professionally, for the most part I had, what sounded like, a bolt rolling around in my passenger's side front door for 2 years. I finally decided to mention it at my oil change appoi I had, what sounded like, a bolt rolling around in my passenger's side front door for 2 years. I finally decided to mention it at my oil change appointment along with an issue with my key fob dying shortly after changing the battery. When I was checked in the guy suggested buying a battery from Acura for the key fob issue because they are "supposed" to be better than something you'd buy at Walmart. Said it should last about 3 years or so. Only cost me $6 to try out that theory so I was pleased. My car was at Acura for 3 hours before they let me know my car was ready. (oil change + 1hour service appointment for the bolt-sound issue. I wasn't very happy with the response I got regarding the sound bolt-sound issue. What I was told was that they did not hear anything and that I had items in my door pocket (generally where most people put the trash in their car). I would not have been upset had they just said "we don't hear anything so we can't look into it" but instead I was being told basically that I'm dumb enough to think that if I don't take the things out of my car door- that they won't roll around and make noise. I mean, COME ON! After asking about it before checking out, Todd got a little defensive with me and didn't want to hear my concern. He immediately pointed me to Jami. I was told by Jami that I could go out with a maintenance person to see if he could hear anything. Of course we went out and I didn't hear the sound but he did say that if I heard it to certainly bring it back in. I wish I remembered his name because he was very reassuring that I wasn't being a pain! By the next Monday the sound was back. So I reached out to Jami and she made an appointment for me within the next couple of days to bring it back in. She offered that if they didn't hear it initially, that they would keep the vehicle until they heard it and were able to solve the issue. I was given a courtesy vehicle as well which was convenient. They did end up finding out that there was a piece of candy - I know, really? - rolling around underneath my carpet. So a piece of candy had been driving me crazy for 2 years. I was VERY dissatisfied with the initial result. The response I got made me feel like they were just too busy to look into it further. But Jami was VERY quick to rectify the situation and made me feel like I wasn't being a bother. She did a good job to "make it right" and keep me as a returning customer! More
by nikole.mcbee
Verified Customer
June 07, 2017
Jami - Above and Beyond Jami went above and beyond the call of duty in getting my ILX a/c repaired. She is why we will keep coming back to Columbus Acura! Jami went above and beyond the call of duty in getting my ILX a/c repaired. She is why we will keep coming back to Columbus Acura! More
by SOD_WEBWORM
May 31, 2017
regular service I have worked with Jami in the past and I worked with Zach for this particular service appointment. Both individuals were extremely helpful and profe I have worked with Jami in the past and I worked with Zach for this particular service appointment. Both individuals were extremely helpful and professional. I would like to note especially, that in a previous appointment for issues with my headlights, Jami was amazing. She was able to take what would have been a very negative experience (and one that would have likely caused me to not purchase another Acura) and converted it into an exceptional experience...even though the situation was caused by someone else (who had left the dealership recently). I missed the opportunity to complete a survey at that time and just wanted to convey my appreciation for Jami at this time. More
by MAUN-SMITHC
Other Employees Tagged: Zach Zeune
May 16, 2017
Great last minute service I called the dealership after having a mishap with my car just hours before a planned weekend trip. Greg in parts assured me that they had what I nee I called the dealership after having a mishap with my car just hours before a planned weekend trip. Greg in parts assured me that they had what I needed in stock and put me in touch with Jami who made sure that I got in that morning to get the repair done so I could get on the road. Can't say enough about the great service I received after a not so great start to my day! More
by RENEEGIBSONTS
Other Employees Tagged: Greg in parts
May 11, 2017
Great Service This is the best service I have ever received from a dealership will be taking all my service needs to Acura Columbus! I was kept in the loop with wha This is the best service I have ever received from a dealership will be taking all my service needs to Acura Columbus! I was kept in the loop with what was going on with my car and I was given a loner car which no other dealership has ever offered to do that for me. So I greatly appreciated it! More
by jennaa18
April 17, 2017
MDX 2016 Brought my car in for the second service since leasing the vehicle. Everything was explained as to what was needed for this service visit along with Brought my car in for the second service since leasing the vehicle. Everything was explained as to what was needed for this service visit along with cost. Everyone was friendly...I was shown the waiting area which was very nice. Car was serviced quicker than I thought and was washed. Very satisfied. More
by BJFDDS
Other Employees Tagged: Joyce Garrett, Benjamin King, Im sorry but do not rememberall the names of those that helped me.
April 14, 2017
Great service Acura Columbus has friendly personnel in both the service area and sales. I feel like they are always prompt and curtious with all my repair needs. Acura Columbus has friendly personnel in both the service area and sales. I feel like they are always prompt and curtious with all my repair needs. More
by RGANDES
April 11, 2017
Excellent Acura service I have been a customer of Acura Columbus service department for 27 years thru 5 autos. I've always been happy with the service. Fast, friendly. If I have been a customer of Acura Columbus service department for 27 years thru 5 autos. I've always been happy with the service. Fast, friendly. If you need a loaner while your car is being serviced, they have one for you. More
by MIKE-BROWN
April 07, 2017
Great Service Thanks much to Jamie Meredith, she worked with my budget and as a single family we are eternally grateful. Much blessings!. Keep the pleasant persona Thanks much to Jamie Meredith, she worked with my budget and as a single family we are eternally grateful. Much blessings!. Keep the pleasant persona. JL More
by HILIVELOVELAUGH
March 29, 2017
friendly, understanding people Overall, the people were very understanding on finding the root problem to my car troubles. They had the best interests for the car and my needs/safet Overall, the people were very understanding on finding the root problem to my car troubles. They had the best interests for the car and my needs/safety and gave me the best options to take care of the car right away with reasonable pricing and timing. Thank you! More
by KTGONZALEZ23
