Jamie Brenneman
Jamie Brenneman at BMW of Catonsville
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Jamie Brenneman

Service Advisor

BMW of Catonsville

6700 Baltimore National Pike
Baltimore, MD 21228

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4.8
83 Reviews
4.8

83 Reviews

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83 Reviews of Jamie Brenneman

May 01, 2024

Dealership Rating
Employee Rating

Jamie is a great service adviser, she listens and gets what needs to be done without a condescending attitude that other service advisers in the past have displayed. More

by najnad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2024

BMW of Catonsville responded

Hello Najnad, we're happy you found our staff to be so supportive during your experience here at BMW of Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

November 28, 2023

Dealership Rating
Employee Rating

Very helpful, walked me through the whole process. Left knowing everything I needed about my new vehicle. More

by Lynnea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 12, 2023

Dealership Rating
Employee Rating

Excellent and consistent service across departments. Service has been great. Many thanks to Jaime B. for always making the process so easy. More

by Lcolom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Choi

Sep 15, 2023

BMW of Catonsville responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

September 07, 2023

Dealership Rating
Employee Rating

Unprofessional sales rep. Had a serious complaint with my purchase and the dealership, and continue to get blown off. This is a very dishonest dealership who does not care abo More

by Brett.eastham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Howard Moon

Sep 11, 2023

BMW of Catonsville responded

Brett.eastham, Thank you for your business and for discussing this situation with our-preowned sales manager, Jerry Herbert. Before offering any Certified Pre-Owned vehicle for sale, the vehicle must pass an extensive inspection to ensure it meets, or is brought up, to certain standards. Additionally, a limited warranty accompanies the vehicle for all covered components. Unfortunately, many factors, such as road conditions and driving habits, can affect the life of the motor mount, and therefore, they are considered a wear and tear item, which is not covered by the CPO warranty. We understand a needed repair 8 months after purchase can be frustrating, and we are glad we worked out a mutually agreeable resolution for you regarding this matter. If we can help with anything else, please feel free to contact our General Manager, David Lee at david.lee@mileone.com or 410-818-3356.

March 31, 2023

Dealership Rating
Employee Rating

Great experience! Jamie was awesome. Super patient and answered all my questions. Will definitely use her in the future! More

by Pgoog
Recommend Dealer
Yes
Apr 03, 2023

BMW of Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 18, 2023

Dealership Rating
Employee Rating

I am extremely grateful and pleased to have Jamie as my service advisor. She is very responsive and has impeccable customer service. In addition, The service provided by everyone at Catonsville BMW is se More

by plumdouglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mel Cuesta

Mar 20, 2023

BMW of Catonsville responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

February 21, 2023

Dealership Rating
Employee Rating

This dealership is amazing and has the best service department.my service advisor always sets perfect appointments and the same tech has been working on my cars for years now!!Love everything about the More

by Gencoupe345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2023

BMW of Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 13, 2023

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Employee Rating

Best service as always. No issues whatsoever getting my car in for the appointment and getting tires installed.Amazing dealership More

by Gencoupe345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2023

BMW of Catonsville responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

November 30, 2022

Dealership Rating
Employee Rating

With many thanks and appreciation to Sam today for providing his invaluable assistance with my issue after 2 days of unresponsive voicemails to the Finance Director (I understand there may have been e More

by JKim
Recommend Dealer
Yes
Dec 02, 2022

BMW of Catonsville responded

Hi, thank you for your support! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 28, 2022

Dealership Rating
Employee Rating

The advisors Jamie Brenneman and Brittany Hill are awesome and kept me informed! Give them raises ASAP!! More

by MoMo S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brittany Hill

Oct 01, 2022

BMW of Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Catonsville!

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