Jan Goebel | Page 2

I called last Friday with a concern about an oil leak and spoke with Lucas Michael. He was kind and told me to in and they will take a look. This was 12:30 in the afternoon. I was assured the service team wo spoke with Lucas Michael. He was kind and told me to in and they will take a look. This was 12:30 in the afternoon. I was assured the service team would look at it. I arrived and Adan Ramirez helped me right away. He was thorough and caring. During my time there as I was waiting I spoke with Jessica who checked on the car for me. She was great and very responsive to what I needed. I met with Mercedes later and Adam Romeo who worked on my car. They were understanding and service knowledge was impressive in explaining what I needed and recommendations to what the car needed. Adam, was great in his response to the oil leak as I questioned if it was because of the last oil change and he handled my objection incredibly well. Adan came to find me in the waiting room as I was talking to someone looking at a Santa Fe model. He and I were talking about the features and Adan was great with explaining the car. He would make a great sales person. I am certain a sale was made that thanks to him! It was the end of the day 5:45 and I had met your full sales team and thanked them all for their kindness, help and truly caring about what I needed. You have a great rhythm with that team they work very - very - very well together. You could see the respect they have for each other. I spoke with Jan today about my experience and was very grateful for her follow up call. What a great surprise to have a call about my experience. Funny thing is Jan is the reason of have my car. I met her back in 2020 when I was working with Paul in sales and she went to great lengths to find the car and color I wanted. Thank you Jan!!!! I love my car. This is the reason I will always own a Hyundai!!!! You have great people, giving great service and really care about you as person having the best experience. I want to thank the management team as well for creating an environment that people as individuals can thrive and work well together to make it happen. You should be very proud of the exceptional people who make it happen. Thank you !!!! More

by dawn3940 Verified Customer Verified Customer

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Mo and the whole team was great to work with. Highly recommend this dealership. Would definitely recommend. Highly recommend this dealership. Would definitely recommend. More

by ericccelli Verified Customer Verified Customer

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I was originally told my oil change would not be free. The service rep then called and found out it was. If I would not have questioned this I would have paid for the service. Also, they performed anot The service rep then called and found out it was. If I would not have questioned this I would have paid for the service. Also, they performed another service for approximatly $200 that was based on the 31,000 milage. I told customer rep I thought I only had 21,000 miles. I told him if I was correct don't do the service. They did the service but when I got my car it only had 21,000 miles. Don't have the name of the person who waited on me at the service desk. First time I had issues with my oil change cost and the other thing mentioned. Jan Goebel was wonderful with checking on the status of my vehicle. More

by thermansky125 Verified Customer Verified Customer

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Thanks so much and fantastic work to keep my car running good and safe to travel well good and safe to travel well More

by ngom919 Verified Customer Verified Customer

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I brought my car in for regular maintenance package along with oil change and when I got my car from them, the car would not start. The employee at the desk said they would check on it, came back in 5 minute with oil change and when I got my car from them, the car would not start. The employee at the desk said they would check on it, came back in 5 minutes and said that the mechanics may have run the battery down because they left something on so they jump started it and it should be fine, but if I wanted to get my battery checked it would be an extra $50. I have never had any issue with my car, this being the first time when it is being returned to me after having serviced. I did not feel that it was fair for them to charge me to check my battery when they were the ones who caused the problem. More

by GIA Verified Customer Verified Customer

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On time, courteous, professional, service completed in a timely fashion. Waiting area Pleasant and clean as well as comfortable. timely fashion. Waiting area Pleasant and clean as well as comfortable. More

by MDULINA1 Verified Customer Verified Customer

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It's was just good I was in and out not that long I will come back come back More

by M19lloyd57 Verified Customer Verified Customer

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Have now left my vehicle twice for a factory recall. Still waiting to have the work done. Have to go back a third time Still waiting to have the work done. Have to go back a third time More

by mikeyuhas1 Verified Customer Verified Customer

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The dealership always has great customer service. I have never had a problem when taking my car here I have never had a problem when taking my car here More

by Eb Verified Customer Verified Customer

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Great service. I came on time in the morning and they were able to satisfied me by 1pm. I enjoy my Elantra I came on time in the morning and they were able to satisfied me by 1pm. I enjoy my Elantra More

by eboue dimith Verified Customer Verified Customer

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