Jami Meredith | Page 29

Airbag Recall Recall repair handled promptly with good communication. Routine maintenance provided as part of the service. Very satisfied with the service and the Recall repair handled promptly with good communication. Routine maintenance provided as part of the service. Very satisfied with the service and they even washed the car. More

by GBENNETT Verified Customer Verified Customer

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Transmission Problem - No Problem I recently took my 2-month old Acura MDX in for service after having a technician perform a "ride-along" with me to diagnose what I feel are some tran I recently took my 2-month old Acura MDX in for service after having a technician perform a "ride-along" with me to diagnose what I feel are some transmission issues. When accelerating from a stop the tachometer quickly jumps RPMs without giving the car much noticeable acceleration. It seems to do this when shifting from 1-2, 2-3 and sometimes 3-4. I am not a "lead foot" but things just didn't seem right. The technician that I rode with (possibly Eddy?) agreed that they should take a further look at it. I dropped my MDX off a few days later but unfortunately they didn't find any issue. Now I am worried that I have an expensive lease payment for the next 2.5+ years on a vehicle that I am not thrilled with (this is the ONLY issue I have with the vehicle - I LOVE everything else!). The rest of my service experience was excellent. When I returned the loaner vehicle the next day I had forgotten my garage door opener in it. I called and spoke with Jami who was able to track down the garage opener from the next customer who had the loaner vehicle and get it back to me the very next day. That was excellent service! More

by lentzcasey Verified Customer Verified Customer

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Part snafu They had to order a part so I came back a few days later and after disassembling my car they noticed the part wasn't there. They sent me home in a bra They had to order a part so I came back a few days later and after disassembling my car they noticed the part wasn't there. They sent me home in a brand new car for a few days until my car was fixed and I brought theirs back. I feel they were up front about the mix-up and Jami handled it like a pro. Other than some of my time, I don't feel like I lost anything and as always they treat you like you are the most important person there. Acura Columbus continues to be my favorite car store. More

by mikesharifox Verified Customer Verified Customer

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Acura Tire Needs Recently our 2006 TL needed four new tires and Acura readily accommodated that need. The tires were top quality and expertly installed, including ba Recently our 2006 TL needed four new tires and Acura readily accommodated that need. The tires were top quality and expertly installed, including balancing and alignment. It took longer than was estimated when the car was dropped off, which was somewhat inconvenient because of other time constraints. More

by dandbfrost Verified Customer Verified Customer

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Service for an old Acura RL Thanks to Jami for all her help. My 2000 Acura RL will continue for another year, This is the fourteenth year of great service for my Acura! Thanks to Jami for all her help. My 2000 Acura RL will continue for another year, This is the fourteenth year of great service for my Acura! More

by LACHER Verified Customer Verified Customer

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1st class Jami was very helpful she did everything to help us get our car back in a timely manner and work was done perfect and price was fair. Jami was very helpful she did everything to help us get our car back in a timely manner and work was done perfect and price was fair. More

by RANDAL0 Verified Customer Verified Customer

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Busy day at Acura Things were backed up when I arrived for my 8:30 appointment. Eddie rode in my vehicle with me and was great. He quickly identified the noise. I was Things were backed up when I arrived for my 8:30 appointment. Eddie rode in my vehicle with me and was great. He quickly identified the noise. I was told my car would be ready by no later than 3:00. It wasn't. I stopped by at 3:20 and it was being washed. More

by jim.aldridge Verified Customer Verified Customer

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Transmission Review The folks at Acura Columbus was all very attentive, nice and proactive. The overall customer experience here has been top notch since my July purchas The folks at Acura Columbus was all very attentive, nice and proactive. The overall customer experience here has been top notch since my July purchase. More

by cjkowalke91 Verified Customer Verified Customer

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Got 'er done My wheel cracked, and I was desparate to get it fixed. Not only did this dealer get the wheel fixed correctly, they also performed the standard multi- My wheel cracked, and I was desparate to get it fixed. Not only did this dealer get the wheel fixed correctly, they also performed the standard multi-point inspection to make sure the rest of my car was working as well. I just wish they were open on Sundays. More

by Nick Verified Customer Verified Customer

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They made it right Had a bit of an issue getting the diagnostic right as can sometimes be the case but the team turned every stone and got it right in the end. Jami and Had a bit of an issue getting the diagnostic right as can sometimes be the case but the team turned every stone and got it right in the end. Jami and Eddie handled it with the highest level of professionalism. This is more than appreciated. Thanks, guys! More

by RBARKERI Verified Customer Verified Customer

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