Mike Winter

Neil & Mike are the best! Excellent service & everyone is so nice and helpful here. Thank you so much for yet another great experience! Excellent service & everyone is so nice and helpful here. Thank you so much for yet another great experience! More

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Mike, Neil, and team are awesome. Very professional and honest. My car looks great! Thank you again so much. Very professional and honest. My car looks great! Thank you again so much. More

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My situation had been so very disappointing. My car was there July 15,2022. There is an issue with the turbo. I was told it was bad enough to be fixed under the sulev warranty, however it stoppi My car was there July 15,2022. There is an issue with the turbo. I was told it was bad enough to be fixed under the sulev warranty, however it stopping running 2 days later and on July 20 I was told the engine needed to be replaced. After paying $225 for a diagnostic , 5 days later it another major issue. Not 5 month just 5 days later. I was told if it stopped running or failed emission then bring it back to be fixed. I have emailed and talked to several people and not one of them will answer the question " How does my car have a major engine issue 5 days after having a diagnostic?" Supposedly there is metal in the oil pan. The turbo issue most likely put a strain on engine. More

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I highly recommend BMW of Catonsville. Both Neil and Mike Winters were very professional, kind, and made sure all went smooth! Thank you so much for a positive experience! Both Neil and Mike Winters were very professional, kind, and made sure all went smooth! Thank you so much for a positive experience! More

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I have been a loyal and dedicated customer for 3 years. My current experience has been a nightmare and totally unacceptable. My car cut off and wouldn't start on June 2, 2021. I had it towed to BMW of Cato My current experience has been a nightmare and totally unacceptable. My car cut off and wouldn't start on June 2, 2021. I had it towed to BMW of Catonsville because I trusted their reputation and mission statement for providing exceptional service and for peace of mind. June 2 – car stopped running, towed to BMW of Catonsville June 3 – state-of-the art diagnostic test concluded faulty battery (car required reprogramming due to change of battery) June 4 – received video stating repairs were complete and car was running fine; however, technician noticed suspension issue while test driving the vehicle (Note: no mention of any noise, knocking, smoke, leaking or engine issue) June 10 – received video confirming inner and outer tire rods were replaced June 11 – received phone call stating car was running great; all repairs were completed; was test-driven to confirm repairs and car was ready for pickup June 12 – car broke down again (next day after pickup); towed back to dealership June 14 – was told the car needed a starter, however, my car was still sitting on the parking lot where the tow driver left it. I questioned the integrity of the technicians and diagnosis and requested to speak with the manager. June 16 – Spoke with manager (Mel Cuesta), verbalized my concerns and issues and he agreed that things weren’t adding up June 17 – I was told my engine was blown and needed to be replaced; quoted $25,000 for repairs and later changed it to $15000. June 28 – I reached out to corporate and filed a complaint, corporate suggested I bypass Mr. Cuesta and speak to Mr. Mike Winter (Service Director) concerning my vehicle and my complaints. Spoke with Mr. Winter and was told there was nothing he could do. Mr. Cuesto also told me I was required to put down ½ of the cost of the engine before repairs would be started. They offered me $1000- $1500 and said I had to have at least an 800 credit score to trade my 2014 550i. for which I found to be extremely offensive and insulting. And to add insult to injury, I was belittled and harassed to return the loaner when there has not been any resolution for my car. How could a certified technician put a car on a diagnostic, have it running, send video saying it's running great, test drive it and not know the engine was blown. Plus put a new battery in, reprogram it and the check engine light didn't come on. This dealership does not stand by its values and principles and treated me unfairly and showed no empathy or concern for my situation. My car did not have these issues before going in for service. More

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Best service in Maryland! Everyone is exceptional and goes out of their way to accommodate me any time I go there.The service team ROCKS goes out of their way to accommodate me any time I go there.The service team ROCKS More

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Professional courteous polite. Keon was a gem did all he could to assist and when he needed additional help he was assisted by Mike. I did not have pleasure of speaking with him, but I appreciate his help i could to assist and when he needed additional help he was assisted by Mike. I did not have pleasure of speaking with him, but I appreciate his help in solving my issues. Don’t waste your time at the BMW of Towson, it’s worth the drive!! More

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I recently reached out to Mike about a few concerns I had with my vehicle. Mike was very thorough and followed up with me throughout the process. Thank you Mike for the world class service you provided. with my vehicle. Mike was very thorough and followed up with me throughout the process. Thank you Mike for the world class service you provided. More

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Excellent customer service The employees at this service department are exceptional. I drive by other BMW service departments to come here. I would highly recommend to friends The employees at this service department are exceptional. I drive by other BMW service departments to come here. I would highly recommend to friends and family. More

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Jaw dropping experience My experience with BMW of Catonsville has been nothing but amazing. The professionalism this dealer stand behind is truly phenomenal. My service advis My experience with BMW of Catonsville has been nothing but amazing. The professionalism this dealer stand behind is truly phenomenal. My service adviser Jammie Brennaman and Brittany Hill made my experience very pleasurable while my car was being serviced. Jammie Brennaman kept me updated on the progress of my vehicle and made sure my needs were met. The professionalism this dealer has is so remarkable, I bypass BMW of Towson.... More

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