Jamie Kissinger | Page 20

Consistency This was my 3rd visit to your your dealership for service and each time my experience has been positive. Jamie and his team have been efficient and co This was my 3rd visit to your your dealership for service and each time my experience has been positive. Jamie and his team have been efficient and cordial each time. More

by ronaldlongman Verified Customer Verified Customer

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Outstanding all the way around! Arrived afew minutes early. Was greeted right away.( jamie was on the ball) work was completed in a timely fashion and was very pleasd with there insp Arrived afew minutes early. Was greeted right away.( jamie was on the ball) work was completed in a timely fashion and was very pleasd with there inspection and work completed. Had my dog DIGIT AND SOMEONE BROUGHT OUT WATER FOR HIM. . great experience ! More

by Leemazzar2261 Verified Customer Verified Customer

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Worse customer service I’m still at a loss how a dealership can keep a vehicle for six months and still not diagnose the problem. The first visit we were told a bad alternat I’m still at a loss how a dealership can keep a vehicle for six months and still not diagnose the problem. The first visit we were told a bad alternator. After multiple back and forth interactions we replaced the alternator. Long behold the van cut off while driving on the way home. We were told to bring it back. The second visit left my van basking in the sun untouched for months. Because they could replicate the issues. The mileage changed two miles. We were told to pick it up again. Again the issues happened on us 19 before making it home. We were told to return the van for further diagnostics. They then wanted to replace a 1600 dollar part that we had already replaced with no guarantee it would solve our issues. We dropped our van off June of 2019. We finally gave up on them fixing any issues December 2019. Don’t waist your money with this company. Mike the manager is horrible with customer services. He’s full of excuses on why you can never get a response. This company should be ashamed. More

by Capabiancod Verified Customer Verified Customer

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Recent service Overall great service and communication. Timely and efficient and extremely helpful. I bought the car here originally and will continue to come for th Overall great service and communication. Timely and efficient and extremely helpful. I bought the car here originally and will continue to come for the service. More

by djbones64 Verified Customer Verified Customer

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Oil & maintenance Superior service and customer service Jaime is the best! Explained the repairs recommended and had my Jeep back in the same afternoon. Washed and read Superior service and customer service Jaime is the best! Explained the repairs recommended and had my Jeep back in the same afternoon. Washed and ready for my trip to Illinois for Christmas! More

by tammydutton01 Verified Customer Verified Customer

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The service experience at Ferman The service department at Ferman is first rate. My service manager Jamie was efficient courteous and professional.The customer lounge was amply equipp The service department at Ferman is first rate. My service manager Jamie was efficient courteous and professional.The customer lounge was amply equipped with clean restrooms hot coffee,fresh donuts,tv and WiFi.A pleasant experience all around. More

by Bbridges90 Verified Customer Verified Customer

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awesome My 1st time here. I usually get maintenance in Tampa but I’ll be coming back. Staff was awesome and quick. Only waited about an hour or so. Price was My 1st time here. I usually get maintenance in Tampa but I’ll be coming back. Staff was awesome and quick. Only waited about an hour or so. Price was cheaper than the dealership I’ve been going too. More

by stevencharbonier Verified Customer Verified Customer

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Awesome Jamie at Fernan Jeep of NPR was awesome and a life savor. He was able to get me in ASAP when my Jeep had a leak which turned out to be a huge issue. J Jamie at Fernan Jeep of NPR was awesome and a life savor. He was able to get me in ASAP when my Jeep had a leak which turned out to be a huge issue. Jamie made sure everything was taken care of and really helped me More

by joshua.ouchie Verified Customer Verified Customer

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No Complaints Routine maintenance. I was in and out quicker than I thought I would be. I like that they keep you updated with text alerts. No complaints or issues. Routine maintenance. I was in and out quicker than I thought I would be. I like that they keep you updated with text alerts. No complaints or issues. More

by JJLang Verified Customer Verified Customer

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Awesome as always Always fast, professional and pleasant. Gets my Jeep in and takes care of my service fast. Waiting area is always clean and welcoming with coffee and Always fast, professional and pleasant. Gets my Jeep in and takes care of my service fast. Waiting area is always clean and welcoming with coffee and water More

by Jeepgirl Verified Customer Verified Customer

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