Jan Goebel | Page 2

I was originally told my oil change would not be free. The service rep then called and found out it was. If I would not have questioned this I would have paid for the service. Also, they performed anot The service rep then called and found out it was. If I would not have questioned this I would have paid for the service. Also, they performed another service for approximatly $200 that was based on the 31,000 milage. I told customer rep I thought I only had 21,000 miles. I told him if I was correct don't do the service. They did the service but when I got my car it only had 21,000 miles. Don't have the name of the person who waited on me at the service desk. First time I had issues with my oil change cost and the other thing mentioned. Jan Goebel was wonderful with checking on the status of my vehicle. More

by thermansky125 Verified Customer Verified Customer

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Thanks so much and fantastic work to keep my car running good and safe to travel well good and safe to travel well More

by ngom919 Verified Customer Verified Customer

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I brought my car in for regular maintenance package along with oil change and when I got my car from them, the car would not start. The employee at the desk said they would check on it, came back in 5 minute with oil change and when I got my car from them, the car would not start. The employee at the desk said they would check on it, came back in 5 minutes and said that the mechanics may have run the battery down because they left something on so they jump started it and it should be fine, but if I wanted to get my battery checked it would be an extra $50. I have never had any issue with my car, this being the first time when it is being returned to me after having serviced. I did not feel that it was fair for them to charge me to check my battery when they were the ones who caused the problem. More

by GIA Verified Customer Verified Customer

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On time, courteous, professional, service completed in a timely fashion. Waiting area Pleasant and clean as well as comfortable. timely fashion. Waiting area Pleasant and clean as well as comfortable. More

by MDULINA1 Verified Customer Verified Customer

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It's was just good I was in and out not that long I will come back come back More

by M19lloyd57 Verified Customer Verified Customer

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Have now left my vehicle twice for a factory recall. Still waiting to have the work done. Have to go back a third time Still waiting to have the work done. Have to go back a third time More

by mikeyuhas1 Verified Customer Verified Customer

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The dealership always has great customer service. I have never had a problem when taking my car here I have never had a problem when taking my car here More

by Eb Verified Customer Verified Customer

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Great service. I came on time in the morning and they were able to satisfied me by 1pm. I enjoy my Elantra I came on time in the morning and they were able to satisfied me by 1pm. I enjoy my Elantra More

by eboue dimith Verified Customer Verified Customer

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Overall, I was extremely happy with everything. The car was in show room condition. The price was very fair. I got what I thought was a great trade in. The sales staff, management and everyone that The car was in show room condition. The price was very fair. I got what I thought was a great trade in. The sales staff, management and everyone that I dealt with were very friendly and did not try to push me into buying anything extra. I was not expecting to get two keys for the car but I got two keys for the car and that made it extremely convenient. The one problem that I have is that there was no owners manual in the car. The car itself is very complicated and the sound system is even more so. When I asked about the owners manual, I was told it’s online. I went online. More than 200 pages of information is in the manual and to use that online, especially if I am utilizing my cell phone makes it very difficult to learn and utilize all of the electronic an audio possibilities with the car. More

by oriongrf Verified Customer Verified Customer

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Great! Loved the sales experience, friendly and knowledgeable staff, everyone was very helpful and ready. Loved the sales experience, friendly and knowledgeable staff, everyone was very helpful and ready. More

by chris Verified Customer Verified Customer

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