Jamie Martin

Highly recommend Val Ward Cadillac for all your Caddy needs! The customer service here is consistently top notch. The entire team is friendly, welcoming, professional, and always accommodating. Jane and needs! The customer service here is consistently top notch. The entire team is friendly, welcoming, professional, and always accommodating. Jane and Jamie in the service department are exceptionally knowledgeable and always go above and beyond to ensure customer satisfaction. The sales department is equally impressive - they go out of their way to make sure you’re happy with your purchase! Val Ward also offers a wide selection of new and quality pre owned cars to choose from, making it easy to find the right fit. There’s a reason Val Ward has been rated ‘Dealer of the Year’ for 8+ years! Every visit is an exceptional experience that sets them apart, 10/10 rating! More

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Jamie and all the staff I encountered were pleasant and friendly. The service was completed promptly and the car was washed. The waiting room was comfortable and neat. Overall a great experience. friendly. The service was completed promptly and the car was washed. The waiting room was comfortable and neat. Overall a great experience. More

by twhite46 Verified Customer Verified Customer

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Always do what I want when my vehicle gets serviced. Jamie always keeps me informed on my maintenance schedule and takes great care of me when I get service completed at Val Ward. Jamie always keeps me informed on my maintenance schedule and takes great care of me when I get service completed at Val Ward. More

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jamie takes pride in customer care and follows up of quality of the repair personally each time quality of the repair personally each time More

by vidaz28 Verified Customer Verified Customer

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everything went really well. Clean shop, nice employees and smiles all around. Definately a good place to have service done. Clean shop, nice employees and smiles all around. Definately a good place to have service done. More

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They always take care of you Other dealerships don’t even come close to Val Ward even come close to Val Ward More

by GODLY30 Verified Customer Verified Customer

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same issues with car since day one. ..back up camera stops working every time I arrive back in Florida from NY (approximately once a month). They kept my car, sent me home in a disgust ..back up camera stops working every time I arrive back in Florida from NY (approximately once a month). They kept my car, sent me home in a disgusting uber that was filthy and smelled like marijuana... picked car up the next day and got an attitude... car was fixed with a "hard reset" they just unplugged the battery and fuse and replugged....they had to keep my car overnight for that and send me home in a gross uber? Service people at Val Ward have attitudes and are not super helpful. I've purchased three Cadillacs from this dealership in the last 3 years and I'll never buy another one! Not to mention when in February it broke down on a 3 hour trip I was taking...the fuel pump module failed (a KNOWN problem evidently, which SHOULD BE A RECALL before someone gets KILLED!!!) Thank GOD I had gotten off the highway where I would've literally been driven over by a truck as the accelerator just stopped working and the car just rolled to a complete stop!!! I was stuck on the side of the road with my 89 year old mother....I called Val Ward as my car had less than 3k miles on it and they did NOTHING to help me! I'm so thankful for Huston Cadillac in Lake Wales! They went OUT OF THEIR WAY to help me. They took my car right in, sent someone to another dealership to get the part, fixed my car and sent me back on my way within two hours! They're the best! Val Ward is the WORST! More

by Unhappy Customer Verified Customer Verified Customer

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Service Advisor (Jamie) and all of the other Service Personnel were very accommodating. Enthusiastic, knowledgeable, and always highly professional during our interactions. Perfect ambassadors for the Personnel were very accommodating. Enthusiastic, knowledgeable, and always highly professional during our interactions. Perfect ambassadors for the iconic Cadillac! More

by lesterc Verified Customer Verified Customer

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I was pleased with the service I received plus the Uber transport home and then the car was dropped off after being repaired. The labor was much higher than I thought fair but that was not negotiable and I transport home and then the car was dropped off after being repaired. The labor was much higher than I thought fair but that was not negotiable and I didn’t have any coupons with me so I didn’t get any discounts but overall I’m pleased. Hopefully I will not need any new repairs done in a while More

by CHEFHARRIS Verified Customer Verified Customer

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Jamie go's above and bey and to help the customer and does a great job. does a great job. More

by vidaz28 Verified Customer Verified Customer

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